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1800CPAP.com

Medical Equipment
1800CPAP.com in Maineville, OH is a Direct-to-Consumer CPAP store that offers CPAP machines, CPAP masks, and CPAP supplies.
Accreditation
BBB accredited business

Accredited Since: 2/26/2018

Years in Business: 13

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 2 Customer Reviews

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Overview

1800CPAP.com in Maineville, OH is a Direct-to-Consumer CPAP store that offers CPAP machines, CPAP masks, and CPAP supplies.

Business Details

Location of This Business
2908 W Us 22 And 3, Maineville, OH 45039-9268

BBB File Opened:8/8/2012
Years in Business:13
Business Started:7/5/2007
Business Incorporated:7/5/2007
Accredited Since:2/26/2018
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Ohio Sleep Awareness, LLC
Business Management
  • Mr. Mark Hixson, Owner
  • Ms. Stephanie Dickerson, Office Manager
Contact Information

    Principal

  • Mr. Mark Hixson, Owner

    Customer Contact

  • Ms. Stephanie Dickerson, Office Manager
Additional Contact Information

Fax Numbers

  • (888) 290-6188
    Primary Fax

Email Addresses

  • Primary

Customer Complaints

10 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
I ordered a Nasal Pillow replacement cushion/Rio II in error and want to return it for the right type or a refund. 1800CPAP will only say its the consumer's fault and offer 10% off another purchase. I do not want to make another purchase.
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Customer Reviews

2 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Amy W

11/08/2019

ZERO STARS! Their product descriptions are confusing. When I accidentally ordered the wrong product they would not let me return it because the package was open. They only way to know that it was the wrong item was to open the package. DO NOT BUY FROM THEM!!!
anonymous user
1800CPAP.com Response

11/11/2019

I'm sorry you experienced a problem. The product that you bought comes in 4 sizes and we believe the sizes are clearly marked. **************************************************************************************************************************Yes We can't accept returns on open equipment that is why it is important to check what size you need. We also have printable sizing guides on this product that you ordered so you can check and make sure it's the right size. I'm truly sorry the mask didn't fit but you won't find anyone that accepts returns on opened medical equipment. This would put us in violation of our medical license.

Business Details

Location of This Business
2908 W Us 22 And 3, Maineville, OH 45039-9268

BBB File Opened:8/8/2012
Years in Business:13
Business Started:7/5/2007
Business Incorporated:7/5/2007
Accredited Since:2/26/2018
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Ohio Sleep Awareness, LLC
Business Management
  • Mr. Mark Hixson, Owner
  • Ms. Stephanie Dickerson, Office Manager
Contact Information

    Principal

  • Mr. Mark Hixson, Owner

    Customer Contact

  • Ms. Stephanie Dickerson, Office Manager
Additional Contact Information

Fax Numbers

  • (888) 290-6188
    Primary Fax

Email Addresses

  • Primary

Business Categories

Local BBB

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.