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Custom Curtains

Custom Decorators Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Corie M

    Date: 08/26/2024

    Ordered drapes, drapery rod from ** ****** Custom in home Window on June 13th.....and was told several times different stories when the brackets and the finials shipped, which were missing from the order. Still waiting since July 1st that it was all in. This company is dishonest......and untruthful to their customers. This is a subcontractor of *****************......and I will never shop at ***************** again......they don't really care about their customers.....but I will get a refund for this....and this company needs to be investigated!

  • Bf f

    Date: 05/30/2023

    Custom Decorators, **** is the primary company that "*************** In-Home Custom Window" utilizes to fulfill its custom window treatments. If you have any *************** custom window treatments from 2021 or older, you will be told that Custom Decorators can't help you with a repair because they can't look up your order. You will be told to call *************** back, and *************** will tell you that they can't help you obtain any repair for your custom draperies or blinds but recommend that you call *************** In-Home Custom Window (aka Custom Decorators) back. If you call Custom Decorators again they will tell you that they can't help you unless you have a ****** or *************************** product. Custom Decorators utilizes representatives that work from home with kids shouting and screaming in the back ground of the call. The representatives are rude and talk over you, and if you are not someone who ordered from them in the last year, or do not have a ****** or *************************** product, they absolutely can not help you. This company also has very poor (one star) reviews on ****** and more than 21 complaints on file with the BBB in the last three years. That should tell you all you need to know about them.

  • Kristen M

    Date: 01/10/2023

    In March 2022 we placed an order for shutters for our whole home. The first installation person did such a poor job, damaged walls and trim and hung the incorrect shutters. In may we had another installer come out, Re measure and re order all correct shutters. After the July install we still didnt have all the correct shutters. I have called and spoke with customer service(*******), left messages for her manager, sent emails through the customer service portal and I still do not have any resolve to this nightmare.

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