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          TVC Pro-Driver has 1 locations, listed below.

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            Business ProfileforTVC Pro-Driver

            Legal Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.39/5stars

            Average of 62 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/25/2017

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            8/18/2017
            Years in Business:
            34
            Business Started:
            9/1/1989
            Business Incorporated:
            9/1/1989
            Accredited Since:
            8/25/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            7:00 AM - 9:00 PM
            T:
            7:00 AM - 9:00 PM
            W:
            7:00 AM - 9:00 PM
            Th:
            7:00 AM - 9:00 PM
            F:
            7:00 AM - 9:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Lynn Havener, Director of Sales Operations
            • Mr. Alex Clark, Controller
            Contact Information

            Principal

            • Ms. Lynn Havener, Director of Sales Operations

            Customer Contact

            • Ms. Lynn Havener, Director of Sales Operations
            • Mr. Alex Clark, Controller
            Additional Contact Information

            Email Addresses

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/20/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Im a CDL holder. 12/12/23 I paid for representation for a speeding ticket in Ca. It was on short notice, Court date 12/18/23 A **************** TVC said no problem. I paid the $99.00 to join/reinstate to TVC. And $485.00 for their lawyer to appeal in court. Also to agreed to pay ***** monthly membership. 12/13/23 I sent all my court documentation and completed all their paperwork also. I double checked two days before court date that every thing was completed. By via email/ text and verbally by TVC I was told that the lawyer would be their. TVC gave me the lawyers name and phone number so I could follow up after the court date if I chose.TVC did not contact me after the court date, so I contacted TVC 12/20/23. I was told that they do not contact me until 15 days pass and they do not contact the lawyer? Ridiculous I know? What's the point in TVC legal service? I contacted the lawyer requested that he contacted me. I contacted the court, the clerk who I had spoken to a couple of times told me the attorney did not show on my behalf. She indicated that no one showed up for court so the judge ruled against me. The TVC lawyer returned my call, he was waffling so I told him that I was aware he did not show up in court. I ask him was it to short of notice? The lawyer said that they had 10 cases in that court room on that day. TVC failed to send the payment and there was no info about the case with the request. When his office received my court case, TVC sent it as an (Arraignment) not **************** The attorney said that if TVC is willing he could still help but it would cost $550.00 to do the paperwork to take care of it. I contacted the sales guy twice who set me up with TVC. He told me that TVC stand by their customers and would pay for the lawyers to take care of this reimburse me for the penalties etc.. Well No MGT, till this day has Contacted me from TVC to resolve this ******. I contacted tvc, only to be told it needs reviewing and that my concern was forwarded to their legal ***** Apologies for the inconvenience etc.I spoke with one clerk ******** a number of times over the two months, she work evenings only but said she could only refer the information. Every time I called TVC, I was told it has to get reviewed. And was given the same song and dance.Once this *************************** called me back 01/23/24 to ask me what the courts penalty fee I paid, I told her $485.00 I emailed the proof over to her and TVC customer service *****. Never heard anything back from TVC. I contacted TVC again requested A top MGT in legal depart. call me back. Nothing no call back still to this day. I'm putting in request to stop charging me $39.99 monthly membership today. I was hopeful that is the reason I waited.I just want to be clear, this is a gross and negligent representation on TVC part. I want TVC to cancel this account. I want ALL my money back I paid TVC and to the court. I did not receive the lawyer representation TVC promised. TVC owes me ($99.00), & All my monthly fees ($*****) to date. And the Lawyer fee they charged me ($399.00) and court penalty fee I had to pay ($485.00).I am also requesting that TVC make this right, That TVC honor its agreement, TVC made good on its reputation and pay the additional $550 to lawyer that TVC supposedly hired. And allow to lawyer file a petition to the judge/court to over turn this judgement.
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            Customer Reviews

            62 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Arjun S

            03/13/2024

            Thank you TVC and the Attorneys provided by you for your help in resolving two Cases for me. You guys helped me save tonnes of dollars and several points on my license. Quite a streamlined process I must say and keep up the good work.

            Local BBB

            Better Business Bureau Serving Central Oklahoma

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