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Business Profile

Credit Union

Toledo Urban Federal Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a business account at ********************** and have had no issues until August 2024. I received my income tax to my account, and it was waived as "fraud" by the CEO of the company. I brought in my documentation and my account was back available for me to get money again. After sitting with the CEO of the bank, I was informed that she could help me with grants, etc. for my business. I just needed to return back to the bank to finish paperwork. She then gave me her personal email and told the front staff that whenever I needed to see her, to just send me in. I received a text from someone stating that she had heard my funds were released. This was right after my funds were available, which means my personal account information was given out to that person. I tried to reach out to the CEO in regard to the matter of my account being frozen and was told "you never came and signed those papers for the business". She then told the tellers that she could not speak with me in which I emailed her trying to get an understanding. I received and email from a lawyer not to contact her. This is where I bank, and they will not answer any of my questions. I was also told by the *** they are not allowed to freeze my account based on assumptions. I feel as if I am being retaliated against due to not signing the forms she wanted me to come sign.I received a call from a man stating that he was a "tax treasurer" and he left all my personal information on my voicemail and accused me of fraud. I asked him if this was an assumption in which he stated that it is an assumption and that the CEO reached out to him about my account. The tax treasurer stated that I needed to bring in documentation but I do not know this man and verified with the *** that I do not need to take him anything. They (***) stated that they would never have someone call, they would send me a paper. My money has been frozen for months now and all I want is my account unfrozen. This is illegal.

    Business Response

    Date: 12/03/2024

    Per conversation with Toledo Urban Federal Credit Union, the *** is involved and handling this matter.  Please send any correspondence to the IRS.  

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