Complaints

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• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contradiction in Communication Policy **** Exterminating asserts that email responses are not valid for service modifications, yet I have consistently communicated with their representatives via email without issue. For example, on July 16, 2024, I was notified via email of a service scheduled for July 18, 2024. Despite instructions not to reply to the email, I responded to cancel, and ***** ******* promptly acknowledged my cancellation, contradicting their claim.Good-Faith Communication and Payment History I have always paid my bills promptly upon receiving electronic notices and have no history of non-payment. I have consistently communicated with Ohio Exterminating from the beginning of this dispute. The original charge for the incomplete service on April 18, 2024, was unjustified as the technician could only partially perform the work due to locked gates. A good business would have adjusted the charge accordingly, and I would have paid a fair amount. I have documentation left from the tech that states he could not complete the full job. Lack of Response and Escalation Despite my efforts, including reiterating my position on April 22, 2024, I received no resolution. When ****, the former bookkeeper, failed to respond, it suggested acknowledgment of my points. I have now been forced to involve legal counsel, and any charges should be nullified to prevent further damages, including the lien on my property, which stems from incorrect billing practices and a lack of response.Charges and Lien Placement Ohio Exterminating has imposed charges and placed a lien based on incomplete service and inconsistent communication practices.Resolution Sought Given my documented communication, prompt payment history, and the acknowledgment of service cancellation, I request the removal of all charges and the lien. I am willing to resolve this fairly but will escalate for further damages if necessary.

  

  Business Response

  Date: 11/18/2024

  After numerous attempts to contact this customer and exhausting all efforts we were forced to file a lien on the property for non-payment.   Customer has engaged legal counsel therefor this dispute will be settled through the court system.

  Customer Answer

  Date: 11/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22540055
  
  I am rejecting this response because the case is straightforward. Seeking legal guidance does not automatically mean this issue should escalate to court. From the outset, the fair resolution would have been to cut my bill in half, but instead, the company continues to assert that I received various correspondences, which is simply untrue. Were these correspondences certified, and can you prove they were delivered to me? I never received anything electronically, and only just received a physical bill for $179 two days ago.

  
  The core issue remains that I am being charged for incomplete work, a fact even noted by your technician on the paperwork. Your refusal to acknowledge this is concerning. We have multiple pieces of evidence showing the mishandling of this case by the business. I just question how based on all the above provided they can not show me any supporting documents claiming they sent me. 
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 11/23/2024

  The total balance due on the lien at this time is $331.66 which includes recording and release fees.  I am willing to split the difference with the customer and release the lien if we are paid half the amount $165.83