Business ProfileforApple Movers, Inc.

Apple Movers was hired for a cross town move (from ************* to *****) on January 6th, 2024. The service was fine. When the move was complete our credit card was processed on site. Apple movers told us the charge did not go through and asked us for the card again. The charge went through and there were no problems.A few days later we noticed on our credit card statement that there had been 2 charges made that day. The amounts were different. We called Apple Movers and explained that we were double charged. Apple Movers agreed that it was their mistake and that they would refund our card. They were apologetic and we did not doubt that they would make the refund.The following week no refund had been made. Again we called Apple movers and they apologized again and said they were not very good with technology and they would find out why the refund had not been made to our card.A few days later we left another message again and they returned the call and said it could take a week or so for the refund to be processed.We continued to call and each time we were told some minor reason for why the refund had not been made.On February 27, 2024 we were told that our money had gone to the wrong account, RNR Movers in *******, and that the ******* location had already mailed a check to us from their account and that it could take up to 3 days for the mail to arrive.On March 7, we called the ******* office and they said they were going to contact the ************ to get more information but they did not know if a check had been sent and did not know anything about the situation.We contacted ***** with Apple Movers again and explained ******* did not know anything about a check being mailed. At this time ***** asked us for our Venmo information and he said he would Venmo the money that day. We sent a request through Venmo and have sent several text messages since. ***** is no longer responding.I emailed ***** this same information this morning and said we would be contacting the BBB today. We will continue to try and get our $520 that they charged our card. We have also contacted the fraud **** for our credit card but we were told that there was a receipt so we would have to deal with getting the money back. It is worrisome that you can pay for a service with a credit card, a company can run 2 separate charges, say one of the charges was a mistake and take your money.We have been trying to resolve this issue for over 2 months.Apple Movers **** in *****, ** ********************************************************************* ************ the charge on our credit card was processed by ********** We paid $250 Deposit to schedule paid $ 536 for the moving services.our card was charged $520 and we were told it was a mistake.