Business ProfileforFirst Federal Lakewood

We have an offer accepted on our new house Sunday 7/9 I work back with ***** ******* on Monday 7/10. Explain that my rate lock with Third Federal expires at 4pm Monday 7/10 and I need to make a decision. 3. ***** states that he will work with his management to try to obtain a better rate for me the morning of Monday 7/10. 4. ***** texts me at 2:53pm Monday 7/10 saying that he can get the rate to 7.0% with no points and no appraisal (reference attached image). 5. On Monday 7/10, I asked ***** about if an escrow will be needed and called *****. Over the phone call, I explained that I would like to lock the 7.0% rate and will forgo my rate with Third Federal which expires at 4pm Monday 7/10. 6. I called my realtor and had my realtor send the purchase agreement to ***** Monday 7/10 at 3:30pm. 7. At 5:30pm on Monday 7/10 I asked ***** what my APR is and if he has heard back on if I need to do the escrow (the 7.0% rate was considered locked but we were figuring out if I need to do an escrow). 8. I text ***** Tuesday 7/11 at 10:42 AM asking for an update on the escrow. ***** ******* states that he has bad news and will call me. 9. ***** calls me and states that he entered my information in the wrong system yesterday and that he cannot honor 7.0% anymore. I ask to speak to his manager, and he says that he will text me his manager's email. I never received his manager's email. 10. I called the main office of First Federal and asked for *****'s boss name. I am informed that it is ******* ****** and they transfer me to *******. I leave a voicemail stating my concerns. 11. ******* ****** calls me back at 12:43pm on Tuesday 7/11 asking me to summarize what happened. I summarize the events and ******* ****** states that ***** ******* never brought up coming down to 7.0% the day before and that offer was never on the table. ******* ****** asks me to send proof of communication between ***** ******* and myself and he will get back with me on the best rate that can be offered.