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Business Profile

Pizza

Marcos Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcos in Sandusky refused to honor a gift voucher with any other offer saying it against policy it says no where on anything that it can not be combined

    Business Response

    Date: 09/27/2024

    Hello

    Mr. ****** placed an order online. He used and applied the 2 available coupons to discount his order. First coupon was for the Large 2-topping and cheezybread for &16.99 and the second coupon was for a Large Fiery Sausage and Peppers for $10.99. That was all that he ordered and since all 3 items were already discounted, the *** system does not allow stacking additional coupons on top of already couponed items. For his voucher that he wanted to use, he would need to have added another item at regular menu price, then the system would accept the additional coupon. Since he was unable to do this online, he attempted to use in store to stack voucher on discounted items. Again the *** system will not allow that. This was all explained to him that his entire order was already covered under his coupons he selected and if he wanted to use the voucher, his options were to add an additional item, or remove an existing coupon applied and use voucher instead. 

     

    Customer Answer

    Date: 09/27/2024

     
    Complaint: 22199420

    I am rejecting this response because:

    this was not explained to me they would not allow me to add anything this was a gift voucher it does not say not good with any other offers this is false advertisement and a bait and switch 

    Sincerely,

    ****** ******

Marcos Pizza is NOT a BBB Accredited Business.

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