I cancelled HIBU after my years contract. I was promised by my salesman that what made Hibu better then their competition was the "partnerships that we would form", that they would "contact me on a regular basis to check in with me", and that "they are here for me". I signed up with my salesman and never personally heard from them again other then a monthly email report (just like I get from google). I chalked up my ill-advised purchase as due to my misconceptions and possibly poor judgement. When my year was up January first I cancelled my contract figuring it was a learning experience. On January 12th I got an invoice for the upcoming month. I immediately located a customer service email and emailed them again to cancel before the month started. I received an email back with the typical call us to visit about your cancelling. Today February 12th I got another invoice. This time I called the customer service number While I was on hold I heard the same pitch my salesman gave me. These messages confirmed I did not misunderstand their pitch. When I asked them about all of my perceived expectations, I was basically told "no we only send you a monthly email but if you want to contact us we can help". This is not what I was sold on. But what really sent me over the edge in our phone conversation is that with all the stuff they insinuated that they provide, but don't feel the need to fulfill as its not in the contract. However in the fine print is that I have to "call" to cancel. The final blow was when I said "okay I am cancelling verbally today the day of billing and I am going to let bygones be bygones" they still would not cancel the month that has not even started. This shows where their moral compass points; money not customer relations. Absolutely not worth the money-so many better small companies that actually care

Consistently advertised services I didn't provide on my behalf. This is a serious matter since the service they advertised is illegal for me to provide. Set up a mirror website without my approval. Required micro-management of all social media and google ads by me. I hired them to manage these services so I didn't have to manage those accounts. The sales person was sweet but communication within their company was poor from what I can tell. Did not fulfill and numerous times did the opposite of many items listed out clearly in the contract. When I asked them to just stop all communication on behalf of my company they delayed and delayed. Very frustrating at best.

Absolutely terrible customer service and business practices. Made several attempts to reach accounting department over an "unpaid" bill. Turns out our payment was lost in the mail by USPS as has been the case recently due to the pandemic. Completely understandable, but when trying to communicate this to their accounting representative I was told that they will still charge us the late fee and it will increase every time we refuse to pay it. I pleaded with this rep to try and understand our situation. I offered to provide all the necessary receipts showing that we made our payments on time and the reason they didn't receive our ONE check was due to a postal service error, but they didn't seem to care. Unbelievably ridiculous company to deal with and very poor communication skills.

signed up with this company after they contact me to do marketing. They said they would send me a contract and put in writing what they were willing to do. Immediately they did not do what they said they would do in a timely manner as agreed and they did not keep appointments. I sent emails daily for the first couple weeks about this and still not better. They breached the so called oral agreement and I requested a refund for first month and all future charges with this company. They are not a good outfit to work with. They want you to agree to 6 months payments but refuse to put in writing what they will do for those 6 months and do not do it. I wonder why. I would not recommend anyone do business with this company.

We were approached by hibu door to door sales reps in February. We decided to use their service. After COVID hit we contacted our sales rep to see if they could hold our account (long shot but worth it). No response. Attempted to contact once more. Nothing. Then attempted to contact due there guarantee that they would bump up our SEO within our area. Based on Google metrics we had actually fallen within the time period with Hibu. So we attempted to contact them. No response. Had questions about the review cards that are worthless because they don't actually post to google. Contact them again with no response. Their pitch to us, in the beginning, was customer service. There was literally zero of that. After 4 attempts to contact them, we decided to cancel the card. That got their attention. Immediately received calls that we needed to pay our bills. When asked about why they didn't return emails or calls from our reps. Their response was basically it's not corporates problems that is the sales rep problems.

Hibu has done everything we've asked for and more. Our account rep, Leah has listened to our needs, and relayed them to her team to get our goals met. We are very happy with the whole Hibu team and look forward to a long term relationship. Our website is beautiful, our ads are working so well. Thank you Hibu team. Donna P...Beerescuefoundationofflorida.com