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Business Profile

Construction

TJVT Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed contract in February of 2022 for basement/bar and decking out back. Also they were supposed to do stuff up stairs that never happened. We were told that everything would be done by late summer/fall. Well here it is now September 2023 and it is still not done. They have not been to work on our house in a year. They have stopped responding to any text messages. We have paid them almost $34,000 and thank goodness it came directly out of bank account so we know they received the money. We have asked for money back or the material we bought and NOTHING. I will definitely be contacting the proper people. They have no problem taking your money and not finishing the job. They owe us around $9,000.

  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid TVJT Properties $14, 022 in May and June 2022 to complete an exterior project to stop a leak in our home. This project was to replace the roof, the gutters, and any siding on upper levels around the dormers. The first payment in May was over $9,000. This paid for the first round of repairs consisting of the roof and gutters. The second payment was supposed to cover the new replacement siding. ****** pushed us to make the 2nd payment early so he would have money for the siding. As stated in the review, the sample siding was too dark. ****** told us to look around to get ideas and let him know what we wanted. We looked for a week and shared our ideas. ****** was ready to order what we wanted. This put the project back two weeks. That was the last time ****** worked on our home. That was was before July 4, 2022 leaving our exterior and roof exposed summer, fall, winter, spring, and now a second summer. We have been blessed to avoid additional damage that we know of. As stated in the attached letters, we have attempted to resolve this conflict in various ways: a set date to restart work or a partial refund for materials not purchased were encouraged once winter arrived. ****** argued that we were the problem due to our siding change. He then stated there was a family emergency. When ****** continued to ignore our requests, we spoke to a civil lawyer and three roofers seeking guidance on how to protect our home and avoid losing thousands of dollars. We were advised to send registered letters to all business owners. ****** and his mother own TVJT Properties. ****** no longer lives locally and his mom denied the business exists. Our ideal resolution would be a refund of at least the second payment for the siding ($4,674). Knowing that is not likely to happen, we at least want the facts about this business shared so more people do not have this same situation. Basically, this was theft: they took our money and did not provide the contracted goods or services.

TJVT Properties is NOT a BBB Accredited Business.

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