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Business Profile

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Preceptor Tree

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would receive a refund for the deposit I placed because the company could not find me a preceptor in the specified timeframe. I am now 4 weeks behind on a refund. I have reached out countless times and have been told that its coming. The last two times I reached out this week no one has answered me.

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12th, I inquired over the internet about finding an FNP preceptor for my upcoming clinical session that starts in March. I did not speak to someone just filled out a form online.Friday, January 13th spoke with *********************** regarding finding a placement. We came to a verbal agreement that by the end of the month, he would have a site secured, but if, in the meantime, I found a site of my own, I could cancel. He told me this a few times on the phone, I stated back at least once to clarify. He said, "absolutely"January 16th sent a general inquiry asking if there was anything else I needed to do at this point, sent my resume, and changed the radius of how far I was willing to drive. - No response Thursday, January 19th, sent another email asking how everything was going. - No response Friday, January 27th sent an email stating I found my own preceptor and would like a refund. No response. Also called and left a message- no response.Monday, January 30th called, left another message, and sent an email asking for a refund a second time. - Still no response. Zero communication since I put my deposit down. I found my own site; I only want my deposit back and to move on.I have my email from them with my deposit, along with phone calls in my phone and all emails in my Gmail if I need to provide them.Thank you

Preceptor Tree is NOT a BBB Accredited Business.

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