Complaints

This profile includes complaints for Yalcars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yalcars

  1050 N Meridian Rd Youngstown, OH 44509-1015

• 

  Yalcars

  900 Wick Ave Youngstown, OH 44505-2831

• 

  Yalcars

  4243 Mahoning Ave Austintown, OH 44515-2910

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the truck in January. Was bought online and was told from Yal cars that there are no mechanical issues at all. Got the truck and had a obvious valve train issue. Called and they told me there are no issues. Took it for a drive and check engine light came on with horrid driving issues. They refused to take the truck back and are refusing to pay for the repairs needed to make the truck run correctly. **************** is also refusing repairs because they seem the issue to have been already there when I got the warranty.

  Business Response

  Date: 02/21/2025

  Tell us why here...
  
  
  ****** ******* bought 2017 GMC Sierra 3gtu2nec0hg468023 (As-is) on 01/25/2025.  There were no service engine or warning lights of any kind on.  The truck started and ran with no problems. We shipped to Mr ****** on 01/31/2025.  Mr ******* called us stating that the engine light came on and was having drivability problems.  He was told that we could make an appointment to have the truck diagnosed by us at no cost.  He did not want to drop off the truck. He took the truck elsewhere to be diagnosed.  I again told him if he would bring in the truck we would diagnose the issue he was having, again he said no. Mr ******* bought the truck As-is.  We have tried to assist him.
  

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  The truck was not drivable from the moment it was delivered and was not offered any kind of towing to get it to there shop to have it looked at. They blatantly lied to me about the condition of the truck. I should not be liable for towing it back to them if it should have never been delivered to me with this kind of issue to begin with. This is unexceptionable sale. They are trying to stick me with a $10000 repair. It is not ok to deliver a truck that is not drivable and then ask that I tow the truck back to them after they have had a shop look at it before I received it.
  Regards,
  
  ****** *******
  
  
  
  

  Business Response

  Date: 02/26/2025

  Yalcars has submitted a response and/or proposal to resolve this complaint. The details are as follows: The 2017 GMC ****** was driven before shipping and ran and drove with no issues.  In fact , a few days before Mr ******* bought the truck  a customer drove the truck for over 30 mins with no issues.  There were no issues with the truck when it was shipped.  Mr ******* bought the truck as is.  As a "Good Will ******** we have offered to check out the truck for him but he refuses.
  
  Date that proposal was made:2/26/25
  
  Description of proposed resolution: diagnose issue and assist in cost of labor and parts
  
  Promised completion date: unknown
  
  
  In addition, the business provided the following additional details:    The 2017 GMC ****** was driven before shipping and ran and drove with no issues.  In fact , a few days before Mr ******* bought the truck  a customer drove the truck for over 30 mins with no issues.  There were no issues with the truck when it was shipped.  Mr ******* bought the truck as is.  As a "Good Will ******** we have offered to check out the truck for him but he refuses.
  
  
  

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  The truck had a terrible tapping from the valve train as they drove it down the street for delivery.  Check engine light turned on immediately and there was no power and had a terrible miss. They would not pay to tow the truck back to the shop to have it looked at. I was able to get it to a dealership and was given a $10000 estimate to fix the truck. They are either lying of the condition of the truck or the delivery company somehow did this to the truck. They need to pay for repairs or buy the truck back in full.
  Regards,
  
  ****** *******
  
  
  
  

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about a car online. I spoke to the sales person Mark, he sent me an application. I filled it out. He called me back immediately to tell me I was approved. I told him I just switched over to a new job a few months ago with better pay, he told me to send my documents over for income. He told me I was guaranteed approved. He sent me a link for a deposit under the impression I was picking the car up the next day. A week goes by, he keeps spinning me just to say he couldn’t give me the car. I have it documented for 2 weeks trying to get an update or my money back. They are refusing to refund my money now. I paid $515 for a car that they said I would have two weeks ago. I work very hard for my money. This car company is a ***** I want my money back refunded to my account.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  from ******** online was assured that the only problem was an O2 sensor and two back tires. upon receive the car engine, making noises try to drive car almost went through stop sign due to faulty brakes and more importantly the car is totally rusted out underneath and has all leaks from both differentials

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GMC Yukon out of state. We did a video call with **** (sales manager). When asked if there were any service light on OR any cosmetic damage, we were told no. We purchased the truck. Paid cash/money wire. We recieved the truck and the check engine light was on the day it was delivered and the back of the truck had white duct tape covering damage on the back of the truck. We called them about this and were offered gift cards (that they never sent). We never record the title. We have called multiple times and have been told to call the *** about getting it. They are horrible!

  Business Response

  Date: 10/28/2024

  **************** a 2017 Yukon on 08/19/24. She bought it "As-is" and chose not to get any warranty.  Before the purchase we did a video call with her and her husband. We went over the whole Yukon inside and out.  They were sent a link to the Yukon with over 40 photos of it.  When we had the Yukon there were no Service lights on.  When we did the video call there were no service lights on. When her husband called about the service light,he was told to let us know what the problem was, he never called back.  Mrs ***** title was mailed to her on 10/01/24 and was never returned to us by the US post office. Ohio does allow you to search titles to see it was completed and that did obtain a duplicate as well. Yalcars did obtain a new POA from Mrs. ***** in order to get a new title and did extend the courtesy to ***** it to her on 10/22/24.

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  We specifically asked if there were any service lights or cosmetic damage to the vehicle during the video call and were told no to both.  My husband told **** this process made him nervous and we had never done anything like this in the past.  **** said he got it, he just did the same thing and it could be hard to put trust in someone else to be your eyes/ears.  He assured us he would do it right.
  

  The check engine light was on in the parking lot where we met the delivery driver to get the truck. I do not believe it just magically came on while on the delivery truck. We took the truck to our repair shop and they said it required work inside the engine, which they do not do.  We have an appointment at a company that does this work for this Wednesday.  We can forward the info they provide to BBB and Yalcars.
  

  The cosmetic damage to to bumper was covered up with white duct tape to match the paint, so it was not visible on the video call. That is why we specifically asked if there was any damage.  **** told us that there may be some scratches/scuffs to the interior lining in the ceiling (which there were a few).  He clearly knew there was a broken bumper and duct tape to match the paint color covering it. Also, there was a small whole in the windshield on arrival as well.  I have already gotten that fixed.  The video call with **** was VERY misleading/inaccurate.  It was actually dishonest.
  

  As far as the title.  We reached out to the dealership on 10/1/24 and asked where the title was as we had not received it.  The temp tags expired on 10/4/24.  **** said she would mail it that day.  We never received it.  We went out of town for a week (10/12-10/19).  When we got back, we called again (as we still did not have it).  She said she mailed it and would do nothing to help us.  She told me that I had to call Ohio DMV.  I  was upset with her as she was rude and talked on top of me every time I tried to speak. I asked to speak to a manager. **** agreed to have it sent to us (with a tracking number) after I electronically signed new forms.  We have received a few days later.  

  As a whole, they have been sneaky, untruthful, and unhelpful.  This is not how you do business.  It has been VERY disappointing all the way around.

  
  Regards,
  
  ******** *****
  
  
  
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Yal cars, February 2023 with the purchase of that car I bought an extended warranty cost of $3000.. was assured by Yalcars that I could cancel the warranty at any time and receive a refund for the unused portion, May 2024 I requested cancellation of the warranty Yalcars emailed me a cancellation agreement I signed in return. was told it would take up to 90 days for refund. to date have not received refund. Reached out to Yalcars after the 90 day period. Spoke with ***** ******** on more than one occasion she assured me it was in process and was waiting on the warranty company named ********* to refund I contacted Emdurance October 17, 2024 was told that refund should come from dealership. being Yalcars Today I am still without my refund of over $2000 I reached out Yalcars still no response. I would appreciate if they would express wire my refund. Ive been patient but now I have found out that Ive been lied to. I have all email chain and timelines documented if requested.

  Business Response

  Date: 10/22/2024

  Yalcars spoke to Mr. ****** prior to receiving this notice and the issue was resolved. There was an error in communication as there were more than one phone number on file. Mr. ******** warranty was cancelled an he did receive his refund. 

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 ****** Juke from Yalcars on 7/22/23. I bought the car online and it was delivered. First of all my address was wrong on all the paperwork (I tried to have corrected SEVERAL times from the sales person). They were supposed to have the car delivered on Friday however I did not receive until Sunday night at 11PM. It was sent to the wrong zipcode (mine is ***** and I live in Kenton County). They sent the car to Knox County (****** **) which is several hours from me. When i got into the car it was flithy. A can of soda exploded and was ALL over the interior of the car, there was also milk split in the back seat. The next day the engine light came on (still has not gone off). The tire light came on and I took it to my local tire place. One of the tires was dry rotted and HAD to be replace immediately. I had them check the oil and there was literally ZERO oil in the car. I have called MANY time because i still have yet to receive the title work. My temp tag expired on 9/5, I still have not received title. I paid $500 down and have already made my first payment. I have called and the sales person said he would get me another temp tag. I have not received it either. So now I cannot drive my car if I wanted to. Yesterday I sent to the grocery and came out and now the car will not start. I had to buy AAA membership and I have it now sitting in my driveway. I called yesterday about the tag and was told it was being emailed to me. I have yet to receive. I called this morning because I have a dr **** tomorrow and was hung up on when I asked to speak to a supervisor or the owner.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 Toyota Tacoma and done a FaceTime call with salesman and he stated the only issue with the truck was the radio didn’t work and with minimum rust only to have to truck delivered to Cleveland Tennessee and backed off car hauler and pulled in driveway and signed that it had been delivered. Drove the truck 87 miles and took to shop due to steering and was told it needed intermittent shaft & passenger brake caliper was stuck and the heat shield on catalytic converter was held with coat hangers! Got truck back from shop still the steering was not right took back and was told it was rack & pinion (which was covered by the warranty) but the hoses was so corroded and had to have new ones! These people are very dishonest and misleading!

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9th, I purchased a single owner, no accident Corvette from Yalcars. Prior to purchase, I worked with ************************************* on the purchase. As a remote buyer, we did a video call and he showed me the car. I asked about the condition of the body, specifically asking if there was any damage to the body. The only damage he claimed was visible was a pebble **** on the driver door. Based on the limited pictures on the website and his claim the car was in great condition I went forth with the purchase. I received the car on June 22nd and immediately noticed numerous issues. The passenger rear quarter panel (fiberglass) was dented and cracked. The rear bumper fascia was dented where it meets the quarter panel. This was obviously indication of a collision in that location. Upon further inspection the car has numerous deep scratches all throughout the body. The front fascia is damaged on the passenger side. The passenger side wheel well liner is completely missing. The front bumper impact bar skid plate (a metal pieces) has been completely torn off. All four chrome wheels show severe oxidation and are in poor shape. The driver side door would not close completely as it was out of alignment. The hood liner is destroyed (either by rodents or overheating). Even the key fobs delivered with the car were broken and held together by duct tape. ******* completely misrepresented the condition of the car and the pictures on the website do not accurately reflect the poor condition of the vehicle.

  Business Response

  Date: 07/17/2023

  *********************, Bought a 2011 Corvette with ****** miles from ** on it on 06/07/23 "As-Is" . To be shipped.  We provided ********************* with 39 clear and well lit photo's of the Corvette and We did a live video walk around of the corvette with **********************  After ********************* received the car he called with complants about the car, I reminded him we did a Live video of the car and had 39 photo of the car online.  He was still unhappy and left several bad reviews online.  I offered to make a onetime courtesy refund of $850.00 if he would remove reviews and sign a cease and desist letter (so as to not put reviews back up).  At first he was agreeable to this but has since change his mind.  ********************* bought the car "As-Is" .  At no time did we misrepresent the condition of the car to him.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  As of today, the Corvette I bought cannot even pass my state's inspection, even after spending thousands of dollars in parts.  The quotes that I received to repair the body damage all surpass $3k. The photos on their website did not accurately display the cars condition.  As I stated, I specifically questioned **** about the condition of the body of the car during the live video call (which was 240p at best and impossible to judge condition of a car).  He noted that there was no damange anywhere on the car outside of a small rock ding on the door.  As an out-of-state buyer, I trusted YalCars and their sales people to be honest about the condition of the vehicle.  This turned out to be a mistake.  YalCar's offer of $850 to remove the bad review is insulting.
  
  Regards,
  
  *********************************
  
  
  
  

  Business Response

  Date: 07/19/2023

  *********************, Bought a 2011 Corvette with ****** miles from ** on it on 06/07/23 "As-Is" . To be shipped.  We provided ********************* with 39 clear and well lit photo's of the Corvette and We did a live video walk around of the corvette with **********************  After ********************* received the car he called with complants about the car, I reminded him we did a Live video of the car and had 39 photo of the car online.  He was still unhappy and left several bad reviews online.  I offered to make a onetime courtesy refund of $850.00 if he would remove reviews and sign a cease and desist letter (so as to not put reviews back up).  At first he was agreeable to this but has since change his mind.  ********************* bought the car "As-Is" .  At no time did we misrepresent the condition of the car to him.
  

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I bought a car from online from Yalcars **********. This is my wifes first time buying a vehicle. She paid $2,500 for a down payment on a vehicle June 12th. We got approval through a third party company (Consumer Portfolio.) Consumer Portfolio would not approve the loan until we had physical possession of it. However, **** and **** from Yalcars would not ship the car to us until we lied to the financial company and claimed we already had physical possession. The finance company actually threatened to back out due to the absurdity that Yalcars was doing. Our judgement got the worst of us and we trusted Yalcars and told Consumer Portfolio that we received the vehicle. We now have a payment due July 1st, 2023 for a vehicle we do not have. **** (Our salesman at Yalcars **********) said the car would ship out Tuesday and arrive by Wednesday, Thursday the latest. Thursday came and no vehicle had shown up. I called **** and he told me the delivery driver had some engine issues and it would arrive friday. Friday came and nothing, I called him friday and he said there are trailer issues its still having and it would come Saturday or Monday. He said he would call me Saturday morning when he got more information from the delivery company. Its now saturday. I have texted him 3 times asking for an update. I called Yalcars ********** before they closed and an associate said he was busy with a customer. That was 3 hours ago. It seems hes dodging any calls or messages from my wife and I about the vehicle now. We are extremely frustrated and anxious about this whole thing. We would like something done about this situation and something done about this company because this is not the first time this has happened according to A LOT of ****** reviews. This company is a fraudulent company and does not deliver on their promises.

  Business Response

  Date: 06/26/2023

  Mr and **************** bought a 2013 Scion FR-S 10 from ** on 06/12/2023.  They were told once all funds cleared we would put the car up for shipping.  It was dispatched for shipping on 06/20/2023 for Delivery Estimated on 06/23/2023.  The shipper called and said their trailier was broken.  The shipper stated he hope to have the trailer fix and pick up 06/24/2023 or at the latest 06/26/2023. I relayed this to ****************  The shipper indeed picked the car up on 06/26/2023 and it is on the way to *********** ***************** 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a work vehicle from yalcars, $7000 down payment and a trade in valued at $1000. The very first day I drove the vehicle it began leaking fuel due to it mixing into the coolant resevoir. I took the vehicle back to yalcars, they had vehicle in there possession for over 3 weeks, and claimed to fix my issue. 5 days of driving later the same issue resurfaced, I'm guessing they just did a quick fix to make it look right. I then contact yalcars again and they tell me to take the vehicle to a licensed mechanic and go thru the steps.of my warranty (which was provided by a 3rd party warranty company). Once the mechanic diagnosed the issues they then get in contact with the warranty company. The warranty company advises the mechanic they would not cover $6300 in repairs due to the fact that there was some type of work done to the vehicle before I got possession of it, and that work voided my warranty. I then contacted yalcars once again and was told I would be called to rectify the problem, I still have not been contacted.

  Business Response

  Date: 06/09/2023

  On 01/14/2023 ***************** purchased a 2010 F350 from **.  We sold the Truck "As-Is" however he did buy an extended warranty from Endurance. Several months later he called and said he was having a problem with the truck heat.  I directed him to take the truck to a repair shop and use his warranty.   He called back several weeks later and said the warranty would not cover the repair and was now voided.  We contacted the warranty company to find out why.  They said they sent an inspector to verify the problems. Their inspector verified the catalytic converter was missing and the *** was deleted voiding the warranty. And that his contract would have to be canceled (prorated).  When the truck was sold to ***************** it had the converter and was warranty eligible.  The truck was sold by ** "As-Is) what was done to void the warranty has nothing to do with **.