Complaints
Customer Complaints Summary
- 256 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** ******* HOSPITAL and do not have a contract with NATIONAL RECOVERY AGENCY. They did not provide me with the original application per my written request.Business Response
Date: 07/05/2022
Dear *******
Our office is in receipt of your correspondence regarding the above-referenced complaint.
At this time I cannot resolve the consumer’s complaint because I cannot locate an account given the information provided. Please have the consumer provide an account number, client name, and/or the amount of the original balance so we can locate the account.
Sincerely,
Lisa D****Director of Business Services
NRA Group, LLC
Customer Answer
Date: 07/21/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Original Creditor: ** ****** * HOSPITAL
Account# ********
Regards,
***** *****Initial Complaint
Date:07/05/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been disputing these accounts because not only they are inaccurate they violate my Hyppa rights Please note that I have not given prior consent to no medical facility to give my medical information to a third-party please have the credit bureaus properly verify and provide The original contract with my wet signature stating that we agreed to those terms and agreement with me and NATIONAL RECOVERY AGENCY And to please provide the medical Hyppa agreement stating that I gave permission to the medical facility to get my information to a third-party Name NATIONAL RECOVERY AGENCY ******** Name NATIONAL RECOVERY AGENCY ******** Name NATIONAL RECOVERY AGENCY ******** Name NATIONAL RECOVERY AGENCY ********Business Response
Date: 07/05/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for the inconvenience.Sincerely,
Lisa D********
Director of Business Services
NRA Group, LLC
************Business Response
Date: 07/28/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. Please review the attached form. We apologize for the inconvenience.
Sincerely,
Lisa D*********
Director of Business Services
NRA Group, LLC
************Initial Complaint
Date:06/30/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This unknown collection company is reporting in my consumer credit report, I never had any business with this company nor gave my written consent to this company regarding this reporting. I am asking that you correct this immediately as it is severely impairing my credit. This is hurting my chances on improving my living situation.Business Response
Date: 07/05/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of
the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for
the inconvenience.
Sincerely,
Lisa D****
Director of Business Services
NRA Group, LLC
###-###-####Business Response
Date: 07/28/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. Please review the attached form. We apologize for the inconvenience.
Sincerely,
Lisa D****
Director of Business Services
NRA Group, LLC
###-###-####Customer Answer
Date: 07/30/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ******** I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following:1. 15 USC 1681(a)(4) “Infringed Upon a Consumer’s right to privacy”2. Under 15 U.S. Code 1692d-Harassment and abuse have been harassed and have trauma this account in violation and under 15 U.S. Code 1692j - Furnishing certain deceptive forms I am not participating in the collection of this alleged debt.3. Under 15 U.S. Code 1681b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer reports no consent is fraud. I never had any business with your company nor gave your company my written consent.4. Under 15 US Code 1681a (3) this medical collection is in violation and can’t be on my consumer credit report.5. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a form of collection activity. In violation under 18 U.S. Code § 894 - Collection of extensions of credit Under(a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means(1)to collect or attempt to collect any extension of credit, or(2)to punish any person for the nonrepayment thereof,shall be fined under this title or imprisoned not more than 20 years, or both.Your continued derogatory reporting of this account in my credit report is a form of punishment and hurting my chances of improving my living situation.Cease and desist ASAP. Delete this account immediately.Regards,
******* ******* *********Initial Complaint
Date:06/27/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** credit and do not have a contract with national recovery agency. They do not provide me with the original application like I asked.Business Response
Date: 06/28/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for the inconvenience.
Sincerely,
Lisa D********
Director of Business Services
NRA Group, LLC
************Initial Complaint
Date:06/20/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this account was opened in a matter of unauthorize use and violation of my rights as a consumer under 15 USC 1602p- The term “unauthorized use,” means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. they have opened this account under my name using my social security card (CREDIT CARD) without my consent. they are in violation under 15 USC 1692g as i have never received a notice in accordance with 12 CFR 1006 model form B-1 within a 5-day period of the reporting of this account as required by congress for any collection account. they are in violation of 15 USC 1681am- the term credit or insurance transaction that is not initiated by the consumer does not include the use of a consumer report by a person with which the consumer has an account for the purposes of (1. reviewing the account (2. COLLECTING THE ACCOUNT. they are in violation of 15 U.S. Code § 1681a (3)RESTRICTION ON SHARING OF MEDICAL INFORMATION.—Except for information or any communication of information disclosed as provided in section 1681b(g)(3) of this title, the exclusions in paragraph (2) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is— (A) medical information; (B) an individualized list or description based on the payment transactions of the consumer for medical products or services as this account is reporting a payment transaction of the consumer for medical products or services. if you believe it is not then send a statement sworn under penalty and perjury that this account is not in correlation with a consumer credit transaction for medical products or services. without the requested information there can be no verification of fact or claim.Business Response
Date: 06/29/2022
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
At this time I cannot resolve the consumers complaint because I cannot locate an account given the information
provided. Please have the consumer provide an account number, client name, and/or the amount of the original balance
so we can locate the account.
Sincerely,
Lisa D*******
Director of Business Services
NRA Group, LLC
************Business Response
Date: 07/28/2022
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
At this time I cannot resolve the consumers rejection of the response because I cannot locate an account given the information provided. Please have the consumer provide an NRA account number, NRA client name, and/or the amount of the original balance so we can locate the account.
Sincerely,
Lisa D****
Director of Business ServicesCustomer Answer
Date: 07/29/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: i have provided my account number in previous complaint. but here it is again. 3165**** alleged original balance $1,367.00 *************************this account is in violation of law, i demand this trade line be deleted across all consumer reporting agencies. all violations of law were submitted in previous complaint. there are also more you have committed but i will allow you to delete this without further action taken on my end.
Regards,
***********************Initial Complaint
Date:06/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act. NRA Group llc account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. 15 U.S.C 1692C States Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector MAY NOT communicate with a consumer in connection with the collection of any debt. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. - (I have not provided written permission to any one person or company to furnish any accounts.) NATIONAL RECOVERY AGENCY #********Business Response
Date: 07/11/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for the inconvenience.
Sincerely,
Lisa D**********
Director of Business Services
NRA Group, LLC
************Business Response
Date: 07/28/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. Please review the attached form. We apologize for the inconvenience.
Sincerely,
Lisa D*******
Director of Business Services
NRA Group, LLC
************Initial Complaint
Date:06/17/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt collector continues to CALL my cell phone about a debt for someone I have never heard of or know. I have called this company at least FOUR or FIVE times to tell them that I am not the person they are looking for and to remove my phone number. Every time I am told they will note the information and remove my number but alas. another call comes a few months later!! Today, 6/17/22, I received a TEXT on my phone about this same person, ***************************************************/Natrona Heights PA for some medical debt. It's is all spelled out in the text. I have NEVER given this company any authorization to call me, let alone text me! I am sick and tired of constantly reminding these people to stop calling me, I pay my bills and have an excellent credit rating and have no idea who this guy is that they are looking to collect from! Isn't this some violation of the Fair Debt Collection Laws?? I want this harassment to stop!Business Response
Date: 07/11/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for the inconvenience.
Sincerely,
Lisa D*******
Director of Business Services
NRA Group, LLC
************Business Response
Date: 07/28/2022
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.With the additional information provided, I was able to locate the issue. The phone number associated with the consumer has been flagged as invalid.
Sincerely,
Lisa D*********
Director of Business ServicesCustomer Answer
Date: 07/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not expect to ever receive any calls or texts from this company again.
Regards,
***************************Initial Complaint
Date:06/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting act, this company has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructionsBusiness Response
Date: 07/11/2022
Dear *******,
Our office is in receipt of your correspondence regarding the above-referenced complaint.
At this time I cannot resolve the consumers complaint because I cannot locate an account given the information provided. Please have the consumer provide an account number, client name, and/or the amount of the original balance so we can locate the account.
Sincerely,
Lisa D******
Director of Business ServicesInitial Complaint
Date:06/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with national recovery agency and do not have a contract with national recovery agency. They do not provide me with the original application like I asked.Business Response
Date: 06/22/2022
Dear *******,
We are in receipt of the consumer's complaint.
We are unable to respond as we do not have the consumer's written consent to do so. Given the confidential nature of the matter providing any information without the consumer's consent could be a violation of federal laws.
If the consumer wants us to disclose information through this forum then we will need consent to do so. We apologize for the inconvenience.
Sincerely,
Shanyah T***********
Compliance Auditor
NRA Group, LLC
[email protected]Business Response
Date: 07/05/2022
Dear *******
Our office is in receipt of your correspondence regarding the above-referenced complaint.
At this time I cannot resolve the consumers complaint due to the cease all communications letter received via certified mail from the consumer.
Sincerely,
Lisa D****
Director of Business Services
[email protected]
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