Complaints

This profile includes complaints for Campopiano Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Campopiano Roofing Company

  2100 Case Parkway N. Twinsburg, OH 44087

  
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  Campopiano Roofing, LLC

  2614 Tamiami Trl N Unit 630 Naples, FL 34103-4409

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost two years ago, we signed an agreement with ***** Roofing and Siding to have our siding replaced. Based on the recommendation of their sales person, we chose a red siding by the manufacturer Kaycan. Upon installation there were issues with oil canning. For months we went back and forth with ***** and ****** to try to get a resolution. ***** was blaming ****** for defective product, ****** blamed ***** for defective installation. After replacing the siding four different times ***** said they would replace the entire house with a new manufacturer and the problem should be solved. After waiting months with no communication, they finally came out October 2022 to replace the entire siding. Oil canning is STILL happening. ******* crew was out here in May 2023 to replace pieces of siding. We had requested a production manager come out to oversee the new installation but they did not send one. Instead they sent the same crew who keeps having the same installation problems. We get little to no communications from ***** ********** and team who really show no desire to make this situation right. The only way we get any type of action is threatening some time of action. Hence this complaint with the BBB. We would like this installation problem fixed immediately! No one should have to go through what we've gone through. The lack of communication and professionalism from this company is just terrible.

  

  Business Response

  Date: 06/23/2023

  ****** and ******** ******** contracted with Campopiano
  Roofing to perform roofing and siding restoration services in conjunction with
  their insurance claim field with progressive insurance  (claim #********************) on or about May
  29th 2020.   
  *** and **** ******** wanted to update the look of their home.  They where looking for a red house, black roofing,
  and white trim.     Our sales rep
  provided samples from two manufactures.   
  **** ****** ultimately chose Brick Red by Kaycan. The product was
  ordered shortly after contract signing and color selections where made.   During 2020, lead times on vinyl siding where
  12 weeks plus on any “Non Standard” color. 
  All materials where available in August of 2020 and the project was
  started on or about August 15th 2020.  The roofing portion was completed first and the
  siding project was started around August 20th and substantially
  completed by September 5th when the gutters where installed.    We did run short on materials and the final
  materials were installed mid-September.  

  
  During the original installation it was noted that the crew
  was having issues with the product “buckling” or “Oil Canning” when it was
  removed from its original packaging.   There
  was even oil canning almost immediately after installing a panel on a
  wall.   Buckling, or “Oil Canning” as its
  commonly referred to, is an inherent issue with vinyl siding.    Vinyl siding expands and contracts as the
  product gets warm and cool.   Ambient temperatures,
  shade, sun, etc. all affect this.    Even the reflection of the sun of adjacent
  windows/doors/and other structures can affect how the vinyl siding moves. There
  are good siding practices that can be done in order to limit or stop the oil
  canning, however as the product is being installed in the field in imperfect
  conditions some oil canning or buckling can and should be expected with a vinyl
  siding installation.  Vinyl siding is installed
  to move.  We try and predict where and
  how it will move as best we can.   However,
  the oil canning that was occurring at the ******** was far more prevalent than
  what Campo would call “normal”.  As mentioned,
  before the product was oil canning directly from the box and immediately after installation
  on the wall.  

  
  During the initial install Kaycan was notified about this
  problem.   Their reps had come out to investigate,
  took a panel for processing by their plan, but ultimately gave us some installation
  tips and gave us the green light to continue. 
  They even provided us with an additional 4 sq of product so that we
  could replace the affected panels.  

  
  After the initial installation was completed, *** and ****
  ******** had us out again in late fall to address a few concerned spots.    This occurred on November 6th 2020.  
  On 4-26-21 we where called out to investigate more spots of oil
  canning.  These where documented, and we
  advised the ******** to contact Kaycan to open a warranty claim.  An inspection of the home by the manufacture occurred
  on 7-13-21.  Campo was not notified or
  aware of this inspection.

  
  Good
  Afternoon,

  
  At our Solon Ohio branch’s request I inspected the siding
  installation at the above address on 7/13/2021. The siding installed is Kaycan
  Richmond Red D6 Horizontal, installed by Campo Roofing, approximately June
  2020. I was met by the homeowner, ******* ****** at the residence. There were
  various areas of concern on both the front and rear of the home, all of which
  were visible to the naked eye and documented by photos taken by *** *******
  (attached). The majority of the siding installation is satisfactory, and looks
  very professionally installed. However in the areas of homeowner concern, there
  are issues with installation causing oil canning and buckling, including:
  Shutters screwed directly through the face of the siding panels, without elongating screw holes to allow for siding expansion and contraction- causing panel distortion in front of residence garage and main structure.
  Improper placement of nails in siding nail slots below windows on garage front. I unzipped oil canned panels on front of garage and found the siding “pinned” in place by nails positioned at  ends of nailing slots, rather than centered. The siding could not move freely.
  Face nailing of top course of siding at the butt, restricting movement and causing oil canning. This is evident on both front and rear of residence.
  Improper clearance around door opening and fixtures on rear of residence, causing product to bow and buckle.
  The issues described above are related to installation and not
  product manufacturing or performance. In review of the communications and
  reports previously filed, it appears we have delivered 4 square of new product
  to the ******* residence for repair and replacement of  product. In my
  opinion this should be a sufficient amount of siding to remedy these issues,
  and please do not attempt to re-use already damaged or distorted panels in the
  repair; also, additional J Channel and Finish Trim will be required to properly
  replace the top courses of face nailed siding. Our Solon branch will be happy
  to supply Campo roofing with them. And, like you, we want *** *******
  completely satisfied with his choice of product and home improvement
  contractor.
  Please feel free to contact me should you have any questions or
  comments regarding this email. Thank you for your confidence in Kaycan
  products.
  
  Sincerely,
  
  *** *****
  VP Business Development and Sales Strategy
  Ohio Regional Sales Manager
  Kaycan Building Products
  ************ ******** ***** ********************
  Website **************
  
  On July 29th we made all the recommended repairs
  from the manufacture.
  We where called again in August for additional repairs, which
  where made on August 25th.  These
  where the same areas previously repaired per the manufacture instructions.
  On September 19, 2021 **** ******** sent another e-mail for to
  both Campo and Kaycan representatives indiacting that the areas repaired where
  still oil canning and that new areas previously said okay by Kaycan where now
  oil canning.   After some back and forth
  e-mails and phone calls it was determined that Campo and Kaycan would meet on
  site and inspect together to try and create a path forward to satisfy our mutual
  client. 
  On or about October 5th 2021 Campo and a representative from
  Kaycan met to determine next steps. Another panel or 2 was fixed that day, and
  it was also determined that Kaycan was going to take a panel and have
  additional testing completed, as there was not much more that could be
  done.    It was also determined that adding
  a piece of additional flashing materials at the top row could maybe help, but
  this was a non standard installation technique and an expansion of scope.   We all agree to wait until panel testing came
  back.  Unfortunately myself nor the
  ******** ever received actual test results back.
  In January the ******** 
  reached back too obtain an update.  
  We still did not have a answer on testing or any solution as to how to
  move forward.    Campo made the decision
  to order 2 more boxes of siding, however after a few back and forth
  conversations with the manufacture we where told that it was unavailable and that
  production on the product and color had paused.
  In may we wanted to see what else could be done even without
  materials so we set up another service call to the home.  However based on the ******** vacation we
  where not able to coordinate until June 15th of 2022.   When we did make it out there, the
  installation crew made the determination that there was nothing really more
  that could be done without new siding, which was unavailable. 
  June 17th we at Campo decided to re-order all the
  materials for the project and completely re-do the home in another manufactures
  panel.  The ******** approved this new
  color and panel profile.  The hope was
  that the concerns *** and **** ******** had would be remediated by red-doing
  the home.  
  Siding was ordered, manufactured, and we received the
  materials in mid September.  (special
  order siding is 12 weeks to order)
  Campo re-sided the home on September 28th, 2022
  with zero out of pocket costs billed to the ********.   As with any project there where a couple of
  punch list items, and we completed the reside November 14th 2022.
  4-16-2023 ********* e-mailed again with some small ripples in
  the siding panels.
  5-11-2023 our crew went back out to tear down and work on these
  perceived problem areas.    However, this
  still was not good enough and was met with hostility from the customer. 
  6-10-2023 **** ****** e-mailed again with more complaints
  about more areas and told us she was filling a complaint with the BBB.
  Attached to our response are sample photos of oil canning
  issues that we have most recently received. 
  As you can tell these are what I would consider to be common with vinyl
  siding installations.  Infact I also
  attached a photo of my neighbor’s home with the same condition occurring whether
  sun hits the home in a certain way. 
  ******’s original home had aluminum siding on it.  Aluminum siding is rigid and does not expand
  and contract the way vinyl siding does. 
  At this point I feel as if Campo has gone above and beyond
  our contractual obligations trying to make the ******** happy, but that just
  has not been able to happen. I believe that if any additional work is done it will
  not be appreciated and will just be met with more and more e-mails, calls, and
  other issues.   
  I am willing to attempt to fix the corner post and one more
  panel of siding, however I would ask a release be signed releasing us of any
  additional obligations pertaining to “Oil Canning” or “Loose Panels”  under our current warranty, and that the
  extent of the ******** complaints be kept between us, and this BBB complaint.  

   

  ***additional photos and release to be attached

  Customer Answer

  Date: 07/03/2023

   I am rejecting this response because:  As the homeowners, ****** and ******** ******** will not sign anything and be done with the complaint.  The fact is we keep calling Campo Roofing and Siding out due to legitimate issues. Each time they have come out has been due to canning or bubbling due to installation problems.  We do have some wavy parts of our siding but their own installers admit to us when they are here that the pieces that we've complained about were installed to tightly which caused the bubbling to appear, or pieces have been cut too short which have caused them to pull apart from the house. 

  As a consumer, it's unethical to ask us to sign something that will remove Campo Roofing from this problem.  This latest issue, especially with the first row of siding on the second floor of the front of the house. This area has been an issue on both the front and back of the house. We are not being picky - we just want it installed correctly.  Our fear is that if not installed correctly water or insects can get behind there and cause damage that could be prevented. Plus it looks terrible! 

  This is why we've asked someone besides the installation crew to come out and make sure the installation has been done correctly! If that had been done we probably would not be in this situation.  Instead we keep going round and round. ***** *********** is only going off the photos we have sent in - he has only been out here when they were trying to place some blame on Kaykan siding. 

  We are really disheartened that Campo  claims the email we sent was hostile.  There was no hostility - we are just frustrated customers who are tired of getting the brush off. And, after reading two prior complaints on the BBB website related to Campo, we fear this is how they operate and they just want us to go away. We signed a contract for a lot of money to have the job done correctly. That is all we are asking for.   

  
  

  
  

  

  Business Response

  Date: 07/21/2023

  As stated in previous response.  We are willing to go out one more time to address the corner post issue and the 2 or 3 spots of oil canned siding provided in the photos.  However prior to going out, we are asking that a specific scope of work be agreed to, and a document signed stating what that scope of work is.    

  Please provide us with detail photos showing location, and issues so we can send the proper crew and materials out.  Only 1 photo per location is needed.  We do not need to see the same area in multiple photos.