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Business Profile

Auto Body Repair and Painting

Pro Team Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20th 2025 my vehicle a 2020 ***** Passport was involved in a motor vehicle accident causing damage to the body. I had then taken it to be repaired on 4/29/25 at the afore mentioned business. The repairs were finished 5/29/25 and I was able to retrieve the car. Afterwards when I attempted to unlock and remote start my vehicle I had noticed that they were not functioning whereas before I had taken the vehicle to them they were in perfect working order. I called the business and informed them of the problem to which they had responded to by advising me to bring my vehicle in for further inspection. I returned with my vehicle June the 28th and they attempted to resolve the problem. They were not able to resolve the problem and did not offer any other help or further action to resolve the issue.

    Business Response

    Date: 09/08/2025

    Good afternoon,

    We completed repairs for ******************** It was cosmetic damage to the driver's side of the vehicle. The front door was replaced and the rear door was repaired. After receiving his vehicle back, his key fob does work and operate. The customer states there are two functions that are not working after the repairs, which are the remote start and second key unlock setting. The door lock and unlock work. We had him come in to check connections and perform a hard restart on the system. We attempted to adjust settings in the infotainment. We were unable to resolve the issue.

    We informed the customer it would likely require diagnostics from the dealer. If they find something in relation to the claim, we would submit it back to the insurance company. We do not handle vehicle software issues. The customer has not taken his vehicle to the dealer for an assessment.

    We have reached out to have him drop his vehicle off for a day to further diagnose with our software. 

    Thank you

Pro Team Collision is NOT a BBB Accredited Business.

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