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  5. 1800CPAP.com

Business Profile

Business Profile

1800CPAP.com

Medical Equipment

Business Profile

1800CPAP.com

2908 W Us 22 And 3

Maineville, OH 45039-9268

http://www.1800cpap.com

(800) 274-1366

Contact Information

2908 W Us 22 And 3

Maineville, OH 45039-9268

http://www.1800cpap.com

(800) 274-1366

BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 2/26/2018

Years in Business: 13

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1/5

Average of 2 Customer Reviews

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Start a Review

Customer Complaints

9 complaints closed in last 3 years

2 complaints closed in last 12 months

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File a Complaint

BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 2/26/2018

Years in Business: 13

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Overview

1800CPAP.com in Maineville, OH is a Direct-to-Consumer CPAP store that offers CPAP machines, CPAP masks, and CPAP supplies.

Business Details

Location of This Business
2908 W Us 22 And 3, Maineville, OH 45039-9268

BBB File Opened:8/8/2012
Years in Business:13
Business Started:7/5/2007
Business Incorporated:7/5/2007
Accredited Since:2/26/2018
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Ohio Sleep Awareness, LLC
Business Management
  • Mr. Mark Hixson, Owner
  • Mr. Jason Smith
Contact Information

    Principal

  • Mr. Mark Hixson, Owner
  • Mr. Jason Smith
Additional Contact Information

Fax Numbers

  • (888) 290-6188
    Primary Fax
Read More Business Details

Customer Complaints

9 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user

10/05/2020

1800cpap.com charged $99.00 for a warranty for a product that was never shipped. See attached emails requesting a refund that were ignored. Please also note that all of the required details for disputing a charge are included below. Vendor, date, time, amount, order number, item ordered, problem with the order, attempts to contact vendor, etc. MAR23 1800CPAP.COMHealthcare***** M. ...7291$99.00 *********6, OH 45039 Purchased: Sat, Mar 21, 2020 Posted: Mon, Mar 23, 2020 Purchased By: ***** **** Appears on statement as: 1800CPAP.COM *********6 OH 45039 USA Report a problem 1800CPAP.COM 2908 W US 22-3 Mainveille, OH 45039 U.S. - ###-###-#### Int'l - * ***** ******** ******************** From: Shopper <*********************> Sent: Thursday, May 7, 2020 4:29 PM To: '********************' <********************> Subject: RE: Your order ******** has been placed Please cancel my order and refund the charge for the warranty thank you. From: ******************** <****************************> Sent: Saturday, March 21, 2020 2:42 PM To: ******************** Subject: Your order ******** has been placed Mar 21, 2020 Your order has been placed ?? We'll contact you right away if more information is required before your order can ship. View order status or check guest order status here SUMMARY: Order #: ******** Order Date: Mar 21, 2020 Order Total: $998.00 SHIPPING ADDRESS: ******* AXXXXX XXX XXXX XXXX*** ************ ** ***** United States Please review your items below for accuracy (model, size, etc.). In most cases we can only accept returns for unopened product packages. Warranty Upgrade for Certified Refurbished Machines Quantity:1 1 each:$99.00 $99.00 37211-PO AirCurve™ 10 VAuto with HumidAir™ by ResMed - Refurbished Quantity:1 1 each:$899.00 $899.00 Subtotal: $998.00 Free US Shipping (3-10 Business Days): FREE Order Total: $998.00 If you think you may have ordered the wrong items please contact us right away at ******************** or at ###-###-####. Our staff is very knowledgable and will help you get what you need. Important Information Prescription Policy Note: If we already have your prescription on file we will ship your order without any further documentation from you. All CPAP Machines, Humidifiers and Complete CPAP Masks require a prescription for U.S. orders only. Itemized mask kits do NOT require a prescription. If you ordered an item that requires prescription we can't ship your order until we receive your prescription. Don't worry though, our Rx Team will reach out to you shortly after your order is placed to get you taken care of. How do I send you my prescription? You can send us a pdf or picture of your prescription via email or fax. Email *************** Fax ###-###-#### What if I don't have a prescription? For CPAP Machine orders No problem! If you don't have a prescription our Rx team will work hard to get a copy from your doctor. If you've never had a sleep study our on-staff doctor can provide you with an easy home option to obtain one. For CPAP Mask orders If your order requires a prescription for a CPAP Mask, we can simply itemize your mask and send your order out without a prescription. This simply means separating some of the parts and putting them in separate packages. Order Cancellation If you need to cancel your order please contact our customer service department immediately at ******************** or by telephone at ###-###-####. Please note an order cannot be cancelled once it has shipped.…Read More
Read 8 More Complaints

Customer Reviews

2 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review
anonymous user

Amy W

(1 star)

11/08/2019

ZERO STARS! Their product descriptions are confusing. When I accidentally ordered the wrong product they would not let me return it because the package was open. They only way to know that it was the wrong item was to open the package. DO NOT BUY FROM THEM!!!
AW
1800CPAP.com Response

11/11/2019

I'm sorry you experienced a problem. The product that you bought comes in 4 sizes and we believe the sizes are clearly marked. **************************************************************************************************************************Yes We can't accept returns on open equipment that is why it is important to check what size you need. We also have printable sizing guides on this product that you ordered so you can check and make sure it's the right size. I'm truly sorry the mask didn't fit but you won't find anyone that accepts returns on opened medical equipment. This would put us in violation of our medical license.
Read 1 More Customer Review

Business Details

Location of This Business
2908 W Us 22 And 3, Maineville, OH 45039-9268

BBB File Opened:8/8/2012
Years in Business:13
Business Started:7/5/2007
Business Incorporated:7/5/2007
Accredited Since:2/26/2018
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Ohio Sleep Awareness, LLC
Business Management
  • Mr. Mark Hixson, Owner
  • Mr. Jason Smith
Contact Information

    Principal

  • Mr. Mark Hixson, Owner
  • Mr. Jason Smith
Additional Contact Information

Fax Numbers

  • (888) 290-6188
    Primary Fax
Read More Business Details

Business Categories

Medical Equipment

Local BBB

BBB Cincinnati

More Info on Local BBB

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.