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Business Profile

Epoxy Floor Coating

Buckeye Concrete Coatings
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an estimate done by Buckeye Concrete to have my garage floor epoxy. Estimate was done by **** ******** April 22, 2024. No color epoxy was picked out or date was scheduled. He told me half down was due to even be considered to be put on schedule. We talked about possibly end of June. After looking at other epoxy garage floors I decided it wasn't what I wanted. Per contract I have the right to cancel so I called **** *******'s mid may and told him I had changed my mind and would like a refund. He said he would have owner of company ( ***** ) contact me. I did not hear from ***** so I tryed contacting him a week later. After many text, phone voicemails and emails to ***** and **** *******'s..***** finally called and assured me check would be in the mail by June 1st. On June 5th I tryed contacting Buckeye Concrete again and was hung up on so I reached out to **** ******** again by text. **** ******** said he talked to ***** and "sorry for the delay but the check would be sent that day". Still no check and mail from their area to mine would not take more than 2 days. This is very frustrating that they are avoiding the return of my deposit that they have had since April 22, 2024. Again epoxy color was never decided on or picked out cause I wasn't given samples that I had asked for and no date scheduled..they just took my deposit. I would never do business with a company that has this kind of customer service! I just need my deposit of 1925.00 returned to me or I will have to take Buckeye Concrete to small claims court which I would like to avoid.

    Business Response

    Date: 06/24/2024

    It was actually taken care of on Wednesday the 12th

    Business Response

    Date: 06/24/2024

    It was actually taken care of on Wednesday the 12th

    Customer Answer

    Date: 06/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

    Customer Answer

    Date: 06/24/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

Buckeye Concrete Coatings is BBB Accredited.

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