Complaints

This profile includes complaints for Andrews Motors Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Andrews Motors Inc

  1662 East 361st Street, Unit 9 Eastlake, OH 44095

• 

  Andrews Motors Inc

  1662 E. 361st Street Lakeline, OH 44095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this vehicle 3/28/24 with me my 4 kids and my grandmom we looked at a few cars they said on the phone they had reliable 3 row vehicles I explained I have 4 minor children and need more room I came seen this 2007 Ford Freestyle for 2995 came out to 3500$ total we paid cash my sick grandma even came out to help me buy this truck for me and my kids so I can get them to school and go to work I had this car on day 2 the muffler rusted off fell on the ground I called and told them no answer had to pay 150$ to get that fixed no more then a week later 6 days I was driving getting groceries then boom both the lower controls in the rear fell down both tires pushed out like a butterfly and I was just about to turn on the freeway to pick my kids up had to pay for a tow and buy parts two control arms and find somebody who could fix it because my whole bottom frame was rusted off and he said I should get rid of this car immediately then charged 700$ to weld these rusted frames to the top of the car to get the 300$ control arms I paid for as well to even stick there’s holes all underneath and they knew that whole frame was rusted so I called even came up there they even told me to email photos and they would see about giving me some of my money back I had to borrow money to even pay for it to get fixed and now when I call they don’t answer when I went up there the man was very rude like he was gonna call the cops I know it’s because I’m BLACK and they never called me and they have me blocked and they lied and said they would pay some of my money back and they still haven’t reached out it’s sad to even play people like this especially moms working hard got me and my kids riding in this dangerous car I’m very upset and I will never go here again and I just want to warn everybody there service is terrible and they are liars !!

  Business Response

  Date: 05/09/2024

  Response taken over phone by BBB staff MN

  Business advised the sell all their cars for under $3000, the customers can take the car to have it looked at before purchase, but all cars are sold as-is and the customer has signed the as-is paperwork at purchase.

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Andrew Motors on March 11th 2024. Before purchasing the car I realized the check engine light was on Andrew motors put it on diagnostic and said it was the crankshaft sensor and it would be about 200. to fix after calling a mechanic to confirm the cost of repairs I purchased the car. I took it to my mechanic on Wednesday the 13th of March and was told the codes read timing belt not crankshaft sensor which cost 1500. At the least to be fixed I took the car back and was told that the original owner wasn't available I didn't by the car from someone else I bought it from Andrew Motors then was told all sales were final lol nothing was funny for him to make a joke about me getting screwed over he knew this was my first car im 20 yrs old and he didn't care

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck 2006 gmc envoy they did not disclose the frame was damaged so I ask for trade or exchange and they won’t accept it but I now have my family in danger driving and I don’t even have the title to the car and they did not inspect the car before advertising it and I have proof from Firestone that it is completely unsafe to drive . The company is ignoring our calls and saying to not come up there because it’s not they problem no more.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont buy any cars here. I bought a 2004 *********** from them. I understand it was a 2k car that I thought was a good deal. Turns out it was not. Had to replace the transmission almost immediately as it would not shift into 3rd gear so there was 800 dollars. I bought it with a CEL for a crank position sensor. I replaced that sensor on top of every shift solenoid and the cam position sensor. Now Im being told it is most likely the timing chain and the car needs a new motor. All of this within 600 miles. Now I was taking the car to get the safety inspection redone after everything and am shown that there is multiple cracks in the frame that they were trying to hide so now I am out at least 1500 dollars on the car.

  Business Response

  Date: 12/15/2023

  Response taken over the phone by BBB Staff

   

  All the cars are sold as is and he had the opportunity to test drive and also to have his mechanic look it over.  

  Customer Answer

  Date: 12/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *****************************

  I have attached a video of the inspection that I had done to it by ******* ********t. I did do a walkaround and test drove the vehicle in addition of visually inspecting the frame. I noticed no major issue except for a check engine light for the crank position sensor and a hole in the exhaust. I expect to have a few issues in a car that only cost 2k. But when I got it home and started to drive it the next day 3rd gear went out so I had to put a transmission in. Still didnt notice any spots that were concerning. I then take it to the ********* dealership and have them test everything and they found that someone tried to hide the spots that were rusting through and there were a few parts that were not properly attached. It is not an issue of mechanical problems, it is an issue of safety and could've been a lot more harmful had it not been caught.
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 5, 2023 I financed a 2011 GMC terrain from Andrews motors was informed no issues besides possible small hole in exhaust car is finance thru lendmark
  Car was getting louder had service appointment made to take car to raid air auto shop 10/31/23 to be diagnosed however on way home from work 10/30 car completely stopped running had it towed 235.00 found out 11/1 car needs an engine and other work under body is in real bad shape and rad air service mgr said car is in very bad condition and unsafe to drive

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/2022, my daughter and I visited ******* Motors to look at a **** ***** ********. It was advertised on ******** and stated: "Runs very good. No warning lights on dash. Nice reliable vehicle. Everything works as it should. Test drives welcome. $2250. Call or text ************" See: *********************************************************/
  
  That evening, I viewed the vehicle and it appeared (from a non-mechanics perspective) that it was operational. I was assured that "Everything works as it should". I put a small deposit to hold the vehicle until Monday when I was able to bring a mechanic to inspect the vehicle. When I came back on Monday, I had a mechanic with me to review the vehicle. He immediately noticed that the entire front drive shaft was missing from the vehicle! The 4x4 systems was in no way operational.
  
  I informed Dan ***** (Employee) from ******* Motors Inc, that it was missing the drive shaft! He has refused to refund my deposit on the vehicle. Eric *******, the owner has also refused to return my deposit.
  
  I understand that these cars will have issues. I understand that all "Sales" are final. However, I had yet to have it inspected. When I get it inspected, the advertised claim description of the vehicle did not match reality.

  Business Response

  Date: 12/09/2022

  A $100 deposit was place on this vehicle that was priced at 1/2 of book value. Normally we require a $500 deposit. We had several people interested in this vehicle. We told several people that it was sold so we could hold it for you. After you took it for a long test drive and agreed to purchase it we accepted your $100 deposit. As described - all deposits are non refundable - nothing hidden here. Not sure what the problem is here over a non refundable $100 deposit that you knew about before leaving it. We lost the potential sale of the vehicle to hold it for you. 

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This business clearly advertised on ******** that everything worked. The sales person stated that he himself was working on a similar **** and was very familiar with their function. We discussed the fact that having 4x4 was important. He clearly knew the 4x4 system was unable to operate without the front drive shaft. We also discussed the work it would need including front suspension parts. Again no mention that it was missing the drive shaft.
  

  False advertisement is not acceptable.

  These guys are falsely advertising that these cars are functional when they have serious, known issues. 
  

  It cannot be legal to operate this scam.

  The written agreement allows for a mechanic’s inspection. It did not pass that inspection. Eric is driving exotic cars on his ******** page while ripping people off.

  The Ad should have said: “Missing front drive shaft. Needs work. Transfer case in unknown condition.” Then you at least have some argument. But you clearly stated everything works! Which is a lie and false advertising.

  
  
  To assist us in bringing this matter to a close, we would like to know your view on the matter.
  
  
  
  Regards,
  
  
  
  **** ****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2003 Nissan Murano and had it looked over and checked out by a former employee of Liberty Ford with no noticable issues beside a repair on the muffler, with less than 100 miles on the car it started to lose power and I I called stating there was an issue with the vehicle thinking the transmission was slipping on nov 14th at 8:37. On my way to work that morning NOv14th the vehicle broke down, and I had it towed to Tire and Wheel automotive. Turns out there was no oil in the motor it all leaked out into the catalytic converter and caused over 1700$ in damage to the vehicle being this dealership sold this with major issues and possibly covered up them selling it to me with a blown oil cooler o ring and leaks at the timing cover gasket issues a mechanic inspection would not reveal. I have also contacted the saleman Dan S**** through Facebook on the ad which brought me to the company and these people have not responded. These people are LEMON sellers and crooks

  Business Response

  Date: 12/02/2022

  I am sorry you are having an issue with your vehicle. Since you had the vehicle inspected by your mechanic before purchasing and there were no related issues then I am to assume since this was a used vehicle the problem was sudden. All vehicles here are sold as is with no warranty. We do not inspect any of our vehicles. They are all sold as is with no warranty. Nothing is hidden.