Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order *******Yes, it does the model is 2018 as stated on Footjoy website and invoicing, but item is not 2018. Please return the shipping as well. ThanksIf this is not refunded today, then I'm filing an official compliant with Better business bureau and ************************ so they can do their research and find you fraudulent as it should be in this case. Please file an official complaint at your company as well. I will post you the complaints for the federal regulators right after this email. Thanks
Business Response
Date: 04/28/2025
Garret,
There is nowhere on our website or invoicing that states this glove is from 2018. There is nowhere on Footjoy's website that states this glove is from 2018. I'm not sure where you're getting that information from. You received FREE shipping on the original order, and a FREE return label to return the product. This complaint is unwarranted and false. Once we receive the gloves back to our warehouse you will receive a full refund. Have a nice day.
Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
Manager has overridden these comments by their junior staff and will provide full refund of ***** USD
Pending Expand transactionSP ********** Type Generic Credit
-$*****
04/21/2025 Expand transaction for Transaction date: 04/21/2025SP ********** YOUNGSTOWN OH Type Purchases
$*****Business Response
Date: 04/30/2025
Golf Headquarters has submitted a response and/or proposal to resolve this complaint. The details are as follows:
Date that proposal was made: 4/30/25
Description of proposed resolution: No action needed. This order was refunded in full on 4/28/25 and a free return label was provided. (Order attached)
Promised completion date: 4/30/25
In addition, the business provided the following additional details:There is no cause for the $12.00 refund the customer is requesting. This order was shipped free, refunded in full, and a free return label was provided. The matter is closed.
Initial Complaint
Date:03/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i was giving a gift card buy my kids in oct 2023 i went to store sunday and tried to use gift card they would not except it said they changed there system and it would not work. said we should have got email saying this but never did since this is there problem they should have honored my gift card.the card is for $100.00Business Response
Date: 04/02/2024
*******,
Sorry for the mix up. We switched our system over to Shopify, and had a few gift card issues in the beginning. The gift card is active now to use in-store or online at GOLFHQ.com.
Thank you,
-GOLFHQCustomer Answer
Date: 04/03/2024
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
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