Business Profile

Collections Agencies

Tek-Collect Incorporated

Headquarters

Complaints

This profile includes complaints for Tek-Collect Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

85 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have disputed a debt with this debt collector.
I requested documents pertaining to the alleged debt owed.
In response they sent bogus paperwork with everything except for my name wrong. Wrong birth date. Wrong address. Wrong phone number. Wrong social security number. Fake autopen generated signature that never looked like any signature I have ever signed. Fake address. Wrong state.
They used the address I submitted on my **** complaint to send it to me and still sent it to the wrong address that had to be forwarded to me.
I do not nor have I ever owed any money to them or the company they are trying to collect for. They have damaged my credit to lower my score 110 points with a bogus collection and tried to extort me to pay them money for something I do not owe.
I want them to remove this immediately as well as pay me for having a car loan rate be 15% higher due to ruining my credit as well as pay a fine for illegally doing this after I proved they were wrong multiple times.
Business Response
Date: 10/31/2025
TekCollect has closed the account and we have notified Equifax, Experian and ********** to delete the account from the consumer credit files. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager ******* ******. Mr. ******** email address is ************************************ **** *****
Customer Answer
Date: 10/31/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *********
Initial Complaint
Date:10/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The convoy indicates that a company sold them my information for a debt. I resolved all of my collection accounts. Upon researching I contacted the business to get more information. After several attempts I failed. Either I was disconnected when asking for proof that this debt is valid. The request was for the original contract with my name, address and signature. I asked for proof this was sold by that agency. Either the hung up, left me only or indicated they do not have to provide this information or will provide this information once I agreed to make a payment. Why would I pay on a debt that could not be verified. This went on for several months until I did not receive any new corespondent. Now, two years later this is now on my credit report. If I am responsible for the debt I will work to resolve but so far it is not confirmed. The account has been added to my credit profile and negatively impacting my credit. The only collection accounts to be on my profile in 5 years. This is a scam.
Business Response
Date: 10/10/2025
TekCTekCollect has placed the account in dispute. *************** will request validation from the creditor, ************************, which we will send to the consumer. TekCollect is not a debt buyer, we are not the owner of this patient account receivable. Should the consumer need more information, they may call our toll-free number **************************** and speak with our Supervisor ****** *******. Mr. ********* email address is ************************************* **** *****
Initial Complaint
Date:10/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ****************** H E R O PE. I do not have a contract with TEK COLLECT **** They did not provide me with the original contractasrequested.
Business Response
Date: 10/10/2025
There is no agreement between TekCollect and the consumer. TekCollect represents the creditor, Crosscheck Capital/HERO Performance. On 07/31/2025, TekCollect responded to the consumer's dispute and sent the consumer validation of the account, including copies of the signed financing agreement. TekCollect will resend the information to the consumer. Should the consumer need further assistance, they may contact our toll-free number **************************** and speak with our Supervisor, ****** *******. Mr. ********* email address is ************************************* **** *****
Initial Complaint
Date:10/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/28 2025 I entered into a pay to delete agreement, which to date has not been honored w/ the credit bureau. I also requested a letter stating the debt was paid in full so I could file a dispute and the letter I received showed the amount that was paid as $0.00, when the actual amount paid was $1800.00. I requested an updated letter which was refused, and then I was hung up on without a resolution.
Business Response
Date: 10/06/2025
Our database shows the consumer's account is paid in full. TekCollect sent a letter, which the consumer copied with this complaint, confirming payment. That letter also informs the consumer that Tekcollect will notify the credit bureaus to delete the account from the consumer's credit reports. The account is out for deletion. Should the consumer require additional information, they may call our toll-free number at ******************************, and speak with our Supervisor, ****** *******. Mr. ********* email address is ************************************* **** Groff
Customer Answer
Date: 10/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *******
Initial Complaint
Date:09/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The agency has failed to provide evidence supporting this debt, yet it continues to harm my credit. Reporting without proof is unfair.
Business Response
Date: 09/29/2025
TekCollect has placed the account in dispute. *************** will request validation from the ****** ********* ******* ****** ****** * ****** **********, which we will send to the consumer. Should the consumer need more information, they may call our toll-free number **************************** and speak with our Supervisor ****** *******. Mr. ********* email address is *************************************************************

Customer Answer
Date: 10/08/2025
Ive already provided all the necessary information for this dispute, yet theres been no progress. This issue is urgent and continues to impact my finances. Please look into this immediately.
Business Response
Date: 10/19/2025
TekCollect requested validation from the ********* ******* ****** ****** * ****** **********. In that request we asked for copies of signed documents including the financial form and treatment plan. Along with that, we requested copies of the explanation of benefits and an itemized statement of account. As we have not received those documents from the ********, we have closed our file on the account and we will notify Equifax, Experian and TransUnion to delete this account from the consumer's credit reports. Should the consumer need more information, they may contact our toll-free number ###-###-####, extension **** and speak with ****** *******. Mr. ********* email address is *********************** - **** *****
Initial Complaint
Date:09/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disputing Tek-Collects handling of Account #******* (original creditor: Ideal Image).
On 08/23/25, I mailed a written settlement offer and dispute request, which was delivered to Tek-Collects ***********************************. I included proof of delivery. Despite this, Tek-Collect has not responded to my letter or provided any reasonable settlement terms.
In September 2025, Tek-Collect reported a new derogatory late entry to my credit report. This is misleading because the account is already in collections. Once an account is placed in collections, it should not continue to show new monthly late-payment notations. This practice makes it appear as if I am missing new payments each month, when in fact the balance has already been accelerated to collections.Additionally, I requested a full itemized ledger of the $1,656 balance, including which missed appointments were charged, what the contract authorizes, and whether additional interest or collection fees were added. Tek-Collect has not provided this breakdown.
Under the Fair Credit Reporting Act (FCRA), a disputed account must be reported as such and collection activity should not continue until proper validation is provided.I am acting in good faith and offered $496.84 (30% of the balance) as a one-time settlement to close this matter quickly. Instead of working with me, Tek-Collect has ignored my requests and furnished inaccurate updates to the credit bureaus, further damaging my credit.
I request that Tek-Collect: (1) provide a full itemized breakdown of the $1,656, (2) accept my $496.84 settlement offer or propose a reasonable counteroffer, (3) correct my credit reporting by removing the September 2025 late notation and marking the account as consumer disputes this account, and (4) provide any settlement or resolution agreement to me in writing so there is a clear and documented resolution.Note: Tek Collect has the original signed documents I sent through **** on the dates provided per upload.
Business Response
Date: 09/11/2025
The consumer has two accounts with Ideal Image. One account is for $1,656, and the other is for $1,105. TekCollect attempted to get itemized statements for these accounts from the creditor. This information, however, was not received. As a result, TekCollect has closed both accounts. Only one of the two accounts was reported to the credit bureaus. We have notified the credit bureaus to delete that account from the consumer's credit files. **** ***** email ********************************* Telephone ************
Initial Complaint
Date:09/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The account reflects duplicate reporting, creating a false picture of my debt.
Business Response
Date: 09/22/2025
On 09/12/2025 TekCollect placed this account into dispute in response to a complaint filed by the consumer with the Consumer Financial Protection Bureau. TekCollect has notified Equifax, Experian & TransUnion that the consumer disputes the account. We have requested validation of the debt from the creditor, ******* ****** *****, which we will send to the consumer upon receipt. Should the consumer need additional information, they may call our toll-free number ###-###-####, extension 1213 and speak with our Manager, ***** ******* Ms. ******** email address is ********************** - **** ***** Phone ###-###-#### email *********************
Customer Answer
Date: 10/01/2025
**************
I am not accepting the resolution for this is very urgent matter and it is hindering me to reach my financial goal I wanted this to be resolve immediately.

Regards,

******* *************
Initial Complaint
Date:09/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,

I am filing a formal complaint against Tek Collect Inc **** ***** ********* ** ****** regarding a derogatory collection account they have reported on my credit file in connection with ******* ********** ******.

I recently reviewed my credit report through Credit Karma/TransUnion, and I discovered this account listed as “Placed for Collection” with a balance of $256.
I have no knowledge of this debt and have never received any billing statements, notices, or validation from Tek Collect. I dispute the accuracy and legitimacy of this account.

This account is harming my credit score and financial wellbeing. I request that this account be fully investigated and removed from my credit reports unless the creditor can provide clear, verifiable documentation proving the debt is valid, accurate, and legally mine.

This reporting may violate the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA), which require debt collectors and furnishers of information to report only accurate and verifiable debts.

I respectfully request that the Better Business Bureau assist me in resolving this matter promptly.
Please require Tek Collect Inc to either provide validation or delete this account from my credit reports.

Enclosed is a screenshot of the derogatory entry as it appears on my credit report for your review.

Thank you for your prompt assistance.

Sincerely,
****** ******
Business Response
Date: 09/04/2025
******* ********** ****** placed the consumer's account for collection on 05/07/2024. TekCollect has sent notices to the consumer at the address listed on the account, **** ***** ******** ******* ************ ** **********. We have also placed calls to the telephone number ###-###-####. We have placed this account in dispute, and we will request validation documents from the ********** ********, which we will send to the consumer. Should the consumer need more information, they may call our toll-free number ###-###-####, extension ****, and speak with our Supervisor ****** *******. Mr. ********* email address is *********************** - **** ***** email ********************* Phone *** *******
Initial Complaint
Date:08/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against TEK- COLLECTIONS *** regarding a collection account that has been reported on my credit report and is not mine.I recently reviewed my credit report and discovered a collection account listed under my name. I have never entered into any contract or agreement with this company, and I have no knowledge of this debt. I have not received any prior communication, bill, or verification of this account, and I firmly believe this is an error or a case of mistaken identity.This false collection account is negatively affecting my credit, and I am extremely concerned about the damage it is causing to my financial reputation. I have already contacted the credit reporting agencies to dispute the item and have requested verification of the debt from the collector, but I want to ensure this matter is further escalated and properly investigated. I respectfully request that this account be thoroughly reviewed and removed from my credit history as soon as possible.
Business Response
Date: 08/24/2025
The creditor is ****************** The consumer's account is part of a receivable portfolio that was place for collection. It is a part of the ************ bankruptcy and is being overseen by the trustee in that case. Should the consumer need more information, they may contact our toll-free number **************************** and speak with our Manager, ***** ******. Ms. ******** email address is ************************************ **** ***** email ********************************* phone ************
Initial Complaint
Date:08/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The creditor has altered account details in a way that misrepresents the status.
Business Response
Date: 08/22/2025
TekCollect placed this account in dispute earlier this week in response to the consumer's complaint filed with the Consumer Financial Protection Bureau. We have notified the credit bureaus that the account is disputed. Our Support Manager has contacted the creditor, ***** ***** in ************ ********** and we have requested copies of the signed documents and an itemized statement of account, which we will send to the consumer. Should the consumer need additional information, they may contact our Manager, ***** ******. Our toll-free number is ###-###-####. Ms. ******** extension is ****. Ms. ******** email address is **********************

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Tek-Collect Incorporated

Tek-Collect Incorporated

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Tek-Collect Incorporated is BBB Accredited.