Reviews

Review Details

• Review fromChris H

  Date: 11/07/2025

  1 star
  We changed to EcoShield for our pest control service 5 months ago and have had nothing but inconsistencies and poor service since the beginning. Poor communication and service issue resolution. Examples- Service technicians leaving fence doors open after service, forgetting to treat specific areas previously discussed, and treating escalated issues as if they are general requests (with no sense of urgency to resolve). Absolutely dissatisfied with the service.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 11/10/2025

  
  Hi *****, 
  
  Thank you for sharing your feedback. 
  
  Im very sorry to hear about the service concerns youve experienced since switching to EcoShield. Thats not the level of consistency or care we strive to deliver.
  
  We take missed treatments and communication issues seriously, and our team is committed to making things right. Our records show you have a follow-up service scheduled for 11/20/2025, but since youve requested to cancel, your account has been flagged as pending cancellation. One of our agents will be reaching out shortly to guide you through the process.
  
  We appreciate your time and hope to have the opportunity to restore your confidence in our service. Have a great day!
  
  -**** *.

• Review fromTyler G

  Date: 11/05/2025

  1 star
  This is a dirty and slimy company. They go door to door and offer a really nice into price, however they then FORCE you into a contract coning to apply their c*** 4 times a year, charging $250 each application which is NOT the original agreed price of $150. When canceling service they essentially ghost you and secretly apply another $250 cancelation charge. $250 to CANCEL sercive is insane. AVOID IS DISGUSTING COMPANY
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 11/10/2025

  Hi *****,
  
  Thank you for sharing your feedback.
  
  Were sorry to hear about your frustration and appreciate you taking the time to let us know. Our goal is always to provide clear communication and transparent pricing, and we understand how important that is when choosing a pest control provider.
  
  To help ensure clarity, our service agreements are confirmed through a 3-step process: a verbal review, a copy sent via email, and a final text confirmation. Our records show your contract was signed on 04/23/2025, and a copy was sent to your email at ********************* which was opened twice. A welcome text message summarizing your agreement was also sent, and you replied YES/1 to confirm. The first page of the contract outlines the number of services, service dates, pricing, and the early termination fee.
  
  As of now, your account is closed and no future services are scheduled. If you have any further questions or concerns, were here to help.
  
  Thank you again, and we wish you all the best.
  
  -**** *.

• Review frompat a

  Date: 10/31/2025

  1 star
  They are deceptive in what a year of service means. *** told me four treatments quarterly, verified $700 a year. Then I find out I signed for 5 payments! We are retired couple in our 70's. I should have checked with BBB before I signed, which I usually do, wouldn't you know it but this was the one time I did't. I wouldn't have signed otherwise and should've checked very carefully the fine print. I was told there was no negotiating on the misunderstanding. Most companies negotiate if there is a misunderstanding. Not this one!!I told them I would complain to BBB but they didn't care.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 11/03/2025

  Hi ***,
  
  Thank you for sharing your experience. We understand how important clarity is when making service decisions, and were sorry to hear about the confusion regarding your agreement.
  
  After reviewing your account, we can confirm that the service includes a 12-month quarterly plan consisting of one initial treatment followed by four quarterly servicestotaling five treatments for the year. This structure is designed to provide consistent and effective pest control throughout the seasons.
  
  If you have any concerns about the pricing or service details, wed be happy to assist. Please feel free to reach out to our ************* team at **************************** or call us directly at ************. We're here to help.
  Thank you again for your feedbackit helps us improve and better serve our customers.
  
  Warm regards,
  
  -***** *.

• Review fromChristopher B

  Date: 09/05/2025

  1 star
  Your pest solution don't work you trick people into signing a contract I and you overcharge and make it difficult to cancel the service you are pathetic for taking advantage of people shame on you
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 09/09/2025

  Hi ***********,

  Thank you for reaching out. We sincerely apologize for any frustration this situation may have caused.
  As a gesture of goodwill and in appreciation of your time with us, we will be waiving the Early Termination Fee of $250. We hope this helps to ease your concerns and demonstrates our commitment to providing a positive customer experience.
  If you have any further questions or need assistance with anything else, please dont hesitate to reach out.
  Warm regards,

• Review fromStacey B

  Date: 08/22/2025

  1 star
  If I could leave this company zero Stars that's what their rating would be. We had someone stop at our door randomly one night and talk to us about the services they provide and since we have pets it was told to us that the treatment around the house would keep fleas from the yard And help keep our animals from tracking them inside. For an issue with fleas at any point in time.... Within a few days all of my animals in the home had fleas and we have ended up spending over $700 to take care of the problem. We contacted the business and they told us that they would wave the fee that we owed but we are still being hassled about payment options. The person that was talked to on the phone never sent us the email as promised stating that we were not liable for the expense of the treatment that was provided.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 08/26/2025

  Hi ******, thank you for sharing your feedback.

  
  

  Were very sorry to hear about the distress this situation has caused you and your pets. Thats certainly not the experience we want any of our customers to have. Our treatments are designed to be safe and effective, especially for households with animals, and we take concerns like yours seriously.

  
  

  Wed like to look into your account and ensure everything is properly documented, including the promised fee waiver. Please email us at ******************************** so we can assist you directly and resolve this matter as quickly as possible.

  
  

  Thank you again for giving EcoShield a try.

  
  

  *** **

• Review fromErin N

  Date: 07/14/2025

  1 star
  Ecoshield scammed me out of $650 trying to sell me services for only $201.78! I was mis***resented from the sales *** that for all services it would be $201.78. On top of I am dissatisfied with their services as I still have a ton of ants. I had to buy over-the-counter just to get rid of the ants and it did much better than what they sold me. I am trying to dispute the charges. Praying that I will get $400 back if not all of it since I never got all of my services done all this company did was create a hassle for me.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 07/15/2025

  Hi ****,

  Thank you for sharing your feedback. We understand how upsetting it can be when expectations arent met, especially when it comes to both service quality and billing concerns.

  Ecoshield stands behind a 100% Service Guarantee. If covered pests return after your egg-cycle visit, we offer free re-treatments to ensure the issue is resolved. We also follow a 3-step confirmation process at signup: a verbal review, an emailed copy of the agreement, and a text confirmation reply. If there was any confusion or miscommunication during this process, wed like to review it with you.

  Please email us at ******************************** so we can look into your account details, clarify the charges, and work toward a resolution that reflects your experience.

  We look forward to resolving this.

  Via I.

• Review fromAnne D

  Date: 07/05/2025

  1 star
  Horrible! They are charging a $250 cancellation fee. Also they signed my mom up for 36 months and none of this was disclosed.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 07/07/2025

  Hi *****,

  
  

  Thank you for bringing this to our attention. We understand how upsetting it can be when expectations around contract terms and cancellation policies aren’t clearly communicated.

  
  

  To clarify, our agreements include a three-step confirmation process at signup: a verbal review, a copy of the agreement sent via email, and a final confirmation via text reply.

  
  

  Additionally, while customers may cancel at any time, cancellations made after the first three business days are subject to a $250 early termination fee. This is clearly stated in the agreement and is designed to support the discounted pricing structure of our services 
  
  
  
  We take concerns about transparency and communication seriously. Please email us at [email protected] with your mother’s service address and any documentation you have. We’d appreciate the opportunity to investigate and help resolve this.

  
  

  We look forward to resolving this.

  
  

  — *** **
  

• Review fromTaymour E

  Date: 05/19/2025

  1 star
  I signed a contract for pest services with a guarantee. After 19 days of services, we still suffer from the same problem. I tried to reach out to customer services and the first appointment is 9 days from the call. Obviously, the quality of the material they use is bad and has no effect. I tried to get my money back and they declined
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 05/20/2025

  Hi Taymour,

  Thank you for sharing your experience. We understand how frustrating it can be to feel that your expectations havent been met, especially when dealing with a persistent pest issue.

  Our services are designed to be proactive and ongoing, which is why we include a guarantee and offer follow-up treatments as part of the plan. In some cases, depending on the pest type and severity, it may take multiple visits to achieve full resolution. While we do not discuss specific treatment outcomes publicly, we want to assure you that our technicians use professional-grade products and are trained to adjust treatments based on results and feedback.

  Wed like to look into your situation more closely to ensure your concerns are fully addressed and a path forward is in place. Please contact us directly at ******************************** so we can assist you further and review the next steps to get the issue resolved.
  Your satisfaction remains a priority for us, and we appreciate you bringing this to our attention.

  Via I.

• Review fromJennifer D.

  Date: 11/26/2024

  2 stars
  These guys are pretend local. Dont be fooled. You will not be able to talk to your local team. The actual workers are here but admins are elsewhere and dont know anything about you or your property and calls directed to the local office are not returned. Over the last two months, Ive texted, emailed, and called these guys about a billing dispute - 6 separate communications. I was promised a return phone call 3 times with nothing. Briefly, I was charged a service I never received. Because the way their online billing is set up, I was not able to pay for the 2 things they did do, while not paying for the 1 thing they didnt do. I continuously tried to contact them but because all customer communications are handled somewhere else, I could never talk to someone local. They will only take a msg and promise a return call, that never happens. Texts are auto-replied that theyll get back to you within ***** hours but that doesnt happen either. Emails are apparently just ignored. So without talking to me in any way other than to (one-way) text and email me about my outstanding balance, they sent me to collections after 70 days. Im really disappointed because I had 2 complete attic eradications with them and those went pretty well. So I ended up paying $160 for a service I didnt receive just to protect my credit score. But some people cant do that and these guys know that. I switched to them because they promised me the world. But this is the first year that I had uncontrolled spiders and stink bugs in my backyard, out of the 6 years Ive been here. The tech said its a bad year for spiders and stink bugs but my neighbors do not have the same experience. So obvious lie to cover up inferior products and application.
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 12/03/2024

  Hi ********,

  Thank you for taking the time to share your experience. We understand your frustration and want to address the concerns youve raised. At Ecoshield, our goal is to provide exceptional service and effective communication, and we regret that this hasnt been your experience.

  Regarding your billing concerns, we aim to ensure that all services and charges are accurate. If there has been an oversight, we want to address it. Your feedback regarding communication delays and local accessibility is valuable, and we are actively working to improve these areas to better serve our customers.

  To resolve this matter, we encourage you to reach out directly to ********************************* This team is dedicated to handling such issues promptly and fairly. Please share the details of your interactions and billing dispute so we can review your case thoroughly and work toward a resolution.

  Thank you for your patience and for giving us the opportunity to improve.

  
  Sincerely,
  Customer Feedback Team

• Review fromTina C

  Date: 11/14/2024

  1 star
  The company came to my house after I signed up and then told me that they could not help me with my pest control problems canceled my contract and is still taking money out of my account without my permission personally said that they could not help me try to call they said the account was canceled. They took another $180 Alam my account today and still told me that I owed them more money for a cancellation fee when they are the ones that canceled me $220 for a service that I cannot even have done but they sent somebody out and said that he took cobwebs down outside my house . total fraudulent when you call they give you the runaround And said theyll review it in five days
  

  Ecoshield Pest Solutions Columbus, LLC

  Date: 11/15/2024

  Hi ****,

  
  

  We appreciate you taking the time to share your experience. At Ecoshield Pest Solutions, our commitment is to provide effective pest control services and clear communication regarding agreements and billing. We understand how frustrating this situation must be, and we take your concerns seriously.  
  
  
  
  If our team determined that we were unable to provide service, any associated account adjustments should be managed promptly and accurately. We apologize if this process caused confusion or delays. Additionally, charges for completed services, such as cobweb removal, are typically itemized, and we would be happy to review your account to ensure everything was handled correctly.  
  
  
  
  To address this matter fully, we encourage you to reach out to us directly at ********************************* This will allow us to look into your specific account, provide clarity on charges, and work toward a resolution that meets your expectations.  
  
  
  
  Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to help.  
  
  
  
  Sincerely,  
  
  Customer Feedback Team