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Business Profile

BHPH Dealers

Great City Cars LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in BHPH Dealers.

Complaints

This profile includes complaints for Great City Cars LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great City Cars LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 12 I purchased a car from great city cars immediately after I noticed the transmission slipping, soon after the car started stalling randomly while driving to the point it wasnt safe for me to take my son to school. Now the transmission has fully gone out and the vehicle refuses to start, so I had to get it towed home and contacted the dealership to see how they can fix or replace the vehicle since they didnt disclose the vehicles transmission was bad. The salesman I spoke with hung up on me twice when I explained that they should be responsible for repair the transmission.

      Business Response

      Date: 07/07/2025

      All sales are as-is.  Thank you.

    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to get *** is off my Pontiac 2008 G6 early June they claim my title was mailed out on June 11 it is now today July 7 I have not received my title I called up to great city cars to let them know that I have not received my title I had paid for tax and title willingly with my down payment so I did not have to do it once car was paid off I let The gentleman know that he told me that I have to go pay for a title at a title agency and I asked to speak to his boss and he refused to let me speak to the boss or owner of the establishment I told him that I lived all the way in ***** and I came to make sure their equipment such as the *** off my car and that I could not come back up there and he told me it did not matter I had to go to a title agency I asked to speak to his boss he told me no five Times he told me that his name was Kayden I asked for his last name and he refused to give me his last name I told him that I was going to call Better Business Bureau and he said call who I need to and hung up the phone

      Business Response

      Date: 07/07/2025

      Title was mailed to the address customer provided.  If they did not receive it they'll need to check with their postal carrier.  Or they can go to any bmv and get a copy.  Thank you.

      Customer Answer

      Date: 07/07/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23564450

      I am rejecting this response because: I already paid for tax and title with the down payment for the vehicle so I should not have to pay for another title and Hud already done that They had opportunities to hand me my title upon taking GPS is off my car at their location

      Regards,

      ******* *****

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got the 2012 Dodge caravan two weeks ago and I noticed it was leaking oil really bad so I called them and told them he said I would have to pay 1500 to them to look at it I asked *** they could put me in a other car they said no so I been putting oil in it every day and night

      Business Response

      Date: 07/21/2025

      All sales are As-Is, there are no warranties or repairs.  The customer need to use their own mechanic for whatever they might need.  We have nothing else to add to this response, thank you.

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok great city cars is saying I owe 700$ and I don't I owe 435 and they are trying to say I'm 31 days past due I'm only ******************************************************************************** and my mother in-law and he doesn't show paperwork nore anything to prove who he is and the sales men named *** who sold me the car said there is 2 sets of paperwork I have a set that shows the dates and the amount and everything please do something about it and I have not received the white title so I can get tags either please contact me this company has bad reviews

      Business Response

      Date: 03/19/2025

      ***** was repossessed for non payment and will need to contact the repo company - their info is on our main phone line message if ***** doesn't have it already.  We have nothing else to add in response to this ridiculous complaint. Thanks.

      Customer Answer

      Date: 03/19/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** *****

      Customer Answer

      Date: 03/24/2025


      Hi, my name is *****. My phone number is ************. My complaint number is **********, and it's in regards to Great City Cars. They say I owe them $659. I have four receipts, state and otherwise. I need the white title to go get tagged on the car because I'm right on attack and they yet have put it in my name I'm tired overwhelmed with it all the repo guys are not even repo guys they are harassing me and I'm just like I said overwhelmed with it and done thank you you can give me call back like I said six one four seven oh two four one seven one

       

      ***** ***** <********************************>
      Wed, Mar 19, 4:11 PM (5 days ago)
      to Better

      That's proof that they sent me saying I owe $4.00

      Business Response

      Date: 04/01/2025

      Sorry, thought I'd already responded to ***** complaint.  ***** was repo'd for non payment, she will need to contact the repo company for belongings or redemption.  If ***** doesn't understand her past due balance she can contact accounting. We have nothing else to add.  Thank you.

      Customer Answer

      Date: 04/01/2025

      i was only passed March 2nd that was the ******************************** off the road then he didn't even provide anything saying who he was or anything but running me off the road while my mother in law in the car and also the 2nd time the other guy tried said he was going to pepper spray me then the last time he lied to the cops and said he didn't see me nore my mother in law in the car while he put us on the tow truck now something needs to be done with this car company and repo company 
      Complaint: 23083197

      I am rejecting this response because: 

      Regards,

      ***** *****

    • Initial Complaint

      Date:12/20/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a vehicle off months ago . I called these people multiple times but they will not give me my title. They give me the run around or don't answer the phone

      Business Response

      Date: 01/02/2025

      Title was mailed to the address provided by customer, if he didn't receive it he needs to check with his postal carrier.  

      Customer Answer

      Date: 01/03/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 22714023

      I am rejecting this response because: they are not being truthful. There was no title mailed to me. The last time I called they told me don't know where is it. Legally if they do not have the title the sale should be cancelled. 

      Regards,

      ***** ********

      Customer Answer

      Date: 01/07/2025

      Hello they finally sent me the title.

    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2007 Kia ******* from your dealership on [date of purchase], and I have discovered a major issue with the vehiclethe blinkers are not working. This defect not only makes the car unsafe but also renders it unfit for sale. As you know, functional blinkers are essential for road safety, and selling a car with this issue violates basic safety laws.Additionally, after reviewing the terms and total cost of the deal, I believe I was misled and overcharged for the vehicle. The financing terms, including the high-interest rate, were not clearly explained, and the vehicles actual value is significantly lower than what I have paid. Given these factors, I am requesting a full refund for the purchase price.I am prepared to return the vehicle tomorrow and expect a prompt resolution. Please be advised that I will not accept any attempt to repair the vehicle, as I have lost trust in this transaction, and the car was sold to me in an unsafe and overpriced condition.If we cannot reach a satisfactory resolution, I will not hesitate to escalate the matter to the ***************************** or take further legal action.Please confirm that you will process my refund and allow me to return the car tomorrow.Thank you for your immediate attention to this *********** regards,**** ****** Date: December 3, 2024

      Customer Answer

      Date: 12/11/2024

      I am writing to follow up on my complaint regarding the purchase of a 2007 Kia ******* from Great City Cars, located at [dealership address]. As I previously mentioned, the vehicle was sold to me with a defect (non-working blinkers), which I believe makes the car unsafe for operation. This issue was not disclosed to me before the sale, and the car should not have been sold in this condition.

       

      Despite my request for a refund, the dealership has offered to repair the issue, but I maintain that the vehicle was sold to me in an unsafe condition, and I am requesting a full refund. I would like to remind you that according to Ohio law, vehicles sold by dealerships must be roadworthy, and selling a vehicle with safety defects constitutes a violation of this requirement.

       

      Business Response

      Date: 12/17/2024

      All sales are As-Is.  Thank you.

    • Initial Complaint

      Date:10/24/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid in FULL all monies owed for this vehicle and this company has not given me a Title of ownership of my vehicle to date.

      Business Response

      Date: 11/06/2024

      Title was mailed to the address ***** himself provided when gps' were removed.  If he hasn't gotten it, he should check with his local post office.  

      Customer Answer

      Date: 11/07/2024

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 22468418

      I am rejecting this response because: I contacted Great City Cars on several Occasions and they stated that they mailed the title, but they never did. I have never had any issues with mail until this incident. After contacting them they said they was going to send it again. Why wasn't an important document such as a car title sent certified or able to be tracked. They cannot provide the details of what happened to my truck title. I bought and paid for a vehicle from this company and I have Not received a title from this company for a vehicle that I Paid for. I need this company to provide a title as promised in our contract. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I need help due to a car lot that will not return a phone call will not contact you you cannot contact them and then when you pay they want to come and take your stuff after you make payments

      Business Response

      Date: 10/01/2024

      ***** account is past due, the vehicle was repo'd.  ***** need to contact the repo company.  Their number is given on our main line.  We have nothing else to add.  Thank you.

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, my complaint number is two two three three zero seven zero eight five My name is the ****** *******. I'm cause make a complaint on the great city cars auto My complaint is they're selling terrible cars at an extremely high amount and Also like This is not it's not right The car I got from them, since I got it from them, it's been giving me problems and such. I ended up actually taking it to an auto shop and they told me the car is not even supposed to be on the road. I haven't even had the car for a complete month. I had it since May, about middle end of May. It hasn't even been for a complete month. It's just a lot of thank you.

      Business Response

      Date: 09/26/2024

      We are sorry to hear of the frustration, but all sales are As-Is.  Thank you.

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a 2008 Saturn aura back in February and I was in a car accident with a semi truck and I called great city and they gave me a price of 2149 then after two weeks they tell me it's 2549 to pay off the car and then when the insurance company goes to write the check out they say it's 3000 dollars for pay off and I've been trying to contact great city Jane and they have not got back with me and it's been almost 3 months since the accident and I feel that they are trying to rip me off that's why I was told 3 different prices for the pay off

      Business Response

      Date: 09/10/2024

      Claim is settled, per insurance guidelines and customer contract.  This complaint is without merit. We have nothing else to add. Thank you.

    Great City Cars LLC is NOT a BBB Accredited Business.

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