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Business Profile

Online Retailer

Bingo Card Creator

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used their site to generate bingo cards for a church event. I paid $2.95 to generate them on 11/18/2025. I was just billed $19.95 for a monthly subscription I was unaware I had signed up for. I reached out to them requesting reversal of payment today.

    Business Response

    Date: 11/25/2025

    Thank you for the opportunity to respond.

    The customer originally signed up for a ***** trial for $2.95, which is clearly presented at checkout as part of our monthly subscription plan. The checkout page displays the trial price, the automatic renewal amount of $19.95 per month, and the renewal date. Immediately after sign-up, our system also sends a confirmation email that includes:

    The plan selected
    - The renewal date and renewal amount
    - Instructions on how to cancel at any time

    The account remained active, the trial was not cancelled during the 7-day window, and the subscription renewed as outlined in the terms agreed to at checkout.


    This charge is therefore not unauthorized and is not the result of any hidden or undisclosed billing. It occurred because the trial converted into the monthly plan as described during purchase.

    That said, we understand accidental renewals can happen. As a goodwill gesture, we have refunded the most recent $19.95 charge and cancelled the subscription so no further billing will occur.

    We encourage customers to contact us directly with any questions. We respond quickly and are always happy to help. This case was resolved for the customer the same day they reached out to us.

    Customer Answer

    Date: 11/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

Bingo Card Creator is NOT a BBB Accredited Business.

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