Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired with PC Events in October 2023 to assist with catering for an event in October 2024. After a few email exchanges to settle on services, an invoice was given to me in November 2023 and a $1,000 deposit was made in November 2023 leaving a remaining quoted balance of $740.50.

  In January of 2024, PC Events contacted me stating my second payment of $509 would be charged to my card, however nothing on my invoices, emails or payment policies indicated I owed a second payment so I informed them that I did not owe any money.

  Following that, I was told I had a $650 balance due until the event is finalized 3 weeks prior to my event. Again, I had nothing in writing anywhere indicating that and with only $740.50 quoted to be my final payment, it didn't make sense to pay $650 10 months before the event without a final headcount. When I questioned this and stated I was never informed of additional payments, I received no response from either contact at the company.

  8.5 months passed without any communication about my balance or being confirmed for my event.

  Today, September 9, 2024, after an exchange with the business, my contract has been cancelled just 32 days before my event leaving me with no catering and out a $1,000 deposit until the company processes a full refund - which could take days to weeks to receive meaning I can't put it towards booking another vendor. Unfortunately, after discussing this situation, I've learned that numerous other brides have experienced the same issue with this company recently.

   

  Customer Answer

  Date: 09/10/2024

  The company is indicating that they cannot issue a refund until the BBB case is closed.

  Customer Answer

  Date: 09/10/2024

  Company continues to try to pressure me to cancel my complaint to avoid negative impact from BBB. 

  Business Response

  Date: 09/11/2024

  
  Thank you for reaching out to us regarding your cancellation.    Per your contract, all deposits and payments are non-refundable.   We offered you the opportunity to receive a refund out of good faith if you had signed our release form indicating you would not contact any 3rd party establishments to try and recover your nonrefundable deposit.   You chose to reach out to a 3rd party for resolution and also stated in your email you reached out to one other form of a 3rd party which then voids any potential refunds that would have been offered had you not contacted and filed two complaints.   It is our understanding that the complaints cannot be reversed so we will not be offering a refund due to you not signing off on our refund agreement form.  We received your cancellation request and reviewed your signed contract that states deposits are non-refundable.    Thank you

  Please see attached email chain.

  Customer Answer

  Date: 09/11/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22262290
  
  I am rejecting this response because: 
  

  Per my emails, I am not cancelling the contract. The company is the party that initiated the contract cancellation and they also stated that they would provide a refund document and the refund per their emails which was never sent. Additionally, it was not until AFTER I had filed the complaint that they indicated the only way I could get my refund is if I agree to not contact a 3rd party. Had they provided that document the date they said they would, I would have reviewed it and known that was a stipulation for receiving my refund. Per the company accreditation with BBB, and Consumer Protection Rights of the Ohio Revised Code, they are not allowed to tell me I cannot file a complaint and they are therefore in violation of their accreditation by doing so, especially after the complaint was already filed.

  In my original email, I clearly stated that if the company was in breach of contract by removing me from their schedule when I did not submit a payment in January (again, a payment that I had no written agreement to pay for 2 different amounts that were irrelevant to my total cost), then I expected a full refund due to that breach of contract. If I was still on their schedule, I asked that they provide information regarding final payment and due date due to discrepancies on my documents (invoice and contract). The company responded stating they would issue a refund and I responded that I did not need that UNLESS they had breached the contract by removing me from their schedule and not fulfilling their obligations. These messages show that I made multiple attempts to resume the contract, simply asking for clarity of and total final cost due to Inflated Food Cost (which the contract leaves open-ended so the company can charge whatever price they want in the end [asking over 50% price inflation for my event]) and due date since one document indicated 3 weeks prior to the event and the other document indicated 10 days prior to event (again, both documents provided for this complaint).

  I was willing to continue our contract but the company indicated that they would cancel it and issue a refund on Monday 9/9/2024 and they would send me the refund document later that day. When I did not receive that document, I initiated the complaint with BBB to protect my rights as a consumer. After that, I reached out to the company, on Tuesday 9/10/2024, to notify them that due to their lack of upholding their agreement of sending the document and initiating the refund, I would get a 3rd party involved at which point the company then stated they would no longer issue the refund because their refund document is a release form to ensure consumers don't contact a 3rd party.

  Overall, this situation could have been avoided had the company honored their contract, offered a reasonable IFC (rather than a 54% increase making my total per person go from $17.50 to $27) and simply communicated regarding the payment miscommunication in January and the final payment due date. Unfortunately, the company agreed to issue the refund twice in writing before indicating a 3rd party was not to be involved and that request can be considered a form of commercial bribery which is a felony in the State of ****.
  

  The contract stating that the deposit is "non refundable" is irrelevant when one party does not uphold the terms of the contract and in this case, the company has initiated a cancellation and offered the refund multiple times and is now attempting to renege that in an attempt to avoid having a complaint against them that will be on their record "for 3 years" (per their email). *******, offering a payoff, and expecting consumer to sign an NDA for their breach of contract is illegal and I will not be accepting their response implying that I cancelled the contract and they have done nothing wrong when the email exchange clearly shows my attempt to rectify the miscommunication, get a final cost and understand why they wanted to increase the invoice 54% from the original quote.

  Regards,
  
  *********************************

  Customer Answer

  Date: 10/01/2024

  Description:

  
  I inquired with PC Events in October 2023 to assist with catering for an event in October 2024. After a few email exchanges to settle on services, an invoice was given to me in November 2023 and a $1,000 deposit was made in November 2023 leaving a remaining quoted balance of $740.50. In January of 2024, PC Events contacted me stating my second payment of $509 would be charged to my card, however nothing on my invoices, emails or payment policies indicated I owed a second payment so I informed them that I did not owe any money. Following that, I was told I had a $650 balance due until the event is finalized 3 weeks prior to my event.

  Again, I had nothing in writing anywhere indicating that and with only $740.50 quoted to be my final payment, it didn't make sense to pay $650 10 months before the event without a final headcount. When I questioned this and stated I was never informed of additional payments, I received no response from either contact at the company. 8.5 months passed without any communication about my balance or being confirmed for my event. Today, September 9, 2024, after an exchange with the business, my contract has been cancelled just 32 days before my event leaving me with no catering and out a $1,000 deposit until the company processes a full refund - which could take days to weeks to receive meaning I can't put it towards booking another vendor.

  Unfortunately, after discussing this situation, I've learned that numerous other brides have experienced the same issue with this company recently & I now believe they are in a financial spiral which is why they pressed me about additional payments. I'm concerned I may not get my refund. They also told me that my final payment would nearly double due to food cost inflation - making my $17.50/person order jump up to $27/person. Overall, the company has been difficult to communicate with, they are price gouging & leaving me with nothing with 30 days until my event.
  

  Satisfactory Solution:
  

  I am in need of a full refund plus additional compensation for leaving me with no catering with just 32 days until my event. This is my wedding day and with a year of advanced notice when booking my caterer, I did not expect to be without food for my reception with 30 days to find a replacement.
  

  Complaint No. 1064085

  Customer Answer

  Date: 02/10/2025

  Thanks for reaching out. No, I did not receive any resolution. The company has been ignoring all of my emails to try to find a resolution. They said they would discuss it on the phone and I said I wanted to discuss it through email so it would be in writing. I have heard from numerous other brides that they went through a similar situation and the company will try to avoid complaints by having brides sign an NDA that prevents them from discussing what the company is doing. Since I asked for it to be in writing, they have ignore all of my follow-up. I also filed a complaint with the Attorney General, but they said they forwarded it to BBB.
  
  Thanks, 
  ****** R. **********
  

  
  

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of communication Cancelled 6 days before the wedding. Promised refund within 30 days of wedding date My mom tried to contact them multiple times to get a follow up on the reimbursement check that we did not receive and now they are completely ignoring us. They have scammed us. Giving us NO service for our $5,697. Six days before my wedding, ***** (PC Events) cancelled on us over email, stating that me and my mom were “red flags” because of late payments. We have proof via email that we asked in advance to make a payment late once because of a bank check we were waiting on. This was agreed on by phone with ***** and responded to on July 12th by *****. The contract states that late payments past 30 days will accrue an interest charge, not a reason for cancellation. Her other reason for canceling on us was because she was “never going to make us happy” which was a false statement. We were clearly displeased because of their terrible customer service. Once they received our first deposit, they were rude every time we tried to contact them. She would only respond with “will we be using the same card for your payment?” We had to ask many many times over email and phone calls to have a tasting which ended up taking months. Once we finally got our take home taste tasting, it was not what their menu had portrayed. We complained and asked for them to make it right since we were already invested. She was sarcastic to us stating that we didn’t have culinary experience so how dare we, when in fact we have tongues and taste buds, and as the clients we just wanted to taste what we ordered from the menu. ***** told us we would be refunded-that they would send us a reimbursement check minus the non refundable deposit fee. After reviewing the contract, the non refundable deposit fee is word for word “to secure the date of the function” which was never secured by them because they cancelled on us last minute. It’s also stated in the contract that if there’s a cancelation, it needs to be agreed with by both parties. My mom begged them to not cancel and they responded with threatening attorney action (via a letter which never came). This tells me their actions were intentional. They never planned on catering my wedding, they lacked communication on purpose, and waited until the last minute to demand we pay the last bill that was due the same day. We were trying to contact them to get a breakdown as to why they raised the bill and were overcharging us what they quoted before our final payment. They added an IFC (inflated food cost) charge, 4% credit card fee, and a 18% standard service fee. There was a credit they owed us for not using their linens which was to be deducted from the final bill. The only reason we decided not to use them for the linens was because their lack of communication, unreliability to answer questions, or make arrangements. ***** was only insistent on payments and very rarely answered questions we had. She procrastinated on communicating until the last minute and because we had questions about the final bill 6 days before my wedding, she got mad, and cancelled on us. As a customer, we had every right to ask legitimate questions about why we were being overcharged as well as any detailed questions about the services we were paying for. Additionally, upon review, ***** is very quick to respond to complaints on google and say extremely unprofessional things, but can’t seem to respond to her current clients in a timely manner claiming the office is backed up. After 10 weeks, we have not received any communication back and are being ignored when she owes us $ 5,697. My only regret was not asking my wedding venue about them first before booking. Turns out this caterer was on the “do not return” list for the venue for screwing over previous brides! Along with all the other reviews on the better business bureau and google, this is an obvious tactic ***** uses to take money from people and never plans to cater their weddings. It is evident she should not be in this business because her lack of care about weddings or people in general.

  Business Response

  Date: 02/05/2024

  Business reply is as follows:

  Breach of contract was made by client by failing to make payments at required times.  Client was harassing employees, as well as chef, requesting 3 tastings for the event.  Business decided not to continue with the event based on the event not being finalized, another breach of contract, as well as continued abuse by client.  Client disputed three different transactions: $1000, $1000, and $174, which was returned to the client, per business's bank.  Business did not dispute the return of funds, allowing them to be returned.  Business also offered to return $500 deposit and $1392 of payment made, with the client's signature of a release and last interaction with the business was an email on January 17th telling the business they will see him in court.  

  Customer Answer

  Date: 02/11/2024

  The payments were made on time, with the exception of one that was approved by your company in advance. Requesting a taste tasting from a catering company is not harassment. We tried to finalize the event multiple times with no communication back which is not considered abuse. And the disputed charges were due to no services rendered for payment. Your offer was not acceptable as we gave you multiple opportunities for this to be resolved before it got to this point and have found similar reviews you have done this to others. We have sufficient evidence to prove all our claims. 
  

  Customer Answer

  Date: 02/21/2024

  Please see attached promised emails of refund to start with assisted research and complaint. We have many emails and the contracts, etc. we were never refunded and we were completely ghosted after they canceled on us after we have sent multiple emails asking for a follow up on when we would receive a refund.
  
  And the accusations she made on us for her reason for canceling were also false by the way.
  
  Regardless of many many complaints we could make about the business, I just want my mom to get her money back. Including the “non-refundable deposit” as the contract states it was to SECURE THE WEDDING DATE, which when they canceled on us that wasn’t securing the wedding date. They never intended on showing up to our wedding.
  
  Please also see attached contract.
  
  Please let me know anything else I can help cooperate with.
  
  Thank you,
  
  ***** ********
  ###-###-####

• Initial Complaint

  Date:11/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We feel PC Events owes us $4,464.

  The price for them to cater our daughter’s 10/29 wedding should have been no more than $11,377. They charged our credit card four payments totaling $15,841.88.

  We entered an agreement on 9/6 to cater for 150 guests for $9,194.88.

  PC Event’s originally quoted $16,081, however we told him that was significantly beyond our budget and we would find someone else. As soon as we told him we would find someone else, he assured us they could cater our event under our budget of $9,000. Since we felt the revised quote of $9,194.88 was close to our budget of $9,000 we agreed to it.

  We later requested about $737 of additional appetizers, and $840 of additional table linens, however we also decreased our final guest count from 150 to 130.

  On 10/23 they sent us a revised invoice in the total amount of $13,033.82 with the correct number of guests, however the sum of the items was only $11,807.56 - so they were planning to overcharge us by $1,226.

  On 10/24 we replied and identified their incorrect calculations with their service charge, incorrect 7% sales tax, and incorrect 4.75% credit card fee.

  On 10/27, two days before our daughter’s wedding, they sent us yet another invoice revision this time in the amount of $14,797.80. On it they corrected the previous miscalculations (service charge, sales tax, and credit card fee), however with the revision they then greatly increased the amount to add “new market prices,” other “inflated food costs,” and an increased food delivery fee. When we complained about these unreasonable last minute changes, they said they had discussed such anticipated charges with us; however that is not true.

  They emailed us during the wedding rehearsal on Friday 10/28, to inform us that if we did not agree to their additional fee demands by 5 PM, then they would not cater the event. As we were hours away from the wedding, we were asked “to agree” with their demands under duress.

  Business Response

  Date: 01/14/2023

  Client did book event with our company and at the time they were quoted as he stated in his complaint.    We did discount his bill to a lower number to meet his budget, however client then made over 40 changes on the invoice from the time they started discussing and meeting with venue.   His invoice would have stayed the same however the discounted items we did he wanted to take off certain things that were not to be discounted and was adding in items like set up and tear down fees, deleting beverages with our company except one hour of beverage service we provided and additional appetizers, etc.    He kept changing the invoice and the items that we had to add is what took his invoice higher.   If you review the attached texts you will see where he was aware that in the contract he was to finalize guest count, payment and any changes in the invoice.   We kept reaching out to him to finalize and when he kept making change after change and resulting in more labor the discounts had to be reduced as he was trying to get more out of the invoice with all of the discounts we had offered.  IF the invoice was left alone from the beginning then he would have stayed right at the budget he was trying for.   Changes after the 3 week contracted deadline came into play over and over.   We kept updating all of his changes and told him many times we had to have this finalized 3 weeks before the event date.   For 10 days we had no replies as his response was we were on vacation.   Less than 10 days before the wedding he kept making changes and adding to his invoice.   Per contract it states that we will charge the card on file when the client makes add ons.   We did this and sent him receipts with the update invoice.   The week of the event we kept telling him he was in breach of contract that we needed the final invoice signed off.   He kept asking for more changes and at this point the small amount of discounts had been taken away as his add ons were not items we could discount.  We explained this too him and then he started not replying and then as we got closer to the date of the event we kept telling him we need this invoice signed off on.   On the night before the even he finally stated he would sign off on the final invoice which is what he was charged for.  Not one time did we ever state we wouldn't do the event if he didn't sign off on the final invoice.   See attached text messages about asking to please sign off.   Finally the night before he did sign off.   We provided the items on the signed off invoice on the day of the event.  Mr ***** was very aware of the final invoice and waited till after he received all of the services to file a complaint.  My attorney reviewed the documents, texts, emails and stated he has breached the signed contract 8 times.  We feel we do not owe Mr ***** any refunds.   We would be happy to cater a free event for him and his family with a value of $2,500.00 as a friendly offer in the future for his issues he is claiming but that we dont feel any refunds will be given.  Thank you

  Customer Answer

  Date: 01/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18467861
  
  We cannot accept PC Event’s response and feel we are still owed a refund.    We did again review the actual services provided and have included the attached documentation indicating an estimated total of $12,202.67 for the services they provided.   Since we have already paid $15,841.88 that indicates we should receive a refund of $3,369.21.
  Attached is a complete list of both all the email messages and another attachment with all the texts which actually took place between us.   Also attached is a summary of the invoice changes made by date, which shows the invoice errors we identified and which we requested they correct.  We feel this correspondence and the summary invoice comparisons show that our explanation is accurate and our request valid.    We would also be willing to contact Verizon to obtain a record of the late night phone calls PC Events made requesting additional payments for items to which we had indicated we did not agree.   In spite of our written requests not to charge our card for the disputed items, they repeatedly charged our card regardless.
  We did make changes to the appetizers, however did so before the OCT 8 deadline that PC Events requested.   We also provided the final head count of 130 guests on OCT 20, as soon as we had the accurate number, and PC Events seemed to be OK with that.   It is the extensive last minute price escalations that we have noted PC Events made after OCT 20 to which we are taking exception.   We asked PC Events if having a planning meeting together with the venue on OCT 10 was a concern since it was after their OCT 8 deadline for changes, and they did not indicate that was a problem.   As noted in the attached emails we needed to change the linen sizes after the venue helped us clarify what we would actually need.   We feel a primary reason we had to make the linen changes was because PC Events did not participate in the OCT 10 planning meeting which the venue’s Event Coordinator requested.   On October 4 the venue’s Event Coordinator informed PC Events that PC Events was to create the floor plan of the cocktail hour and reception, which was needed to establish the linen requirements.   The venue’s Event Coordinator informed us that the caterer normally does this in order to clarify the linen requirements.   The venue’s Event Coordinator invited PC Events to a Zoom meeting to allow them to participate virtually in the OCT 10 planning meeting, if they could not send anyone in person; however PC Events chose not to participate.  
  If either the Bureau or PC Events determines our refund request is inaccurate or unreasonable, we would appreciate the opportunity for an arbitrator to review all the facts and help settle the dispute.
  
  Regards,
  
  *** *** ***** *****

  Business Response

  Date: 03/10/2023

   

  They breached contract 11 times and also had family relative attorney threaten our staff at the event.  If they proceed with legal we will countersue back and my attorney will call him relative attorney as a witness in this.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business over charged me $1,535. They acknowledge the over change and said they would credit my account. After saying they were switching banks, they said they would bring me a check. I took the check and it bounced with I attempted to cash the check.

  Business Response

  Date: 07/26/2022

  I have been in the hospital the past week and of and on the past 3 months due to complications from back surgery and UTI and almost passing from Sepsis.   A new checking account was opened while i was in the hospital and all of our deposit checks we received were put on a week hold since it was a new account and the fact that we had so many deposits on the new account.   The check was returned and i emailed my clients and told them how sorry we are and that i am being released fromt he hospital tomorrow Wednesday and that i would personally get a cashiers check and drop off and if im not capable of doing this due to my medical condition i would have my wife or someone take it to them tomorrow.    I feel bad for what has happened and i understand my clients frustration.   Even after i told them i was in the hospital yesterday and getting released tomorrow and will take care of the refund they still went online and posted negative reviews and contacted the BBB.  I almost passed twice recently and my staff ( mainly family ) has been at my side through all of my issues.  I will take care of the refund tomorrow as promised.   My family will drive me over if needed to drop off.  

  Customer Answer

  Date: 08/09/2022

  I consider this issue resolved.  Thank you for the follow up.  The business fixed the matter after much repeated attempts and multiple weeks. ****