Complaints

This profile includes complaints for Gifthealth Pharmacy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gifthealth Pharmacy

  4343 Equity Dr Ste A Columbus, OH 43228-3842

  
• 

  Gifthealth Pharmacy

  266 N 4th St Ste 200 Columbus, OH 43215-2565

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor changed the dosage on my prescription and dc'ed the current dosage. But, Gift health filled the new prescription with the old dosage and since I did not notice it was incorrect at check out, they will not resolve the issues and so I am left with an expensive prescription for the incorrect dosage.

  They also claimed that the prescription was written incorrectly and that they could not fill the prescription at the new dosage due to that fact. They also did not confirm with my doctor that she received notice that the prescription was incorrect.

  So instead of not taking my money and waiting until issue was resolved, they just sent the wrong dosage and blamed me and my doctor.

  To be clear- doctor changed prescription, but since doctor did not get notice that it was incorrect, and I did not notice that it was incorrect on the prescription, Gift health just sent what they wanted to. They claimed that I had refills even though the doctor dc'ed the dosage thereby negating the prescription for which I had refills.

  As you can see in the text that they sent me that they indicated that they could not make any changes without consent from the doctor, and yet, they did make changes by sending dosage that doctor dc'ed on the prescription.

  Business Response

  Date: 07/05/2025

  Thank you for sharing your concerns. To clarify, the prescription we received listed a specific medication and dosage, and we dispensed it exactly as written—this is both our obligation and our limitation as a pharmacy. Any changes to strength or form must come directly from the prescriber.

  At checkout, the medication name and strength are clearly displayed for review before completing the order. We understand it’s frustrating to receive something unexpected, but we rely on the accuracy of the prescription and the information reviewed during checkout to ensure safe and appropriate dispensing.

  If a prescriber discontinues or updates a medication, a new and correctly written prescription must be sent for us to fill it. Unfortunately, we cannot act on implied changes or incomplete instructions, and we’re not authorized to override or alter prescriptions.

  We’re always happy to help coordinate with prescribers when notified, but in this case, we filled what was sent to us.

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Gift Health Pharmacy. Ive contacted them multiple times regarding serious concerns, but no resolution has been provided.

  Since March 2025, *** placed three Zepbound orders at $504 each, totaling $1,512. I was told Zepbound is indicated for weight loss and has the same active ingredient as Mounjaro. I previously used Mounjaro and experienced immediate and significant results. However, since starting Zepbound, Ive only lost five pounds despite working out consistently, eating carefully, and consuming over 60 grams of protein per day.

  I am 54, weigh 146 lbs, and currently take 10mg weekly via vial. When using Mounjaro, I injected 10mg every other week via pre-filled pen and saw much better results.

  From the beginning, there were red flags. My initial shipment arrived late in the day after being left on a delivery truck for hours in the ***** heat. The medication was warm to the touch, which raised serious concerns about its potency and safety. I contacted Gift Health immediately, but no action was taken and no resolution was offered. Ive followed up several times since, expressing concern that the medication may not be effectiveor authenticbut my concerns have been dismissed.

  Given the cost and the importance of receiving legitimate, properly stored medication, I feel this deserves further investigation. I trusted I was purchasing a medically sound product from a licensed pharmacy, but my experience and lack of results say otherwise.

  Thank you for reviewing this matter. I hope it leads to appropriate attention and accountability.

  Customer Answer

  Date: 04/30/2025

  From: ******** <*************************>
  Date: Tue, Apr 29, 2025 at 8:25 PM
  Subject: HIPPA Form Enclosed - complaint #********
  To: <********************************************************************************************>

  Business Response

  Date: 05/13/2025

  Hello, 

  Our pharmacy manager looked into the shipments and they all three arrived within approved time frame.  The Gifthealth team is not able to make clinical decision on medication prescribing.  I would be sure to communicate with your doctor that you are not seeing the results you would hoped for. 
  
  First order label created 3/5, delivered 3/6 Tracking | ***** *************
  Second order label created 3/25, delivered 3/26 Tracking | ***** *************
  Third order label created 4/28, delivered 4/29 Tracking | ***** *************

  Customer Answer

  Date: 05/13/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23262810
  
  I am rejecting this response because: you did not address my concerns.  The shipment arrived and the vials were warm.  The vials have been compromised.  Please reread the complaint and respond.  Additionally, I have called multiple of times and I was promised a call back from management and that was not done either.  
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i fulfilled my prescription through zepbound for a medication that is supposed to be temperature controlled . Due to the negligence of the pharmacy improperly packaging the meditation, the medication arrived warm and therefore needed to be discarded . I have reached out to the company to see assistance , they constantly are giving me the run around and nothing has been done to rectify the issue

  Customer Answer

  Date: 04/25/2025

  From: ******** ****** <******************************>
  Date: Thu, Apr 24, 2025 at 7:46 PM
  Subject: Signed Hippa form
  To: <**********************************************************************************************>
  
  
  
  
  Good Evening, 
  
  
  attached to this email is the signed hippa form for my complaint.
  

  
  

  Business Response

  Date: 04/25/2025

  Data to support the drug product experienced minimal to no detectable loss in potency and physical stability. The product
  may be dispensed / used, if you choose to do so. The in-use period and/or shelf life is not affected if you continue to store the product
  as described in the prescribing information.
  This assessment decision is only applicable for the product, time, temperature and product condition details reported for this specific
  excursion.
  An additional product quality evaluation would be required to determine the cumulative impact of multiple excursions if there are any
  future temperature excursions with the product involved in this assessment.
  
  Result Details
  Timestamp: 2025-Apr-15 9:5

  Customer Answer

  Date: 05/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23230067
  
  I am rejecting this response because: 

  Unfortunately, I was not aware at the time that the product remained stable and effective, so I chose to discard it out of caution. With that in mind, Im reaching out to see if you would be willing to offer a one-time courtesy replacement of the product under these circumstances.
  
  

  Business Response

  Date: 05/13/2025

  Thank you for letting us know about your concern. Weve reviewed the temperature-monitoring data for your shipment, and the product remained within the manufacturers recommended range for the entire transit period. Because the integrity of the medication has been maintained, no replacement is needed.
  
  Please see the temperate assessment that was previously provided. 

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 14 I was contacted by someone from GiftHealth regarding a medication I was supposed to order before a medical procedure I am having in December. I have insurance,so I thought that would cover the cost of the medication. For whatever reason,I ended up having to pay $60 out of pocket to order the medication. They did not even bother to ask me whether I had insurance or if I would like to have my insurance cover it. I should not have had to pay out of my own pocket for laxatives. I am on fixed income and do not have money to just be giving out to this,that and the other one for things my insurance should be taking care of. I tried reaching out to my insurance provider,but they were no help. So the only other alternative is for GiftHealth to do the right thing.

  Business Response

  Date: 11/16/2022

  Hello,

   

  Thank you brining this matter to our attention.  We apologize for inconvenience that this may have caused you and we will do everything we can to resolve this as quickly as possible.  

   

  We understand that importance of applying applicable insurance and discount savings cards.  The team did try process your insurance and apply a discount savings card to reduce the out of pocket expense.  We do apologize that this was not clearly communicated to you.  I will personally reach out to you tomorrow to further understand and ensure that you received a satisfactory resolution. 

   

  Sincerely, 

  **** ****** 

  Customer Answer

  Date: 11/19/2022

  I accept the business's response to resolve this complaint.
  I quit,I give up. The money's already been paid,there's no point in me trying to get it back. Having insurance isn't good for anything. Sorry for the inconvenience. I just want to move on and forget about this whole situation.

  Regards,
  
  
  ***** ****