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Business Profile

Hotels

Newport Inn by OYO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The screenshots say it!

    Business Response

    Date: 10/14/2025

    This guest was on our do not rent list. She was informed of this when she checked out of her prior stay. We told her she would not be allowed to book with us anymore. She chose to make a prepaid reservation, we denied check-in due to her being on the do not rent list and she cussed at hotel staff and screamed at us multiple times. We gave her all the appropriate information on how to go about getting her refund as she did not pay the hotel, she paid through a 3rd party booking site, i.e Expedia, ***********. She to this day has not contacted them for a refund.

    Customer Answer

    Date: 10/16/2025

     
    Complaint: 23981122

    I am rejecting this response because:
    They are lying and stealing my money that I need to survive. Without that money I AM DEAD! REFUND MY MONEY NOW!!!!!! 
    Sincerely,

    ******* *******

    Customer Answer

    Date: 10/21/2025

    Can you guys not read the screenshot? Or are you completely f****** blind? I want a full refund from them and I want their business shut down! 

    Customer Answer

    Date: 10/22/2025

    Are you BLIND? I was ROBBED of $80.00 AND MADE SUICIDAL by these LYING DISCRIMINATING CRIMINALS! I have provided you with the evidence of the ROBBERY AND DISCRIMINATION! In the beginning of this all I wanted was a FULL REFUND OF $80.00. Now I want a full refund, criminal charges and the business shut down PERMANENTLY!!!! Or is the Government going to BREAK THE CONSTITUTION OF THE UNITED STATES OF AMERICA ALSO? 

Newport Inn by OYO is NOT a BBB Accredited Business.

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