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Business Profile

Car Wash

Surf Thru Express Carwash

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Michelle J

    Date: 04/16/2025

    I brought my car here on Tuesday, 3/11. Had the 'Ultimate Wash' that included the wheel cleaner. When I exited the car wash, drove about 200' and my driver/front tire was flat. Luckily my parents live right up the street. Had roadside assistance come, change the flat. Noticed that the valve was snapped off and the rim was scratched. Went to the dealership and they replaced the valve and tps which cost me $392. I immediately went back to Surf Thru, spoke to an employee and he took all my information, pictures of broken valve as well as the receipt from dealer. Said the manager '****' would call me on Wednesday. No call. I called and left a message. Nothing. It is now Thursday. I will continue to pursue and obtain legal representation if needed, however I wanted to make sure everyone was aware of what could happen in this car wash.Update - Heard from manager '****' who would not give me his last name. He said my claim was being denied from the main office in ********** - I am assuming this is ***** *****, who is the owner and President. He said that after reviewing video there was no malfunction and there is a sign posted that states they are not responsible if damage occurs with a normal wash process. This is NOT the way to run a business, especially a car wash when there are so many to choose from. So, if your car gets damaged through a 'normal wash process' you are out of luck!

Surf Thru Express Carwash is NOT a BBB Accredited Business.

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