Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early May I started looking for a red 2025 Toyota 4Runner SR5. I live in ****, but there were none available here. I located one at Capitol Toyota in Salem, it was available and was going to be delivered to the dealership between May 5 and 16, so I put a $1000 deposit on it.On May 15 I checked on it, I had made arrangements to go to Salem on the 16th to pick it up. The salesperson said it would be in on the 16th but I replied I would not go over until she saw it at the dealership. On the 16th nothing.I was out of town the next week but on Wednesday the 21st wanted to ensure that my 4Runner had arrived as I was getting ready to go over to pick it up. I got back Every 4Runner has been delayed for 30 days according to our system. Whaatttt? This after being told the prior week that it was about to be delivered. I told the saleperson that I would go somewhere else and to refund my deposit. She replied that There are no SR5 4Runners available anywhere. I told her that I will drop Toyota and buy something else. After that silence.A few days later, on Friday the 23rd, I asked whether my deposit refund had been processed (it didnt show on my credit card statement). And I got back silence.There are 2 primary issues here. One is the dealership representing that they had a SR5 available with a delivery date by May 16. Lets say that was an honest mistake (which I have trouble believing it was). But once they could not deliver, the next issue is not promptly refunding my deposit.

  Business Response

  Date: 05/27/2025

  We apologize for any confusion.  

  We get notices from Toyota when things are suposed to arrive and those can change quickly based on shipping, the port, and other factors. Mr. ********** refund was submitted yesterday. 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used Tesla from them, they were super unhelpful and refused to educate themselves on anything. this was our first Tesla so we knew very little. We asked them to charge it, they said they were unable to. We tried to get it home, tried to charge it, but it was missing the adapter that was supposed to come with the car. They the whole time said "we have no idea". Had to get a shuttle to Tesla to buy an adapter and then back and forth to a charging station. A 2 hour drive home turned into a 9 hour trip, and a very close call to being stranded on the freeway. They never returned any of my calls or messages. We own 2 other Toyotas and I have been impressed with other dealerships. It was negligent. They sold us a car that we could not successfully drive home, it endangered my husband and put my family at a hardship. They did not go to the effort to educate themselves in the least, even when their customers safety was at a risk. I was disheartened that they were ok letting us drive off into this situation, and when we tried to contact them afterwards offered no help or remorse. We should at a minimum be compensated for the additional equipment we had to purchase in order to get home. If they would have even gone to the small effort of charging the vehicle we would not have been in this situation.

  Business Response

  Date: 01/07/2025

  I cannot find a **** ***** using that name/ address/phone number or email in our system. If there is a different name/number or something so i can find it we would love to look into this issue. 

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22777124
  
  I am rejecting this response because:
  My husband's name is Flurry Stone *************).  
  My name, **** ***** (is on the check that you cashed yesterday).  And I'm not sure how hard it would have been to look up to see who bought a Tesla yesterday morning (I don't think you sell too many of those).  I also personally left 3 messages with Sales Managers yesterday with my name and my husband's name.  So now you have the correct name and phone number to look up in your system.  I look forward to your response. 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 01/15/2025

  
  We informed the customer before they came to pick up the vehicle that we did not have the adapter and that the vehicle was charged at 55%
  
  Text To Customer 
  ******* ****
  
  Yesterday at 6:45 AM
  *************
  Okay, that sounds good. The Tesla didn't come with a charger or an adapter, so we don't have one. We only have the charge cable. I had to ask a coworker to charge it while I wasn't available, but he could only do it for a limited time before returning it since it has his. Right now, the battery is at 55%.
  
  The last text from the customer yesterday was at 1:41 p.m. asking about the app transfer.  We informed them that the previous customer had deleted the account so they would need to contact Tesla directly.
  
  The adapter does not come with the vehicle.  Tesla does not provide the adapteryou must purchase one.
  
  Text From Customer 
  ******* ****
  
  Yesterday at 6:49 AM
  **************
  Ok, that should get me home.. We'll be there around 1030a. Funds have been transferred and are all set.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2012 Jeep Wrangler on 1/28/24 with multiple warranties purchased in addition to my jeep from NAC for peace of mind and security in my purchase of said vehicle. On 3/3/24 I took my jeep in to ASE certified mechanic to complete an inspection. It was discovered my jeep is unsafe to drive and needs repairs to make it safe. My mechanic submitted a claim with the warranty company to complete repairs, to which he was advised we would have to Wait 30 days. When that 30 days were up, the claim could be processed if documents from dealership were received i.e delivery inspection, vehicle hx, and BOS. I personally had to drive to Capitol Toyota in Salem OR to retrieve those documents on 3/15/24 (in my truck, not jeep) due to multiple unsuccessful attempts that NAC had not received them from you. On 4/1/24 an inspector from NAC came to look at my jeep in the mechanics shop and denied my claim to complete repairs due to "Pre-Existing" condition in it being unsafe to drive. I feel scammed by not only buying those warranties, but also you selling me a vehicle that I cannot Even drive due to being unsafe. You didn't sell me a lemon, you sold me danger that I didn't know I was getting into and expensive repairs that would deem it safe to drive my family in.

  Business Response

  Date: 04/15/2024

  We took care of the customer by paying the repair bill.  

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at the end of July. I asked many questions about the mechanical state of the car, specifically about the hybrid battery. I was assured their auto shop did a pre-sale mechanical check before my purchase, and that the car would be reliable. I was not informed of any mechanical issues when they gave me the paperwork during the sale, I was only told there were no issues with the vehicle. After approximately 6 months (and less than ***** miles driven) the hybrid battery, wiring harness, and additional main parts of the car failed. I brought the car back and they kept it 5 days. They misdiagnosed it at least once a day during that time. When I picked it up, I was charged approximately $100 for the misdiagnoses. The assistant manager of Capitol Toyota repair shop attempted to get the business to find a way to rectify the issue, but they refused. I picked up the vehicle and had it checked at local reputable garages and must pay the same approximate $7000 to replace and repair all the parts, including the hybrid battery, that had been soaking in water from a rear seal leak that is suspected to have been there much longer than I've had the vehicle, based on the level of damage done.

  Business Response

  Date: 04/03/2024

       In the case of ***************** and her 2009 Toyota Prius we will not be providing any further assistance on the matter of her current situation. When she purchased the vehicle she signed and initialed every line of our Value Minded Vehicle for which I will attach to this response. This form is included with every vehicle more than 10 years old and over ****** miles. It specifically states what was inspected, which does not include the hybrid battery system. And the final line specifically states to STOP and do not purchase the vehicle if you do not understand these terms. 
       In the matter of her diagnosis she received from our service department and her charges there. We charged her for less than 20% of the diagnosis we actually performed on this vehicle as a discount because we did feel for her situation. One hour of diagnosis goes for $160 alone and she paid far less than that for the several hours we have billed to this. 
       In the matter of us providing any assistance towards her current expense as goodwill, we will not be doing so. She has taken to making threats online against us stating that I will make sure as many people as possible know about the fact that you exploit disabled people who tell you they are disabled and need honest help. I guess that doesn't exist in your business. I will be reporting you to every possible agency.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21520118
  
  I am rejecting this response because: It is my right to report poor service, and is not in any way a threat. That is why agencies protecting consumer rights exist. The decision to deny any compensation should not in any way be a retaliation for me exercising free speech for unacceptable service. I made it clear that I am on disability and could not afford to replace the battery when I was buying a car from you. I maintain I should not have been told the battery was in good condition when I asked, regardless of the paperwork. Any reputable business would have made sure I knew it wasn't checked when I asked instead of telling me it was good. If you did not know the condition I should have been informed. I clearly was unaware that it was not checked by you, but you chose to proceed with the sale. As far as paying for the diagnosis, the extra hours still resulted in wrong diagnoses several times, so I should not be responsible for the additional time you spent on it. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early Nov 23 I called Capitol Toyota of Salem (CTS)water damage on front driver headliner Damage was reviewed by CTS, leak confirmed, parts backordered 12/06/23 (MM/DD/YY) Sunroof replaced 12/07/23 Picked up car 12/08/23 Found several dents on frame of car above rear passenger doorleft CTS a voicemail (VM)12/11/23 CTS inspected dentsService team took pictures, confirmed at least 8 dents, indicated I would be contacted by CTS when *************** would be in next to look at them 12/12/23 Car looked at by dent guyCTS indicated that I would need to bring car back to lower ************** look internally 12/19/23 brought car to CTS, given rental, CTS called at end of day & indicated dents could not have come from them as they were not in section of car where dents are located to administer the sunroof installation 12/21/23 Called Toyota *********************** (TBEC) to open caseTBEC indicated I should hear back w/in ***** hrs from CTS Customer Relations Rep ******* response from CTS CRR/CTS 12/27/23 Called TBEC to check on status of caseTBEC left VM w/CTS CRR, TBEC indicated case was moved to the top of queue, should hear back w/in 24-hrs No response from CTS CRR/CTS 01/02/24 Called TBECTBEC left VM w/CTS CRR, TBEC indicated to call TBEC next day if I did not hear back from CTS CRR No response from CTS CRR/CTS 01/03/24 Called TBECTBEC escalated to CTS supervisor (call dropped), called TBEC back, was fwd to a Toyota Senior Representative (TSR). TSR explained that as the sunroof was replaced the matter of the dents needed to be addressed/settled by the independently owned CTS. I asked if surveillance was available to indefinitely determine that the dents did not occur while my car was in the care of CTS TSR spoke w/CTS Service Manager (SM), CTS SM indicated surveillance is available & would be provided if I wanted to watch 6-hrs of surveillance TSR indicated that CTS SM would be in contact w/me No call from CTS SM, CTS CRR, or CTS was ever received

  Business Response

  Date: 02/15/2024

  In the matter of ******************************* we have inspected this vehicle on multiple occasions and reviewed all video as well as making it available for her to review should she wish to come in. During our inspections we have found no evidence that anything we have done could have caused this damage. While Toyota *********************** was moderating between our service manager and the customer we offered to have this taken care of at our cost because we do feel bad for her having a new vehicle with this type of damage to it. After making this offer that was supposed to be given to her by ******* she was in contact with through BEC moderation we never heard from her. We are still open and happy to get her scheduled with our Body Shop to address this issue at our cost even though we do not see a fault in our handling that would have caused this damage.
  

  Customer Answer

  Date: 02/19/2024

  I see that there ultimately two (2) outcome responses to this complaint, one (1) to accept the dealerships offer and two (2) to deny the dealerships offer. As you can see, our difficulties with the dealership is receiving a response/follow up/through with what the dealership is offering. My concern is by accepting the dealerships offer it will close the case and we may continue to have difficulties in having our car repaired. In a nutshell, will we be able to follow up/close the case pending the dealership follows through with what they are offering to do here?

  Thank you for all your help in the matter, we really appreciate it!

  Thanks again,

  ***

  Customer Answer

  Date: 02/19/2024

  I apologize for my misunderstanding in my last message sent, I see that it is expanded on here: 

  When the resolution is completed or if the business fails to complete it, please send us the update by clicking on "Have MORE INFORMATION you wish to send BBB about this Complaint?" tile on the left so that we may update the case outcome or re-open the case and follow up with the business.
  Alternatively, you can email me at 
  ****************************************************** with your case ID number ******** to update the status of your case.

  Thank you again,

  ***

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To ensure there is no continued miscommunication, can we please clarify the next steps towards getting our vehicle repaired (i.e. will we be hearing from the dealership to schedule a date for repair?)

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2023, I submitted an "auto loan" application to purchase a **** Toyota Tundra. Capitol Toyota denied my right to extend credit, violating 15 U.S. Code Section 1602(F). They also engaged in discriminatory actions based on my credit score and history.Subsequently, they served an adverse action letter, citing non-existent federal laws regarding credit score denial (15 U.S. Code Section 1691(D)(6)). Capitol Toyota, not a creditor, requested my credit card (social security number), a violation of 15 U.S. Code Section 1602(L). Despite being the cardholder, I derived no benefit, experiencing emotional distress.Capitol Toyota violated my privacy rights, misrepresenting Toyota ********* Services' role. Despite TFS indirectly lending to dealerships, Capitol Toyota falsely insisted TFS denied me. This violates 15 U.S. Code Section 1611.I request an investigation, appropriate fines, and redress for this violation. Specifically, I demand approval of my application for $140,000.00, covering all associated costs. Any surplus funds should be issued as a check payable to ************************************* upon vehicle pickup.I appreciate your ******* consideration and trust in addressing this matter promptly.

  Business Response

  Date: 12/22/2023

  We are looking into this matter now, As the adverse action letter and the letter from TFS states the customer was declined by our lenders for poor score and too many delinquent accounts as well as to many inquiries in last 12 months. Our Finance Director will look further into this matter.

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 21046012
  
  I am rejecting this response because: they have violated my consumer rights by denying me right to extend credit. The state attorney general has been notified of the incident. As the staff from their dealership claimed to be under Truth in Lending, they should understand how a consumer credit transaction works. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2023, ******************* employee named *****, picked up my 77 year old father, *************************, from his home and drove him to their dealership. They sold him a car without him even doing a test drive. My dad told me the car cost ******. On June 1, my father attempted to use the vehicle and could not figure out how to get it turned on after going to the store. We called the dealership for help. They would not help him. I called the dealer and they told me that they would call back to assist. My father waited for over an hour with nothing. Then I called again and got a different salesperson to get ***** to call my father to help. Eventually he was helped. Today, father needed help today to set up his payments and we were reviewing his purchase agreement. There are several charges on there that my dad thought were free. He only wanted to buy the car, not any additional service packages, warrantees etc. I called his salesperson ***** and told him that there are charges on the contract that my dad did not want. He informed me that my dad signed saying he understood what he was signing and to let him know if I figure out a way for him to know someone is signing something they don't understand. He also told me that they are too busy to help me today and I might hear something in 3 days when they are less busy. I feel that this dealership took advantage of a senior citizen, and that they have deceptive practices. If you look at the purchase agreement, basically every page that offered something was signed for. Again, my father did not know that there were charges for these items.

  Business Response

  Date: 06/14/2023

  WE HAVE TALKED TO THE CUSTOMER AND SHE IS COMING IN THIS WEEK,.

  Customer Answer

  Date: 08/15/2023

   
  I had to file a compliant before as this business put a bunch of warranties and service packages on my fathers sales contract that he did not want. The manager- ******** assured me that she would take care of it. My dad signed paperwork confirming for it to be cancelled on 06-15-23. The paperwork says that they will remove charges in the amount of $9387.00. I logged into my dad's account and saw that it was not credited as of 07-31-23. ******** said that they would send the payment that day (07-31-23) The financing company- Toyota Financial- received the payment of $9088.00. This is not what was agreed on and signed. In addition, their lack of urgency has caused interest to be charged on the loan this whole time.

  I want them to pay the $299.00 that they shorted in the payment and the $657.09 in interest that they caused by not being timely. this totals an additional payment of $956.09

  Business Response

  Date: 08/15/2023

  here is the response and communication we had with ******** last week.. I think everything is OK now. We cut a check and mailed it August 9th 

   

  Good Morning ********,
  
  If I missed an email from you, I apologize, it was not intentional.   I will have a check sent to the bank today in the amount of $430.00.   That should take care of the balance and interest.  We are not refunding the funds to avoid a complaint or because you have alluded to enlisting a lawyer.  If you have had experiences with other companies that made you feel that was necessary than that is unfortunate. If at any point, we made you feel like we would not assist than I will take responsibility for that and apologize on behalf of my staff.   We are doing this because we value our customers and want to provide a good experience for everyone we work with.  If there is anything else I can do please do not hesitate to ask.
  
  Best,

   

   

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Toyota Tacoma from Capitol Toyota in mid 2021 for 33k I put $9k down between my trade in and cash down. When I purchased the truck they had the price listed at 37k on the physical truck and ****k online on their ad which was listed as Tacoma offroad. I didnt try to negotiate the price change because I knew (thought it was) a fair price for the vehicle. They had TRD off-road bed badge stickers on the truck when I purchased the truck which indicated the trim for the vehicle. A year later I went to have the truck appraised when considering trading it in I was quoted 24k because its an SR5 and has no off-road capabilities at all. It was listed online at the time of the sale as Tacoma off-road. I drove all the way to Salem from ******** to buy the truck and after all this time to realize what I thought I was buying had nothing to do with the actual truck I feel completely scammed. I believed the price point, the ad, and the bed sticker trim level led me to purchase what I thought was a truck with off-road capability and it doesnt. I would like some type of comp. to upgrade its capability or a partial refund. Please.As an example today 9/13/2022 Im at the dealership talking to ******************* about what happened. They have a 2017 certified Tacoma exact same truck as what mine apparently is but a model year newer with ***** miles on it for 27k thats a $6000 between that truck and mine and mine ahead 43k miles on it when I purchased it. That vehicle is newer with less miles and the exact trim level and it cost less than my vehicle. There is no way my truck value went from $33k which they were asking $37k on the truck sticker and now its worth $24k. Please I dont hate your dealership just help me figure out what happened here you sold me a wrong vehicle for what it was labeled as!

  Business Response

  Date: 09/16/2022

  We have attached the documentation that the customer signed which clearly shows the vehicle is an SR5 not an off road.. it was purchased used and the previous owner put a sticker on the vehicle but what was signed at the time of purchase a year ago was for an SR5 Tacoma.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 18021625
  
  I am rejecting this response because:
  You sold me a truck that had markings that indicated the trim level suggesting features that it did not have. Imagine if it said 4x4 and someone found out it was only 2 wheel drive and you act like its no problem because the previous owner put 4x4 markings on it.

   

  the price I paid for the vheicle was equivalent to the resituares I was under the clear impression meant something on the vheicle as is a reasonable assumption any fair individual would make. I have a clip of my wife recording me when I bought the truck saying its a Toyota off road and your ad o line said Toyota off-road. I please ask some reasonable resolution. Im not a passing customer. I was trying to be a continued customer and was asking s***t k**g (sales guy) about other models on the lot. Do you honestly feel that that is not a clear misrepresentation of the vehicle?
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just filed a complaint but noticed the business address was wrong, this is for Capitol Toyota in Salem ******. On 7/16/2022 I was told that my 2018 Toyota Tacoma lease would not, and could not be worth more then $28,000, today (8/8/2022) when I went to get my new lease 2022 rav4 washed, I saw my old truck and went to see what it was being listed for $36,000. They gave me $23,000 for it and said it couldnt be done any higher. That is a $13,000 difference. This is highway robbery. I worked with ************************* and he is the one who said they could absolutely not give me anymore because the vehicle was not worth more then $28,000. He lied to my face repeatedly about this. My girlfriend was with me as a witness. I would like some kind of resolution to this, if not monetary I would like them to at least be marked down for lying to consumers and swindling me out of my truck. They essentially stole my truck from me.

  Business Response

  Date: 08/09/2022

  The truck is priced at $30,922 currently. On **** on the day the customer leased the Rav4 the tacoma KBB current market value was $22,835 after a $3000 reconditioning cost. We do not charge any additional dealer mark up when selling our new cars as most dealerships are currently doing. Customer purchased tacoma 3 years ago for $28,000 and it now is 3 years old with ****** miles on it. We hope to sell it and get $28,000 if we can, the price we ask and what we actually sell things for are never the same and no guarantee for us we will sell it for a large profit. We put $3000 into reconditioning the vehicle and still need to pay a sales commission when we sell it so the trade value given which the customer signed 2 forms acknowledging was a fair price. we have had this truck for over 3 weeks now and it has not sold so we do not know how much we might get when selling it.

  We have been serving this community for over 95 years and give back more than any other dealer- we appreciate our customers and try to always do the right thing for them and for us.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17689145
  
  I am rejecting this response because:

  first off your claim of what the vehicle is being listed for currently is an outright lie. I went to Toyota this morning (8/17) and checked the truck, it still had the sticker sheet saying $36,000. Also $23,000 is below the lowest possible value Jelly blue book lists, so thats another lie, I DID NOT receive fair value and still stand by that statement.  $24,000 would the the minimum on the extreme low end, and the fact that I was a loyal customer means you should have given me more for it  giving someone below the lowest possible listing is shady as h*** and shows you dont care about the well being do your customers, only profit. Speaking of profit you all need to get off your high horse, serving the community for 90 years first this has nothing to do with the matter at hand and second you are not serving the community you are a for profit business, youve been selling products to people for 90 years.  But since were tooting our own horns Ill tell you my back ground  I fought wild fires in ****** and the greater Pacific Northwest for 2 years, I helped get legislation on a bill to protect salmon in ****** during the 2011/2012 election year, i volunteered my time for nearly 8 weeks after *********************** died during the height of the Black Lives Matter protests, I never once saw anyone from Capitol making a presence. Other businesses came and gave out water and food and provided shade tents among other things. Where were you guys? Oh ya, ripping people off at your for profit business. So dont even bring up serving the community. Your response is proof that you are spiritually bankrupt and only care about money. I should never have trusted Capitol Toyota and I never will again. 

  
  
  Sincerely,
  
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