Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Credit Union

Treadwell Credit Union, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Treadwell Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Treadwell Credit Union, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud was charged by debit card July 16 or 16
      th
      . 1 activity was Uber, $50, 2nd one Walmart $361.?99

      Business Response

      Date: 09/29/2025

      This fraud dispute is currently in process. The credit is expected to be posted to the account today, 9/29/25.

      Customer Answer

      Date: 10/01/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** * ******

    • Initial Complaint

      Date:02/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a 2013 Chevy malibu through Daymet Credit Union In October 2013 made payments till September 2021. And all the payments were made and they were not reporting the trade line to the credit bureaus. I have tried several times to get this issue resolved by phone and email and no response. I would like for them to report the trade line to the credit bureaus. I have the letter of payoff but nothing ever was reported to the credit bureaus. It has affected my opportunity to finance other items showing proof of a $30,000 car loan

      Business Response

      Date: 02/16/2024

      We are currently researching this issue and will determine if there is something on our end that was done incorrectly. I am unable to download the loan payoff letter that was attached with this complaint. If you would like to provide any additional information you can email it to [email protected]. Thank you.

      Business Response

      Date: 02/21/2024

      This issue has been researched and a corrected file will be available for the credit bureaus in the next 5 business days. It may take the credit bureaus an additional 30 days to pick up the corrected info, however, we expect all info to be reflected properly by April 1st at the very latest. Please monitor credit to ensure all is correct. 

      Customer Answer

      Date: 02/28/2024

      Received phone call from ***** from Daymet on 2-20-2024 Advising they were looking into it and would have issued resolved within 5 days of the 20th. Still waiting to see if the information has been submitted to  credit bureaus. Said to give it till 20 days.  Still not resolved not reporting as of yet. So I'm not satisfied till I see it 

    • Initial Complaint

      Date:01/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company will not remove a loan charged off on 7/31/2019 still owing 4072.00 on my Experian credit report even though they gave me another loan 5/13/2020 when I called to make arrangements to take care of the charged off account. They gave me a loan and the exact amount of 4072.00 they should have been applied to the charged of amount making that a $0 balance. The account numbers for both loans are the exact same and I did not receive any money. The loan given May 2020 is current and payments on time.

      Business Response

      Date: 02/14/2024

      We have researched this situation and concluded that the loan from 2019 can be removed from the credit report since the new loan satisfied that one. We see that the loan given May 2020 is current and paid on time. Please allow up to 30 days for the credit report to reflect the correction. 

    Treadwell Credit Union, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.