We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Fairmount Park Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The property manager here is so rude. When I moved in around Christmas I had called the office about a gas smell that was in my daughters room. I called the office and they told maintenance. Maintenance came out and told my girl that it was fine and we didnt need to worry about. He lit a lighter and said see its fine. I called ugi that weekend and they had to shut off my gas cause there was a leak. That Monday I call and talk to property manager and she was so rude and disrespectful towards me being concerned about a gas leak. Told me if Im so concerned we can move to a different unit. Or I can call renters insurance and they can put me in a hotel. After that with them shutting it down and almost shutting down the building they started putting letters on the door talking about us not paying rent 4 times when we did and they had our account all messed ****** may 15 I put in 5 work orders on April ******************************************************************************************************************************************* again. I have proof that I keep putting them in and them saying everytime that they never got and will put it in again

  • Initial Complaint

    Date:03/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fianc and I signed a 12 month lease on 3/24/2023. The apartment was filthy when we moved in on 3/26/23 and did not include a smoke detector. The bathtub was also clogged, so maintenance had to come within 2 days of us moving in. In August, we emailed the office to report wasps sitting on door handles and railings, posing a risk to residents and pets. They sent out an exterminator a few days later, but typically apartment places resolve issues regarding bugs the same day. In early November, I reported that residents are feeding feral cats, after said cats attacked my two dogs. They put up notices to stop doing that, and that they were monitoring the situation, which angered the other residents. I let the office know that residents were ripping down the notices and who I had seen feeding them. I received a nasty email stating we cannot ask 24 residents to leave just because someone is feeding cats. I didnt ask them to do that. I was highly offended at that email, which was unsigned, and that is when I decided to write this complaint. I am demanding an apology from the person who sent that. After that email, they stopped responding to any emails I sent. Residents were also dumping in the wooded area behind the dumpster, where the cats live, and made it messy. We also had a car towed by ***********. We had not received any notices, and when we went to sign the title over, we saw the car, and there was snow covering all the windows, and since it had snowed all week, there would be no way for us to reasonably see the notice. We are demanding reimbursement for $160, as no reasonable notice was given. After several other inconveniences, we decided to move out one month early. The office employee stated we would be charged rent for March, but no utilities. When we received our security deposit, it was $900 instead of the original $1200, and they stated they withheld it for utilities. We demand that $300 back as well. There is more information in the enclosed documents

Fairmount Park Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.