Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Volkswagen of Streetsboro has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforVolkswagen of Streetsboro

            New Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            NCAM VW, LLC  in March 2019 acquired the assets but not the liabilities of MR 7 Motors, Inc. which did business as Kia of Volkswagen.  NCAM VW, LLC continues to identify itself as Volkswagen of Streetsboro in the marketplace, as the brand has been established since 2015.  NCAM VW, LLC is using same location and is operating substantially the same business. NCAM VW, LLC informed BBB that even though it did not purchase the liabilities of MR 7 Motors, Inc. it will honor warranty issues that customers of MR 7 Motors, Inc. 
            See all additional business information

            At-a-glance

            Customer Reviews

            1.31/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            32 complaints closed in last 3 years

            16 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/19/2019

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/22/2019
            Years in Business:
            8
            Business Started:
            7/14/2015
            Date of New Ownership:
            3/5/2019
            Business Incorporated:
            12/21/2018
            Accredited Since:
            7/19/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Related Businesses
            Business Management
            • Mr. Matthew Chirino, Director of Customer Service
            • Ms. Mariah Carter, Legal Assistant
            • Mr. Oleg Kislyansky, Owner
            • Mr. Dain Comella, Paralegal
            Contact Information

            Principal

            • Mr. Matthew Chirino, Director of Customer Service
            • Ms. Mariah Carter, Legal Assistant
            • Mr. Dain Comella, Paralegal

            Customer Contact

            • Ms. Mariah Carter, Legal Assistant
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            To Whom It May Concern, I am compelled to file this complaint against Volkswagen of Streetsboro due to significant misrepresentations at the point of sale and concerning issues with an extended warranty for my 2019 Volkswagen Golf R purchased on January 19, 2023. Vehicle Condition Misrepresentation Despite the long 4-hour journey made based on their assurance and upon purchasing the vehicle, assured by the staff that it was in "mint condition," I discovered a damaged driver's side air vent only after driving 100 miles home. In calling the sales rep on my return drive, I was told that the general manager, *****, through sales representative ******** *****, refused any form of rectification. This not only resulted in a breach of trust but also additional expenses on my part to resolve the issue independently. Extended Warranty Miscommunication The Platinum extended warranty, sold to me for $2,270 by Finance Manager ********* *******, with the understanding it provided an additional 48 months/85,000 miles coverage, was later contested by the dealership as efforts to utilize this warranty revealed it was not recognized in the VW system. This led to a perplexing situation where I was shown a dubious document suggesting a coverage period redundant to the manufacturer's warranty (6 months left at time of purchase), rather than an extended warranty, which I clearly thought I had purchased. This document, an image in a PDF rather than the original, alongside learning of the subsequent dismissal of finance manager Ms. ******* a few weeks after my purchase, raises serious ethical questions and concerns. Resolution Sought: 1. Preferably, honor the originally understood terms of the 4 years/85,000 miles extended warranty. 2. Alternatively, issue a full refund of the $2,270 warranty cost due to the misrepresented terms. Given the gravity of this situation and the time already elapsed, I urge Volkswagen of Streetsboro to address this matter expediently and justly.
            Read More

            Customer Reviews

            13 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Deeanna B

            02/12/2024

            Awful service, and worse knowledge of what they are doing. We went there to see a used car the last week of Dec. we were able to look at it but could not test drive it because a light was on the dash, so we told them we wanted the car contingent on a test drive, they said no problem they would do the repair and call was when it was done and in the meantime the car would be removed from the website well it was not removed not even from their own website. It took them over a week for the repair, I called them back and finally they said the car was repaired but to wait until tomorrow so they could test drive it and make sure all was good and so they could detail it, ( which they did not do before placing it for sale). We test drove the car and had to bring it back immediately because there was a problem with the brakes ( so much for test driving it after repairs). They did replace the rotors and we brought the car home that night. Then the next day during the day light my husband had to detail the car because they did not. so many other things including now we have been waiting 40 days for tags and still do not have them.

            Local BBB

            BBB of Akron

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.