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Business Profile

Self Laundry Service

Wavemax Laundry Maple Heights

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This laundromat has “tap to pay” advertised on their site. Tap to pay means you can use your phone with no other purchases or software needed. When you get to the laundromat you have to either purchase their laundry cards for $1 or download an app. I was honestly ******. I only went to the laundromat because I lost the laundry card for my current apartment building so seeing tap to pay was a relief. I did not want to purchase another card and I did not want to download an app. Everyone has an app. Please stop! They need to be clearer with their advertisement. It’s not tap to pay. They need to explain this on the site. Buy a card or download an app to tap. I feel lied to and inconvenienced.

Wavemax Laundry Maple Heights is NOT a BBB Accredited Business.

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