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Business Profile

CBD Products

Lazarus Naturals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

This profile includes complaints for Lazarus Naturals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lazarus Naturals has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shipping time went from one day to seven days. Post office lost the package. Lazarus customer service completely apathetic. This company used to have a good reputation

    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/5/24 I placed an order for 8 products. The order was said to ship within 2 business days, which did not occur.On 1/12 I enquired about my order, and received an email on 1/12 saying it was shipping that same day. The label was created, but it didn't actually ship until the end of that week. It was split into two packages.Both packages were scheduled to arrive on 1/22/24. On that day, one of the packages arrived destroyed, cans inside exploded, package soaking wet. The other package with the remainder of the order did not arrive. Said it was arriving 1/22, then 1/23, then 1/24, now just says delayed).1/22 I emailed the business (Their customer service email) with photos of the destroyed package and enquired on rest of the order, and again emailed twice more since then over the last week.Business never responded to any of the emails.Posted on ******** 1/27, business hasn't responded. I have none of the products ordered, the one that came was destroyed, and I can't get anyone to answer me.

      Customer Answer

      Date: 02/20/2024

      Hello. It is unclear whether it is due to BBB intervention, but eventually I did receive a refund for my order that never arrived. Thank you for your advocacy!

    Lazarus Naturals is NOT a BBB Accredited Business.

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