Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My roof was done on 6/21. Gutters were done 6/29. I have not received an invoice to pay for their services. I have called three times to request the invoice so I can pay and close my insurance claim to allow me to switch insurance companies. I keep getting told they will get to it, but they don't know when. I just want to pay for the services rendered and get the claim closed out so I can switch insurance companies. All American is literally costing me money now because I am unable to switch insurance companies while I have an open claim.
Business Response
Date: 07/27/2023
Spoke with the Home owner about the invoicing. Explained we were backed about a week on invoicing with the 4th of July holiday and apologized as we have had a few people out on vacation and one of our members on the production staff who helps on invoicing has been out for a few weeks with a back injury. Sent over the invoice the next day and she has sent in her first insurance check. We have communicated a few times with her and she seems completely satisfied with all the work on the home. Sorry for the delays on the official email, I was on Vacation with my family and got back a few days ago and wanted to verify all the information.
thanks.
Customer Answer
Date: 07/27/2023
Yes, All American's owner responded and got me my invoice.
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