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          Solution Based Plumbing and Heating, Inc has 1 locations, listed below.

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            Business ProfileforSolution Based Plumbing and Heating, Inc

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2016

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Disaster Recovery Services

            For Residential and Business:
            Recovery Service - Water Removal

            --
            Heating, Air Conditioning & Hydronic Systems

            For Residential and Business:
            Gas Boiler or Radiator Heating System – Installation and Repair
            Furnace, Heat Pump or Air Conditioning System – Installation and Repair

            Residential Only:
            Radiant Floor Heating System – Installation and Repair
            Thermostat – Install, Replace, Repair or Reprogram

            --
            Plumbing 

            For Residential and Business:
            Basement Drainage Channels – Installation and Repair  
            Drain Clog or Blockage – Clearing drains
            Drain Line Breakage - Camera Locate
            Faucets, Fixtures and Pipes - Repair or Replacement
            Gas Piping
            Sewer Main Clearing
            Sewer Main - Installation, Replacement or Repair
            Sump Pump - Repair or Replacement
            Sump Pump or Interior Foundation Drains - Installation
            Tankless Water Heater – Installation and Repair 
            Water Heater – Installation, Repair or Service
            Water Main - Installation, Replacement or Repair
            Water or Fuel Tank – Installation, Replacement or Removal

            Business Details

            BBB File Opened:
            8/12/2015
            Years in Business:
            10
            Business Started:
            9/10/2013
            Business Incorporated:
            6/19/2014
            Accredited Since:
            3/1/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of PA103966 for this business, issued by Office of the Attorney General-PA. The expiration date of this license is 10/7/2023.

            These agencies may include:

            Office of the Attorney General-PA

            Strawberry Square, 14th Floor

            Harrisburg PA 17120

            (800) 441-2555

            http://www.attorneygeneral.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Joshua C. Simpson, Owner/President
            • Ms. Stacy Frank, Vice President/Owner
            Contact Information

            Principal

            • Mr. Joshua C. Simpson, Owner/President
            • Ms. Stacy Frank, Vice President/Owner

            Customer Contact

            • Ms. Stacy Frank, Vice President/Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/17/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My husband and I hired Solution Based Plumbing to redo the plumbing in our ************** area. We were told the electricity had to be turned off for the Plumbers to do their job and that we should leave our house for 4 hours, so we left for 4 hours. When we got back we could see that our storm door was broken. My husband spoke to one of the plumbers who said the wind had broken the door. We called the office and spoke to ***** about the situation. She told us that it wasn't even that windy that day but they would replace it. When the plumbing was finished the plumbers took our broken door with them and said they would speak to the owner about replacing it. We gave them a check that paid for the plumbing in full before they left. We were told that somebody would come out the very next day between 8 and 10 a.m. to install a new door. At 9:30 the next day, nobody had arrived so I called their office and spoke with someone named ****. **** told me they had workers still trying to find the door. He said ***** would call me back. ***** called me back telling me that they could not find our door and they would have to order it. I asked how long that would take and she told me she was not sure but would find out and call me back that day. She never called. My husband called later that night and spoke to **** (the owner) about it who told him that the door would probably come in on Monday or Tuesday. That was Friday. Since then nobody has called us. My husband called and spoke to ****** this morning to tell her we are unhappy with the service. A few minutes later the owner, ****, called. My husband picked up the phone and **** immediately started yelling at him. A few seconds in, my husband hung up the phone as **** was yelling over him. Immediately after that, my husband received a lengthy email from **** stating that our door had been installed incorrectly and that it wasn't his company's fault but he would give us $500 to let it be settled.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

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