Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 441 total complaints in the last 3 years.
- 131 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan that was in January 16 2024 an I was up to date with my payments an on 4-1-2024 title *** said I renew a new contract on the same day I made my payment the loan was for 1500 to start with an just 3 months later they said I have a new loan for ********. I did not have a new contract an I did not sign any contract. An now they are trying to take my jeep .I even went with 300 dollors on 8-1-2024 to make a payment they refused because they said I was late. I was late on one payment an I didn't know about this new contract until I went in to make the payment.but they would not take my payment on that day..
I ask them why would I take out a new contract just 2 an a half months after the original contract an for more money that I did not receive , they said I took out a new contract the same day I made my payment an that's a lie...the contract they gave me has my signature but it has been copied an paste on to the new one. I made a payment of ****** on the 9th of February an ****** March first an ****** April first 2024 an on 8-1-2024 they told me I had a new contract ..I just want everyone to get what is right I want want my title an for them to get there money thanks ***************************
Business Response
Date: 08/16/2024
Please see attached for company response.Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will be attaching documents which shows copy of emails sent , in particular regarding towed repossession of my vehicle on April 24th. The vehicle was picked up by a company later identified as H& K recovery. For 2 and a half hours the vehicle was missing and I was being told by ********** manager that she nor Titlemax would have the information or contact of the towing company that took the vehicle. I was continued to be told a list of lies about access to the vehicle and its whereabouts including a different address and reasons why it was with an irregular towing company outside of the normal for my area. Then told a multitude of false information on reasons there would be a delay, including by ******** Title bucks mgr. there were 100s of cars in front of me. Titlemax is held responsible for the apparently trying to delay my access while allowing tampering with . There seemed to be electrical issues etc.Business Response
Date: 08/16/2024
August 16, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by *********************** (Complainant). TitleMax of Georgia, Inc.DBA TitleBucks, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that TitleBucks allowed the delay of access to their vehicle after being repossessed on April 24th by an irregular towing company outside of their normal area. They also state that they were told false information regarding the delay.
A review of TitleBucks records reveals that on January 12, 2024, a **** Transaction was obtained in the principal amount financed of $1,368.00 at a storefront in *********, **. The Complainant granted a security interest in a 2009 Buick Enclave with a VIN ending in ******. The loan was contracted to be repaid in full in the amount of $1,614.10 on February 11, 2024. When the full payment was not made on February 11, 2024, the account entered a past due status. On February 22, 2024, the Complainant elected to pay the outstanding pawnshop fees of $246.10 and extended the **** for an additional 30 days. No additional payments were made therefore on April 24, 2024, the vehicle was repossessed and a repossession fee of $50.00 was assessed. The Complainant redeemed the vehicle after refinancing the **** April 26, 2024. As of the date of this response, all terms and conditions have been satisfied.
Regarding the claim that TitleBucks was providing misinformation on the repossession, TitleBucks uses a third-party agency to retrieve the vehicle and cannot provide any information regarding the status of the vehicle until the third-party agency notifies TitleMax. The Complainant was advised that there is up to a 72-hour timeframe for the vehicle status to be updated. On April 25, 2024, the vehicle was returned to the Complainant.
At the time of loan origination, the Complainant signed a **** Transaction Disclosure Statement and Security Agreement that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and Regulation Z.By signing this agreement, the Complainant acknowledged their understanding of the terms and conditions of the **** transaction.
TitleBucks believes that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed. We encourage the Complainant to call TitleBucks at ************* for questions regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:07/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid off a title loan in my mother name June 26, 2024. The store manager say she couldn’t give me the tile. Explain that my mom pass awY April 6,2024. She stated that the title have to be mail out to the address on file. Haven’t receive it. Every time I call she would give me a different date. She said it was mail out of July 2, 2024 haven’t receive so I call her back July 22, 2024 she said I should get it in 3 days still haven’t received it. I fill they are trying to hold the title of it been misplace. I need help with recovery my mom title to her car.Business Response
Date: 08/02/2024
*****************
Thank you for the opportunity to respond to the complaint filed by ****** ****** (Complainant). CCF of Mississippi, LLC, DBA, Community Choice Financial, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that on June 26, 2024, they paid the title loan off that was in the name of their deceased mother. They were informed by the store manager that the title would be mailed to the address on file, but they still have not received it after the pay off. The Complainant requests help to recover the title for the car.
We offer our deepest condolences for the Complainant’s loss and apologize for the delay. Our records indicate that we mailed the title to the address on file via USPS on July 25, 2024.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 08/04/2024
They isn’t tell the true because I would have got the title if it was deliver by UPS Have a door ring with a camera. They need to find the title to my mom car that is their responsibility . Tell them to show the proof where they mail it off. They are responsible to replace the tile they got paid. ThanksCustomer Answer
Date: 08/16/2024
What can I do to receive a title in my name since Community Choice don’t want to release the title ? It been since June 26, 2024 dealing with them about the title. They seem like they have misplace it. In not telling the truth about what going on with it. They got paid over 3000 dollars . In now I having a hard time receiving the title.Business Response
Date: 08/20/2024
********************
Thank
you for the opportunity to respond to the rebuttal referencing the complaint
filed by ******
****** (Complainant). CCF of Mississippi, LLC, DBA, Community Choice
Financial, a member of Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
As per our previous response, our records indicate
that on July 25, 2024, the title was mailed to the address on file via the
United States Postal Service (USPS). Unfortunately, we are limited in the
information or services we can provide as you are not a signer on the account.
We ask that you send a Power of Attorney (POA) so we can assist you further.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
************Customer Answer
Date: 08/21/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because:
Regards,
****** ******Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a fraudulent credit card charge from TitleMax on 7/20/24. I have never been in contact with this company or ever had a loan from them. I would like to be reimbursed by this theft!Business Response
Date: 07/25/2024
July 25, 2024
Better Business Bureau
*****************************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by *********************** (Complainant). TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that there was a fraudulent credit card charge from TitleMax on July 20, 2024. They have never had any contact with the company or done any business with them. They would like to be reimbursed.
Based on the Complainants information provided within the Better Business Bureau complaint, we are unable to identify a customer account with *********************** without obtaining further identifying information. Please initiate a dispute with your bank regarding the pending transaction of $2,000.00 that was referenced in your attachment.
If the Complainant believes they have an account with ***********************, they are encouraged to contact TitleMax directly at ************* to provide further identification so that any existing account may be located, and an appropriate investigation can be conducted.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:07/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Title Max in *********, ** at **********************. I had did business there before, I got a loan against my car title and I paid everything back and received my title back. Unfortunately, this time was a horrible and stressful experience!.
Back in November 2023. So I went to Title max with my title on my. 2019 ************* CLA. I paid $28,000 +. I got the max loan of $********. By 2024 things financially were not better and my vehicle was repo!!!
June 2, 2024 . I asked hi a couple of questions. I later try to talk with ******* on several occasions and he had to time or conversation or concerns toward me. I got a letter from my PO Box telling me more than ******* would! He was rude and disrespectful and just lacking any professional skills! I was given the runaround by ******* on several occasions! I was told call corporate by *******, ok give me their number? No call back . I
had to call every Title Max in ********* to ******* and *****!!!! Anxiety anger and depression all kicked in. Why? I received another letter stating a payment in full must be received by 6pm on 06-24/2024. We will get the money you owe from the sale =$******** TOTAL.
Second letter states. My vehicle 2019 ************* was said to have sold for $14,400!!! I had to call and call and complain and cry and be given the runaround over and over again until I called A office in ******* and they tried to call ******* at the *************** and they had me on hold and he would NOT talk to them. ?? Said Call back in 45 min.
WHAT? This was by JULY now.! ******* then calls me and tells me to come pick up a check.
July 10, 2024. Only this check is for $******** WHERE is my Money due to me? Title *** got all their money due to them I was told I have a name and I have a letter.
I am due a check for ^^^^ $4,335.21. From the Sale and after Title Max received their money$ ******** minus this check for $********. My money due to me is $4,335.21. ******* s check he handed me was for ******** . Pleas send my $
Business Response
Date: 07/29/2024
July 29, 2024
Better Business Bureau
**********************************************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***************************;(Complainant).TMX Finance of Tennessee, ***** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they received a check of $4,080.47 for the sale of their vehicle but claims they are still owed $4,335.21 and requests it be sent to the provided address. In addition, the Complainant states they have spoken with an employee on multiple occasions that was rude and disrespectful.
A review of TitleMax records reveals that on July 5, 2023, the Complainant obtained a Line of Credit with a credit limit of $4,000 at a storefront in *********, **,with an initial advance of $4,000.00. The Complainant granted a security interest in a 2019 ************* CLA with a VIN ending in ******. The first payment of $708.72 was due on August 19, 2023, and the second payment was due on September 19, 2023, in the amount of $760.61. The account entered a past due status after payment was not made on October 19, 2023.On the same day of July 5, 2023, the Complainant also obtained a TN Title Pledge utilizing the same vehicle with an initial amount financed of $2,500.00 and was contracted to be repaid in one (1) payment of $2,874.75, due August 4, 2023. The account entered a past due status on October 3, 2023.
The vehicle was repossessed on June ******, due to non-payment, and the account was assessed a $405.26 Repossession Fee. The Complainant was mailed a Notice to Sell the same day.
On June *******, the vehicle was sold at auction in the amount of $14,400, and the Complainant was mailed a Notice of Surplus and Deficiency.
Our records show that on July 9, 2024, an overage check was issued in the amount of $4,080.47. The Complainant picked up the overage check on July *******. However, it appears there was a discrepancy in the surplus letter.Therefore, a refund check for the repossession fee in the amount of $405.26 has been issued and mailed to the Complainants address via **** Tracking Number 70221670000106768201.
In response to their concerns regarding customer service, we appreciate the Complainants feedback. TitleMax endeavors to assist our customers with all of their concerns and provide the best service possible. We sincerely apologize for the poor customer service and any frustration they may have experienced. We have forwarded their concern to management to investigate and act accordingly.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 08/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22023568
I am rejecting this response because: my 2019 ************* sold for over ****** and my total loan was *****. Where is my check for my amount due after sale? I am owed more than what your sending now and that $4080.47 check? I read the letter and overage from sale comes back to me as it should. Once you get the amount of loan I borrowed back. I am still due $4, 335. You have no justification to get more money than I borrowed. These are hard times and you are stealing from me! That vehicle sold well over $6000 ! Just like the check was in the wrong amount due to me , $400 and something dollars is still incorrect! I need a break down of why you think you should sell my car and keep all my money after you received what I borrowed? You got your money due. Mistakes happen, please correct this one and review the letter I received about what you get from sell and that anything over it would be mailed out to me. I have all my documents and I ve spoken with several of Title Max employees and I dont want to go to court . *******, was horrible at customer service and I ask that you please correct this so we both can move on. $4,080. Is not justified in a sale over ******. When you only allow up to $6000 for a loan. They made a mistake I ask that you correct and make right this refund due to me.
Regards,
*****************************Business Response
Date: 08/07/2024
August 7, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by ***************************** (Complainant). TMX Finance of Tennessee, ***** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
In response to the Complainants claims of being owed $4,335.00, the refund check of $405.26 was issued and the Complainant has now received the full amount owed to them according to the Notice of Surplus and/or Deficiency.
We believe this resolves the matter, and no additional refunds are due at this time. We encourage the Complainant to call **************** at ************* for any other account related questions.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 08/07/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22023568
I am rejecting this response because: you stated a check coming to me for $405.26 and not what is correct and due to me from the sale of my vehicle 2019 ************* of $4,335.00 your TitleMax surplus of an additional Four Thousand three hundred thirty five dollar profit is theft from a customer and there are laws in place. I tried to believe this was a mistake , you just wasnt aware of, just like those two inconsistent written documents and checks, not forthcoming. I will be contacting a lawyer.
Regards,
*****************************Customer Answer
Date: 08/08/2024
This company is robbing me after they received their full loan amount due. I plan to hire a Attorney.Customer Answer
Date: 08/20/2024
Thank you for looking into this further. Please see attached document. Or please give me a call at ************. They made $14,400. From the Sale of my 2019 ************** I took a single loan total ?? $5,984.32. Sale made again $14,400. Yes, I received a check for $ ***** and another for $400 and something I havent cashed. This has been so stressful and frustrating and unimaginable for me! I went to Title *** trying to keep my home and lost my car!!!! I paid off over $28,000 . 2019 Mercedes CLA . Beautiful car and they feel like they keep All the money from the sale plus what I borrowed! Explain to me why? Title max is stealing from me and taking advantage of me and my situation! They sold my car and put me through h*** to get that check of $*****. !! ******* was rude and disrespectful to me and Never gave me any information about the situation or sell. I will fight!!! $14,400 - $ ******* and $460 leaves ?$$$$ To Title Max? $ to keep from a loan under $6000. God knows thats Not Right At All!
***************************;Customer Answer
Date: 08/20/2024
Thank you for looking into this further. Please see attached document. Or please give me a call at ************. They made $14,400. From the Sale of my 2019 ************** I took a single loan total ?? $5,984.32. Sale made again $14,400. Yes, I received a check for $ ***** and another for $400 and something I havent cashed. This has been so stressful and frustrating and unimaginable for me! I went to Title *** trying to keep my home and lost my car!!!! I paid off over $28,000 . 2019 Mercedes CLA . Beautiful car and they feel like they keep All the money from the sale plus what I borrowed! Explain to me why? Title max is stealing from me and taking advantage of me and my situation! They sold my car and put me through h*** to get that check of $*****. !! ******* was rude and disrespectful to me and Never gave me any information about the situation or sell. I will fight!!! $14,400 - $ ******* and $460 leaves ?$$$$ To Title Max? $ to keep from a loan under $6000. God knows thats Not Right At All!
***************************;Customer Answer
Date: 08/21/2024
On Wed, Aug 21, 2024 at 8:50 AM J ******* <********************> wrote:
I will also mail you the actual letters. However these statements state my total loan was under $6,000 amount and what my vehicle sold for. $14,400. I did the loan November 2023. They picked up my car on June 2,2024. This makes no sense me receiving only $4,080.87 and some $400 and something check. ? So , Title Max gets their $5,900 and something I did the loan for and everything else after that sale? They get the + Plus from my vehicle sale. ? I did make a couple of payments in between those months towards my loan . Yes, I did. I asked ******* for my paperwork and he says its no longer at the ********* office where I did the initial contract . Its at ***************** I get the run around. I will continue to call the Ohio office and file complaints and file a suit.
Sincerely,
***************************;Customer Answer
Date: 08/28/2024
From: *************************************** <********************>
Date: Mon, Aug 26, 2024 at 4:22 PM
Subject: New Fax from *************** | 6 pages
To: <**************************************************>
New fax
Fax received
You've received a fax from Unknown at *************** at 16:19 EDT.
Time Monday, August 26, 2024 at 16:19 EDT
From
Unknown
***************
To
***************
***************************************
Fax Document
fax-in_***********_on20240826.pdf
Pages 6 (***** KB)Customer Answer
Date: 08/28/2024
Closed? How do you close this when it clearly shows my vehicle sold for $14,000 and I borrowed $5,900 and something I only received a check for *****.?.. Where is the rest of my money?? No additional charges on either of their forms to me that I owe? I will hire an attorney.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TITLE MAX ************* PAYMENT OVER CHARGE Subject: Late Payment and Difficulty in Making Online *************************************** support loan office keeps calling me just to say I'm late on my payment with no other solution I am writing to address an issue regarding a late payment on my loan with TitleMax. I even apologize for the inconvenience caused by this delay i explain the circumstance that have led to this situation.As I am currently out of state and have been facing difficulties in making my payment online. Despite numerous attempts, I was unable to process the payment through there online platform. In an effort to resolve this matter promptly, I reached out to the office via phone, only to be informed that no other payment options were available. I even inquired about the possibility of my sister making the payment on my behalf, but I was told that I needed to be physically present to sign the necessary documents.I want to emphasize that my intention was never to avoid making the payment. Unfortunately, due to being out of state, I found myself without any viable options to fulfill the payment requirements. I understand the importance of adhering to the agreed-upon terms, and I assure that I am committed to resolving this matter i want to make my payment And now my loan payment is higher and the loan office called me again to inform me that my truck is already in danger of being repode I stated to her that I am waiting on a call back from corporate as I filed a complaint she said "CORPORATE IS GOING TO TELL YOU THE SAME THING YOU SHOULD OF MADE YOU'RE PAYMENT BE FOR LEAVING OUT OF STATE " i was never informed that I could not be out of state.i was informed for my convenience i can go to their online platform and make paymentsBusiness Response
Date: 07/18/2024
July 18, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ********************************* (Complainant). TitleMax of ************ DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they are receiving calls informing them that they are late on their payment. They explained that they were out of town due to unforeseen circumstances and asked for options as they were having trouble paying online. The Complainant was told that there were no other payment options available and that they needed to be physically present to sign the necessary documents. They were also informed that the vehicle was at risk of repossession. The Complainant simply wants to stop receiving collection calls,notices, and billing adjustments, as well as prevent repossession.
A review of TitleMax records reveals that on May 18, 2024, the Complainant obtained a Title Loan in the principal amount financed of $833.00 at a storefront in ************, **. The Complainant granted a security interest in a 2002 Chevrolet Suburban with a VIN ending in ******. The loan was contracted to be repaid in full in the amount of $1,016.08 on June 16, 2027.
Payment history indicates there have been no payments made on the loan. When the payment was not made on June 17, 2024,the account entered a past due status. As of the date of this response, the Complainant currently has a past due balance of $1,016.08 with a total payoff amount of $1,075.39 but is subject to change due to interest and/or fees that *** be accruing.
We have made multiple efforts to get in touch with the Complainant by phone with the intention of discussing potential solutions or options to address their concern. We advise the Complainant to reach out to our dedicated customer service department at ************* at their earliest convenience.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we *** be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 07/18/2024
Subject: Complaint against TITLE ***
Dear Sir/*****,
I hope this letter finds you well. I am writing to express my dissatisfaction with the customer service provided by ******************** *** I have made several attempts to resolve my issue, but unfortunately, no satisfactory resolution has been offered.
On 7/16/2024, I spoke with a representative **** from the corporate office of TITLE *** regarding my issue. During the conversation, the representative assured me that they would call me back However, to mY disappointment, I never received a call back from them.
I understand that I am currently past due on my payments. However, I would like to emphasize that this situation arose due to the lack of alternative payment options provided BY TITLE *** ** I am currently out of state, I have been unable to make timely payments. It is frustrating to note that while TITLE *** claims to have attempted to contact me, they have not offered any viable solutions to address my payment concerns.
Furthermore, I find it illogical that TITLE *** is now requesting that I pay off the entire amount owed, when they were unable to provide a means for me to make regular payments in the first place. It is perplexing that they are unwilling to accept my payment over the phone now, but did not provide me with this option earlier when it could have prevented the current situation.
I believe that it is unfair for TITLE *** to place the burden of their lack of payment options on me, especially considering that I have made efforts to communicate my situation and seek a resolution. I kindly request your assistance in addressing this matter and ensuring that TITLE *** understands the inconvenience and frustration caused by their actions.
understand that I am currently past due on my payments, and I genuinely want to rectify this situation. I am willing and committed to paying the agreed-upon payments each month, starting with **** and July, and continuing to make regular payments without any additional feesCustomer Answer
Date: 07/19/2024
More InformationELIZABETH RAMIREZ
BBB
Subject: Complaint against TITLE ***
Dear Sir/*****,
I hope this letter finds you well. I am writing to express my dissatisfaction with the customer service provided by ******************** *** I have made several attempts to resolve my issue, but unfortunately, no satisfactory resolution has been offered.
On 7/16/2024, I spoke with a representative from the corporate office of TITLE *** regarding my issue. During the conversation, the representative assured me that they would call me back However, to mY disappointment, I never received a call back from them.
I understand that I am currently past due on my payments. However, I would like to emphasize that this situation arose due to the lack of alternative payment options provided BY TITLE *** ** I am currently out of state, I have been unable to make timely payments. It is frustrating to note that while TITLE *** claims to have attempted to contact me, they have not offered any viable solutions to address my payment concerns.
Furthermore, I find it illogical that TITLE *** is now requesting that I pay off the entire amount owed, when they were unable to provide a means for me to make regular payments in the first place. It is perplexing that they are unwilling to accept my payment over the phone now, but did not provide me with this option earlier when it could have prevented the current situation.
I believe that it is unfair for TITLE *** to place the burden of their lack of payment options on me, especially considering that I have made efforts to communicate my situation and seek a resolution. I kindly request your assistance in addressing this matter and ensuring that TITLE *** understands the inconvenience and frustration caused by their actions.
I understand that I am currently past due on my payments, and I genuinely want to rectify this situation.I am willing and committed to paying the agreed-upon payments each month, starting with **** and July, and continuing to make regular payments as ..
*******************************;
Business Response
Date: 07/25/2024
July 24, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by ********************************* (Complainant). TitleMax of ************ DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states to express their dissatisfaction with the customer service provided by ***********************. On July 16,2024, they spoke with a representative from the corporate office of TitleMax regarding their issue. Despite their assurances, they never received a call back. The Complainant believes it is unfair for TitleMax to place the burden of their lack of payment options on them.
Payment history indicates there have been no payments made on the loan. When the payment was not made on June 17, 2024,the account entered a past due status. As of the date of this response, the Complainant currently has a past due balance of $1,016.08 with a total payoff amount of $1,077.04 but is subject to change due to interest and/or fees that *** be accruing.
On July 23, 2024, the Complainant was informed that they have the option to make a payment over the phone, but they are still required to ensure that the refinance documents are signed. Because of the loan type (30-Day Title Loan),the payment is either due in full or a refinance payment can be made.
We apologize for any poor customer service you *** have received. *********************** is dedicated to addressing our customers' concerns and providing the best service possible. Furthermore, we are committed to treating our valued customers fairly, honestly, and transparently.
As stated in our previous response, we have made multiple attempts to reach the Complainant, but we did not receive any response. We advise the Complainant to reach out to our dedicated customer service department at ************* at their earliest convenience.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we *** be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a title loan with titlemax . I have had 3 or 4 smaller loans with them and got them paid off ...but this loan is different. I got 3500 hundred dollars ,and my payment keeps going up and up. It went from 200,!300,;500 and now 600. I've been paying over a year and I'm still oweing the same. I've paid *****Business Response
Date: 07/10/2024
July 10, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by *************************** (Complainant). TMX Finance of Tennessee,Inc., DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they borrowed $3,500, and their payments have continued to increase. They request their title back and to be done.
A review of TitleMax records reveals that on December 15, 2022, the Complainant obtained a Secured Line of Credit with a credit limit of $2,900.69 at a storefront in *********, **, with an initial advance of $600.00. The Complainant granted a security interest in a 2009 Saturn Aura with a VIN ending in ******. The first payment of $70.52 was due on January 20, 2023, and a second payment of $101.98 was due on February 20, 2023. It is important to note that all but one of the payments were made past the due date. The Complainant obtained additional funds a total of 35 times, totaling the amount of $4,942.22.
At the time of loan origination, the Complainant signed a Secured Line of Credit Motor Vehicle Pledge and Security Agreement that clearly discloses clearly discloses the annual percentage rate in accordance with the Federal Truth-in-Lending Act and **************** signing this agreement, the Complainant acknowledged their understanding of the terms and conditions of the loan.
Payment history indicates that the Complainant has made 17 payments in the total amount of $6,859.96 toward the outstanding balance. When the payment was not made on June 20, 2024, the account entered a past due status and collection activities commenced as permitted by law. As of the date of this response, the Complainants account currently has a past due balance of $4,641.52 but is subject to change due to interest and/or fees that may be accruing. In response to their concern about their balance not changing, the Complainant elected to obtain additional funds on multiple occasions, increasing their balance and interest.
As TitleMax believes that the conditions of the loan were clearly disclosed and finds no discrepancy or concern in how the transaction was processed, the title will not be given back at this time. TitleMax strives for excellent customer service and remains willing to work with the Complainant to assist them in paying back their loan. We encourage the Complainant to contact TitleMax ************* to establish a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 07/16/2024
Im going to call the number they gave yal to give me and see what we can work out. I will get back with yal after that!!!
I only received 3500 from them total and they even stated I've paid back already *******. and I'm still owing *******. so that explains everything.
Thank you so much. I will get back to you soon....
Customer Answer
Date: 07/16/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21951716
I am rejecting this response because: they stated I paid ******* already and only got *****....and still owe ********. ..and I have not withdrew 35 times. ..heck I've paid it and interest too already!! Im calling the number they sent me to see if we can resolve this. Then I'll get back with yalIm going to call the number they gave yal to give me and see what we can work out. I will get back with yal after that!!!
I only received 3500 from them total and they even stated I've paid back already *******. and I'm still owing *******. so that explains everything.
Thank you so much. I will get back to you soon....
They do not have the correct amounts. I only got a total of ***** line of credit. Then they gave me 700 more....that's it!!!!
And my payments have never been what they stated. I can prove all of this....I got ***** to *****. Total I've paid back *****.! And they say I still owe 4,600-4,700. No way...I'll get all my proof together and send in...
Regards,
***************************Customer Answer
Date: 07/16/2024
They do not have the correct amounts. I only got a total of ***** line of credit. Then they gave me 700 more....that's it!!!!
And my payments have never been what they stated. I can prove all of this....I got ***** to *****. Total I've paid back *****.! And they say I still owe 4,600-4,700. No way...I'll get all my proof together and send in...
Customer Answer
Date: 07/16/2024
I called the number that titlemax gave on my complaint, and the first ****** that I talked to didn't know how or what to do so she put me through to another ****** that didn't know how to handle it either. But she was very nice and tried to find out something but still wasn't sure.....so I've got to have someone leave a name and number that I can reach to discuss this and that can take care of the problem.....Customer Answer
Date: 07/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21951716
I am rejecting this response because: they stated I paid ******* already and only got *****....and still owe ********. ..and I have not withdrew 35 times. ..heck I've paid it and interest too already!! Im calling the number they sent me to see if we can resolve this. Then I'll get back with yal
Im going to call the number they gave yal to give me and see what we can work out. I will get back with yal after that!!!
I only received 3500 from them total and they even stated I've paid back already *******. and I'm still owing *******. so that explains everything.
Thank you so much. I will get back to you soon....
They do not have the correct amounts. I only got a total of ***** line of credit. Then they gave me 700 more....that's it!!!!
And my payments have never been what they stated. I can prove all of this....I got ***** to *****. Total I've paid back *****.! And they say I still owe 4,600-4,700. No way...I'll get all my proof together and send in...
I called the number that titlemax gave on my complaint, and the first ****** that I talked to didn't know how or what to do so she put me through to another ****** that didn't know how to handle it either. But she was very nice and tried to find out something but still wasn't sure.....so I've got to have someone leave a name and number that I can reach to discuss this and that can take care of the problem.....
Regards,
***************************Business Response
Date: 07/24/2024
July 24, 2024
Better Business Bureau
****************
*****************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by *************************** (Complainant).TMX Finance of Tennessee, ***** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
From the initial advance dated December 15, 2022, to the most recent advance June 1, 2024, the Complainant has requested a total of 35 advances further adding to their balance. It is important to note that by requesting additional advances, the minimum payment due will not remain the same. As of the date of this response, the Complainants account is in a past due status, the Complainant may contact the store location reachable at ************* for repayment options.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 07/26/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21951716
I am rejecting this response because: I'm going to contact them again by the email they gave ...but one of the reasons I'm rejecting is I've got 15 advanced not 35. I can send a printout. And I was approved for 2800 or 2900 can't remember. I got 1200 first then paid it down came back to store and got 600. I then made advanced to 2800 or 2900. They approved 700 more. That's all I've got. My payments have never been 70 or 100 on this. Always over 200 for a little while then jumped to 400- 500 now 600. I paid off a smaller loan I had that was 70 -100. Something has been added to this loan. Something isn't right. I've paid the money I owe and a extra 3300 in finances.....I only got 3500 .I've paid ,3 off already so I'm not trying to get out of paying.....but something's wrong!!!
Regards,
***************************Customer Answer
Date: 08/05/2024
Yes, I will send proof of my advances....let me figure out how to send them.Customer Answer
Date: 08/08/2024
I am going to send my bank statements.Business Response
Date: 08/15/2024
August 15, 2024
Better Business Bureau
****************
*****************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the second rebuttal referencing the complaint filed by *************************** (Complainant).TMX Finance of Tennessee, ***** DBA TitleMax, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
If the Complainant wishes to send their bank statements, they may email them to ****************************.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 04/11/2025
From: ****** ******* <********************************>
Date: Fri, Apr 11, 2025 at 3:09 AM
Subject: Illegal actions by title max...(Community choice financial, inc.)
To: ******************************************* <*******************************************>
My name is ****** *******. I have contacted yal last year about this situation and thought they were gonna make it right while I was in contact with yal. So I didnt stay in contact with you long enough to make sure! Title max in ***************** is where I had the loan. First of all I want you to know they have been in trouble for over charging people, putting late charges on top of ****** and monthly late charges to hide them and interest the same way. They have all been fined 2 times millions of dollars for this wrong doing. I didn't know this until I already had loan there. And when I got my loan it was called only title max now it's community choice financial, inc. probably to change names for wrong doings. I just need someone to really really look into this. And I can send proof of everything I've paid or whatever you need.
Saying all that, after I lost contact with you last year they said call them to work something out. That's a lie. The 2 months I got behind while I was in contact with you, they demanded 1200 right then. 600 a month. They gave me 2 weeks. And instead of balance going down it went up. I paid it or they were gonna repo my car. ...so I made payments again but balance went up and I'm making 600 dollar payments.
I'm not trying to not pay because I have paid them what I got from them and double and they say still I owe more than what I got.
I got 4,200
They say 4,600
Paid for 2 years
I have already paid 8,900
They say I still owe 4600
What??!!!!
This can't be legal.
They came and repowed my car this week because I'm not paying no more money.
I want my car back and money they over charged me.
I'm not letting this go this time. For the principle of it!!!!!
I have been late , they try and use that, but still there is a cut off on charges or they have to choose which way , they can't do ******, monthly, and ever which way. That's not legal.
Please look at this, it's not right or legal.
Thank you so much......
****** *******Initial Complaint
Date:07/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was fraudulently charged $1100 on my business debit card. I live in a state where they don't even do business! I had to cancel my card and was hugely inconvenienced by the branch in *******, **. I tried to call customer service, but because they couldn't varify my account (surprise) I got hung up on by the automated robot.Business Response
Date: 07/10/2024
July 10, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***********************
(Complainant).TitleMax, a member of Community Choice Financial family of brands,appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they were charged $1,100.00 on their business debit card. They live in a state where the company does not do business. They claim they reached out to the company, and they were not able to verify an account to bypass the automatic robot.
Based on the Complainants information provided within the Better Business Bureau complaint, we are unable to identify a customer account with *********************** without obtaining further identifying information. We suggest that the Complainant initiate a dispute with their bank regarding the transaction of $1,100.00.
If the Complainant believes they have an account with ***********************, they are encouraged to contact TitleMax directly at ************* to provide further identification so that any existing account may be located, and an appropriate investigation can be conducted.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/24/24, I was denial a loan from Speedy Cash. I have been a Speedy Cash Customer for the past 16 years. I have never been late on paying Speedy Cash back. Yet today, I was treated unprofessionally, non-responsive customer service. I was told someone is using my account I was severely mistreated by the Speedy Cash Representative. I am going to write the *** *********************** and I am also going to file a complaint with Consumer Financial Protection and Innovation and California ********** of ************** of California ****** of ******** General *****************. Speedy Cash had no right to deny me a loan today. a sixteen 16-year customer of Speedy Cash.Business Response
Date: 06/27/2024
June 27, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ************************* (Complainant). Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they were denied a loan with Speedy Cash on June 24, 2024. They claim they were treated unprofessionally and severely mistreated by a representative.
In response to the Complainants claims of unprofessional customer service, we appreciate your feedback. Speedy Cash endeavors to assist our customers with all of their concerns and provide the best service possible. After an investigation, we found no merit to the Complainants claims.
To address the Complainants claims of someone using their account, records indicate that the Complainant requested to update the name on the account and were informed by representatives on the documentation needed to complete their request. The Complainant may contact an account specialist at ************** after submitting the required documentation.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 07/17/2024
During June 2024, I applied for a payday loan with ****** Cash. The parent ******* of ****** Cash is Community Choice Financial ***orporated.
For the past 25 years I have been a loyal customer of ***********. I have never missed paying ****** Cash back on a payday loan. I had to change my name for personal reason. Since ****** Cash did not recognize my new name. ****** Cash put on my 25-year records with their ******* that I had to send ****** Cash. The front and back copy of my previous California Identification and my new front and back copy of my new name California Identification. And the front and back of my previous name Social Security Card and the front and back of my current Social Security Card with my new name.
I sent ****** Cash a copy of my Court Order name change.
****** Cash "Committed Fraud Against me."
After I sent ****** Cash all these legal documents ****** Cash tricked me and committed "Fraud Against me."
After I gave ****** Cash Corporate all my personal legal documents copies of my California Driver's License, copies of my Social Security Card and Copies of my Court Order ****** Cash put on my file to never do business with me., ****** Cash Tricked Me ****** Cash Committed fraud against me.
I have reported ****** Cash and Community Choice Financial *** to the California ********** of ************** of the ******** General, ************************* Consumer Financial ****************** President ***************** and the Federal Senator ***********************.
Community Choice Financial *** Intentionally committed fraud against me, this ******* had no intention of doing business with me, yet this ******* tricked me into sending all my personal private sensitive legal documents after being a loyal 25-year customer this ******* put in writing on my file to never do business with them again because I reported this ******* to the Better Business Bureau.
Community Choice Financial *** committed Fraud Against me I need to be able to do business with this *******Business Response
Date: 07/25/2024
June 25, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the rebuttal referencing the complaint filed by ************************* (Complainant). Speedy Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
As a gesture of goodwill, we have agreed to conduct another business review. We request that the Complainant emails a Selfie ID along with a current bill to ********************************** bill should be a complete image of the bill, showing all four corners as well as their name, address, and date (within 30 days) and the Selfie ID should be a picture of the Complainant holding their ID next to their face.
The Complainant may contact an account specialist at ************** after submitting the required documentation.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 08/02/2024
Attn: BBB
I sent four pages of my Southern California *********************. I sent copies of my California Drivers License and I sent a selfie. I cannot seem to get through to the Speedy ********************* Line.
Thanks,
Business Response
Date: 08/15/2024
August 15, 2024
Better Business Bureau
****************
*****************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the second rebuttal referencing the complaint filed by ************************* (Complainant). Speedy Cash,a member of Community Choice Financial family of brands,appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To address the Complainants concern regarding the documentation they sent, the items have been reviewed and the name on file has been updated to reflect their request. They may now contact **************** directly at ************** to continue with an application and update any other information needed.
Regarding the long hold times, on occasion, we may experience extended delays during peak times, and we appreciate the patience of our customers. We do apologize for any inconvenience this may have caused. Speedy Cash endeavors to assist our customers with all their concerns and provide the best service possible. In addition, Speedy Cash is committed to treating its valued customers in a fair, honest, and transparent manner. Accordingly, we have promptly forwarded the Complainants concerns to management to ensure that appropriate measures are taken to improve our customer service.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Initial Complaint
Date:06/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on June 17th I called the catoosa Ok location and spoke to a ****** or ********. I stated I needed them to cancel my ACH payments he said he couldnt until I gave him another account I said I would be bringing my payments to them he said he couldnt do that so I hung up right after that he tried to charge my account ***** and then ***** one right after the other. I did NOT authorize this at all this is totally illegalBusiness Response
Date: 06/24/2024
June 21, 2024
Better Business Bureau
*************************************
RE: BBB Complaint ID ********
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ************************* (Complainant).Check Into Cash, a member of Community Choice Financial family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that they called the store to cancel the *** payment but were told that they could not cancel it unless they provided another account. They informed the store that they would go to the location to make the payment but were advised they could not do that either. The Complainant claims that after the call was disconnected, two charges of $50.00 and $20.00 were attempted from their account. They are requesting to have their accounts removed from the system and to receive refunds for the attempted payments.
A review of Check into Cash records reveals that on August 25, 2023, the Complainant obtained an installment loan was obtained in the principal amount financed of $900.00 at a storefront in *********, **. The loan was contracted to be repaid in sixteen biweekly payments of $96.55, beginning September 8, 2023, and a final payment of $96.50,due April 19, 2024. We received eleven payments in the total of $979.82. On January 20, 2024, the Complainant made a payment of $14.32 and refinanced their existing loan of $522.48, borrowing an additional $377.52. The loan was contracted to be repaid in sixteen biweekly payments of $99.18, beginning February 9, 2024, and a final payment of $99.29, due September 20, 2024.
Payment history on the most recent refinance indicates there have been nine (9) payments in the total amount of $892.62 made on the loan. As of the date of this response, the Complainants loan currently has a balance of $749.87, but is subject to change due to interest and/or fees that *** be accruing.
We apologize for the inconvenience regarding the *** information received by the Complainant. Accordingly, we have promptly forwarded your concerns to management to ensure that appropriate measures are taken to improve our customer service. Upon receiving the complaint, we updated the account to ensure that no automatic payments are processed. It is important to remember that the Complainant is still responsible for making their payments manually.
If the Complainant incurred any fees, we kindly ask them to provide a copy of their bank statement, and we will be happy to reimburse the charges. We encourage the Complainant to call our *************************** directly at ************* for any further questions regarding their account.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we *** be reached at ****************************.
Sincerely,
BSG Consumer Complaints
PO Box 550
*******************Customer Answer
Date: 06/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
*************************
Community Choice Financial, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.