Complaints

This profile includes complaints for Levy & Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Levy & Associates, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Levy & Associates, LLC

  2489 Stelzer Rd Columbus, OH 43219-4007

  
• 

  Levy & Associates, LLC

  PO Box 182423 Columbus, OH 43218-2423

  
• 

  Levy & Associates, LLC

  4915 Saint Elmo Ave Ste 204 Bethesda, MD 20814

• 

  Levy & Associates, LLC

  Fort Wayne, IN 46815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had me served to go to court for unpaid credit card bill, which I intend to make payments towards.

  But when I call they make you wait on hold telling you that you are 10th in line, then 6 in line, then 4th in line.

  Then when you become number 1 in line, they send you to voicemail. I am just trying to set up a payment plan. The court documents tell me to reach out to them.

  I have left voicemails and made appointments online and nothing; emailed them. Nothing. No response nothing. This is ridiculous.

  I am trying to work with them and they are not with me. And I reading from all over the place that this is what they do. They make it impossible to settle out of court and the first time you hear from them is the date of the court hearing. This has to be illegal.

  

  Business Response

  Date: 06/03/2025

  ********************
  We have received the above referenced inquiry from ********* ******* to which she states she has had difficulty reaching our firm requests that we contact her.
  
  Our records confirm that ********* ******* attempted to contact the firm by phone on May 28, 2025. There were no agents available at the time of ********* *******’s call and she was given the option to leave a message for a return call. Our records also confirm that ********* ******* used our online option to set up an appointment time for a return call. ********* *******’s appointment time was scheduled for June 3, 2025 at 4:15 pm. The firm has no record of emails received from ********* *******. The firm placed an outbound call to ********* ******* on May 28, 2025, the same day that her voicemail was received and this inquiry was filed. The firm was able to assist Jacquelyn Richman on that phone call. We regret any difficulty ********* ******* had in attempting to reach us by telephone. 
  
  If ********* ******* has additional questions she may contact us directly by corresponding to Levy Law Firm, ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a settlement agreement with Levy & Associates on February 7, 2025 and agreed to pay $1,062.00 in order to satisfy the account.

  During that phone call, I was made fully aware that the wage garnishment would still be in effect until the settlement amount was paid and paperwork was processed through the courts and that any overpayment would be refunded.

  I made the settlement payment separately and had a total of $1,950.03 garnished from my wages. The payments were received and processed by the court on the following dates: $630.39 on 2/27/2025, $411.46 and $29.61 on 3/12/2025, $441.78 on 3/25/2025, and $436.79 on 4/9/2025. There were two Satisfactory Judgement letters issued from the courts dated 3/24/2025 and 4/1/2025.

  All the referenced documents have been attached. The $436.79 payment on 4/9/2025 was promptly refunded to me by the court as they had received one of the Satisfactory Judgement letters prior to the payment. I have made several attempts to reach Levy & Associates regarding the $1,513.24 overpayment but have not been successful. When calling, I have sat in queue only to have the option to leave a voicemail, which states a call will be returned within 12-24 business hours.

  I have called at various hours of the day as I know they may have higher call volumes at certain hours of the day. My most recent attempt was May 16, 2025.

  I have also filled out the "Contact Us" form through their website and have yet to hear back from anyone.

   

  

  Business Response

  Date: 05/29/2025

  ***************
  
  We have received the above referenced inquiry from ******* ***** regarding the status of a refund for an overpayment related to a settlement and appreciate the chance to respond to her concerns.  
  
  Our records confirm that Ms. ***** made an overpayment in the amount of $1,513.24.  On May 23, 2025 the firm sent a refund of that amount to Ms. ******* address. The firm spoke with Ms. ***** on May 23, 2025 and advised that the refund has been sent. We regret the delay, and any difficulty Ms. ***** had in attempting to reach us by telephone.  We have addressed Ms. Polly’s concerns internally and appreciate her patience.    
  
  If Ms. ***** has additional questions she may contact us directly by corresponding to Levy Law Firm, ** *** ******* ********* **  *********3 or by calling our Toll Free Number ###-###-####.

  Customer Answer

  Date: 05/29/2025

  I accept the business's response to resolve this complaint and appreciate their timely handling.  
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After agreed settlement with **** and Associates had been made and paid in the amount of or around ($1100) according to a letter received March 10th.

  There is over $300 in overpayment which I was told that would be refunded. I have made numerous calls and left various voicemails every week since the settlement satisfaction letter had been sent. I have not gotten a returned phone call or any correspondence regarding my refund.

  This is unacceptable. The Levy and Associates **** constantly transfer me to the same supervisor "***** *****", every call goes to voicemail.

  I need a response ASAP.

  WHAT IS THE STATUS OF MY REFUND??WHATS IS THE STATUS OF THE ORDER TO THE JUDGE WITH THE HAMILTON COUNTY COURTS TO RELEASE THE REST OF MY GARNISHED WAGES??

  

  Business Response

  Date: 04/10/2025

  April 10, 2025
  
  BBB, Better Business Bureau
  **** *****
  
  Re: BBB Complaint Number: 23157908
  
  We have received the above referenced inquiry from **** ***** regarding the status of a refund for an overpayment related to a settlement and appreciate the chance to respond to his concerns.  
  
  Our records confirm that Mr. ***** made an overpayment in the amount of $393.97.  On March *******, we requested that amount be refunded to Mr. ***** and, during a phone call with Mr. ***** on April 4, 2025, advised him that the refund was in process.  We regret the delay and appreciate Mr. ****** patience.    
  
  
  If Mr. ***** has additional questions he may contact us directly by corresponding to Levy Law Firm, ***********************, *******; ********** or by calling our Toll Free Number ************.

  Customer Answer

  Date: 04/30/2025

  The refund process has not been fully settled. I have $1556.78 being held by the Hamilton County Courts. The Courts cannot release the funds to me because they are waiting on an order for release of lien for the Judge to sign, to be sent by the Levy and Associates office. It has been over a month since this debt has been settled. Levy  and Associates correspondence and communication regarding this simple process has been horrid to say the least. This serves as huge a huge impediment on my day to day life. I have made over a dozen calls regarding this one document being sent to the judge. And the only thing that gets done is that I get sent to a voicemail to get an update or response, which no one has yet to reply to. I have sent 3 emails with my case number and contact information. I got one response telling me have I the wrong law office, which is absurd. This has gone on too long. Please send the order for the release of lien for the Judge to SIGN!!!

   

  Levy & Associates and I (**** *****) agreed to a settlement that was paid and satisfied. As a result of the garnishment process more wages were garnished than the agreed settlement amount. I have received an overpayment reimbursement from Levy & Associates but the Courts are to hold the rest of the wages ($1565) until an order for release of wages is sent to the Judge the on the case to sign for release. I have called 3 to 5 times every week for a month to get a status update regarding this document being sent to the judge. Neither the Associates, representatives or official attorneys can give any semblance of a timeline regarding this. I need this order sent to the judge ASAP!!

  

  Business Response

  Date: 05/08/2025

  5.8.25 Business needs additional time - waiting on further information

  

  Business Response

  Date: 05/09/2025

  May 7, 2025
  
  BBB, Better Business Bureau
  **** *****
  
  Re: BBB Complaint Number: 23157908
  
  We have received the above referenced inquiry from **** ***** stating the refund process has not been settled because the court is waiting for a release of lien to be filed for the courts signature before releasing overpaid funds.  We hope this response clarifies the situation and resolves Mr. ****** concerns. 
  
  On March 31, 2025, after Mr. ***** settled his account, our firm filed with the Hamilton County Common Pleas Court a Release of Lien and a Satisfaction of Judgement. Then, on April 9, 2025, Mr. ***** called the firm and stated that the court had requested us to submit an order for the release of lien.   In response, we called spoke to the court clerk who advised us that the lien release was pending the courts signature and the court had no knowledge of the order Mr. ***** had referenced. 
  
  Yet, Mr. ***** contact the firm again on April 22, 2025,and told us that the court advised him the firm had filed incorrect paperwork.  So the firm contacted the court again, and again the clerk did not have any knowledge of a request for an order.  Nevertheless, to help resolve this situation, on April 25, 2025, the firm submitted to the court another Release of Lien.  On May 5, 2025 the court confirmed it had received the release but asked for more information on whom the funds should be released to. The firm therefore submitted an updated release on May 9, 2025.
  
  We appreciate and understand Mr. ****** frustration and regret that this process has been delated. But we assure Mr. ***** that we are doing our best to address this situation and have the overpayments released to him.  ************ has additional questions he may contact us directly by calling our Toll Free Number ************.

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Levy & Associates has not refunded me. I had a wage garnishment issued against me. However I paid the full amount as soon as it was issued. But my employer still sent Levy & Associates checks of $429.54 and $44.17 sent on 12/13/24 and 12/26/24 respectively. I have not received any refunds for these overpayments despite calling and speaking to 2 employees on their call center team who assured me any overpayments would be refunded. I have paid a total overpayment of $473.71 and would like that amount refunded as I paid the full garnished amount before my employer sent those checks taken out of my paychecks.

  

  Business Response

  Date: 01/16/2025

  January 16, 2025
  
  BBB, Better Business Bureau
  **** ******
  
  Re: BBB Complaint Number: 22782682
  
  We are in receipt of the above referenced inquiry from **** ****** claiming they have not received a refund for an overpayment that was made as a result of their place of employment issuing payments after the account was paid in full.
  
  The firm received a check in the amount of $429.54 from ********* The firm did not process the check as the account was paid in full at the time of receipt. The firm returned the check to ******** via mail on January 8, 2025.
  
  If **** ****** has additional questions he may contact us directly by corresponding to Levy Law Firm, PO Box ******, ********, *******; ********** or by calling our Toll Free Number ************.
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being garnished 25 percent of my pay from a law firm, of which isn't court ordered, for a debt of over $7000. I don't owe ANYONE that much money. And they're not even telling me who the client is. I am will not tolerate being scammed and this law firm will fall like Rome if this **** persists.

  

  Business Response

  Date: 12/10/2024

  Re: BBB Complaint Number: ********
  
  We are in receipt of the above referenced complaint from ****** ***** stating that they are being garnished without a court order for an amount they do not owe, and additionally they do not know the creditor.  
  
  Our records indicate Mr. ******* file was placed with our firm by our client ********* ********* *** *** ***** ****** ********* on or about April 15, 2010. Suit was filed with the ******** ****** Municipal Court on March 18, 2013. Judgement was granted on July 23, 2013 in the amount of $5,224.19 plus court costs and post-judgment interest at the rate of three percent. The firm filed for garnishment on November 6, 2024. 
  
  If Mr. ***** has additional questions he may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a car loan back in 2016. I called & told them to come get the car because I couldn't afford it. I received nothing from them after that. Then in August of 2024 I started getting my wages garnished. I didn't receive anything prior to the garnishment saying that it was taking place & there is a 6 year statue of limitations on collecting a debt in ohio. The garnishment was filed with the court on March 20, 2018 and the first garnishment didn't happen until Aug 5, 2024, which was after the 6 year statue of limitations exceeded. In order to have been within the 6 year it would have to have been started wage garnishment on or before Mar 20, 2024. The garnishment was signed by the judge on July 31, 2024 which was over 4 months past the legal state statue of limitations law. So I'm wanting to get refunded for the wages that has been garnished & a letter stating that no further garnishment is needed so my employer will stop the garnishment.

  

  Business Response

  Date: 11/27/2024

  *********************
  
  We are in receipt of the above referenced complaint from ***** ******** stating that she is being garnished for an account without notice and that is past the statute of limitations.
  
  Our records indicate Ms. ********** file was placed with our firm by our client Credit Acceptance Corporation on or about September 20, 2016. Suit was filed with the ****** ****** Municipal Court on November 3, 2016. Judgment was granted March 20, 2018 in the amount of $7,438.99 plus court cost and post judgment interest at the rate of three percent. Enclosed is a copy of the Judgment. The Judgement does not expire until July 29, 2029. Thus, our garnishment efforts are within the applicable statute of limitations.
  
  The firm mailed Ms. ******** a letter on or about June 21, 2024 advising of ways to avoid the firm proceeding with a garnishment. Enclosed is a copy of that letter. Thus, Ms. ******** was provided notice prior to the commencement of garnishment. The firm did not receive a response to that letter and therefore the firm filed for wage garnishment on July 29, 2024.
  
  Ms. ******** contacted the firm on August 14, 2024 stating that she was on a reduced income and did not want the garnishment. The firm advised the consumer that because the garnishment was already in place only a balance in full payment would release the garnishment. The firm advised Ms. ******** that she could request a garnishment modification to which she declined.
  
  Ms. ******** contacted the firm again on August 23, 2024 advising that she spoke to our client and they agreed to a settlement payment in the amount of $1,875.00 due by November 21, 2024. The firm confirmed with our client that the settlement offer was valid. Enclosed is a copy of our letter dated September 3, 2024, where the settlement with Ms. ******** was memorialized in writing. Ms. ******** was also advised that the garnishment funds would be applied to the settlement but the full settlement would need to be paid by November 21, 2024. The firm received a total of $723.07 in garnishment payments from the consumer prior to that deadline. There were no additional payments made toward the settlement amount. Because the full settlement payment was not paid as agreed by Ms. ******** by November 21, 2024, the settlement is now null and void. Currently, Ms. ********** account has an outstanding balance so the firm cannot grant Ms. ********** request to refund her wages garnished to date.
  
  If Ms. ******** has additional questions she may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  
  Enclosures

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/2024 I had received my paycheck and apon checking my hours I seen where there was a Garnishment of $255.19. Immediately called ******** / payroll I am a site supervisor for driver that transport the railroad workers . The said they had received a letter from Levy Associates to garnish my wages. Not a court order or Judgement. I called ###-###-#### on 11/13/2024 due to the fact I literally live pay check to pay check and was not able to pay my rent or get my Gas turned on due to the money being taken out without any knowledge to me at all. After leaving the message demanding a call back with a detailed explanation I went directly to crawford county municple and there are no Judgements,liens garnishment and literally no records. After reviewing the rules and laws about this Matter I had actually received a call back on 11/18/2024 I spoke with someone who said it looked like auto loan he could not tell me anything at all pertaining to this issue,however now knowing the laws a out this matter and speaking h to several advovate ready to pounce on this company for their unlawful practices and terrible professionalism, I never received no letter in the mail certified or any other information. Absolutely nothing. He said I was making $100.00 payments on a car in April , however I was actually buying vehicle and was making regular payments in April he said he could mail the paperwork he had and needed my Address to send it. We'll I believe that might have said it all. I had ask him how to stop this and he said pay Levy and Associates 14,000.00 . This has set me back at this time and I still according to all Ohio Counties have no Judgments or Garnishment Oders. THIS IS NEEDS TO STOPPED IMMEDIATELY IT IS UMFAIR AND UNJUST.

  

  Business Response

  Date: 11/25/2024

  *******************
  
  We are in receipt of the above referenced complaint from William *********** stating that the firm sent a letter to his employer to withhold funds without a Judgment or Garnishment Order.
  
  Our records indicate Mr. ************* file was placed with our firm by our client on or about February 20, 2009. Suit was filed with the ******* ****** ********* ***** on April 14, 2009. Judgment was granted May 12, 2010 in the amount of $7,609.59 plus court cost and post judgment interest at the rate of five percent. The consumer signed an Agreed Judgment Entry to pay $100.00 monthly starting April 23, 2010 for six months and then to re-evaluate the financial situation to increase the payment amount. Mr. *********** made five payments in the amount of $100.00 in 2010 and no additional payments have been received. Mr. *********** did not pay as agreed and therefore the firm proceeded with the legal process. The firm filed for wage garnishment on September 30, 2024. At this time the firm has not received any wage garnishment payments.
  
  Mr. *********** contacted the firm on November 18, 2024 and requested validation of debt. This was mailed to Mr. *********** on or about November 19, 2024. If Mr. *********** has additional questions he may contact us directly by corresponding to Levy Law Firm, ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business filed a lawsuit against me to collect a debt for medical bills that went to collections. I then immediately paid the hospital directly in full. I am trying to get contracted as a financial representative for Northwestern Mutual amd they need something from Levy and Associates saying the debt has been paid on on a payment plan (I provided them the notice of dissmisal from the court signed by ******* * ****** #*******).

  Levy and Associates apparently changed systems and they now have no record of me and therefore will not send me anything saying I do not owe any money. This is keeping me from getting contracted and by extension getting paid for work and training already completed.

  I have been trying to get this resolved for weeks and they refuse to give me anything I can pass to my prospective employer stating I do not owe them anything

  

  Business Response

  Date: 11/08/2024

  **********************
  
  We are in receipt of the above referenced complaint from ***** ***** stating that their account has been paid to the hospital and they are requesting a paid in full letter.
  
  The firm has verified with our client that Mr. ******* account is paid in full. Our client advised us they have spoken with Mr. ***** and that a payment history letter was mailed to Mr. ***** on November 1, 2024. In addition, the firm mailed Mr. ***** a paid in full letter on November 6, 2024.
  
  If ***** ***** has additional questions he may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

  Customer Answer

  Date: 11/08/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently owe $766 to an old ****** card (*********) that went into default last year after I had a heart attack. I've contacted levy several times willing to make a $50 payment a month until this is resolved. Every time I contact anyone (including supervisors) the best they can do is $150 a month. Like so many others, we live paycheck to paycheck and can only afford $50 a month until it's paid off. I currently have over $6000 in medical debt with another collection agency, and they are willing to take $40 a month until paid off. I don't understand why levy will not take less than $150 a month. I acknowledge the debt and want to pay it back, but I can only afford $50 a month. I know agencies like these purchase these debts for a fraction of the original debt. So I know there has to be the ability to negotiate. I hope someone who is higher on the corporate structure at levy reads this and contacts me so we can resolve this debt. Thank you

  

  Business Response

  Date: 10/31/2024

  ******************
  
  We are in receipt of the above referenced complaint from ***** ****** stating that he has attempted to make a payment agreement of $50.00 per month on his account and the firm will only agree to accept $150.00 per month.
  
  Our records indicate Mr. ******** file was placed with our firm by our client ******* *** ** *** on or about February 6, 2024. Mr. ****** has reached out to firm in order to establish a payment agreement on their account. The firm offered Mr. ****** a payment agreement of $175.00 per month until the account was paid in full, to which Mr. ****** did not agree. Mr. ****** was advised that any payment amounts that are sent into the firm would be deducted from his account balance. The consumer made a payment in the amount of $10.00 on or about May 20, 2024 that has been deducted from the account balance.
  
  In the interest of customer service, the firm is willing to offer Mr. ****** a formal payment agreement in the amount of $50.00 per month until the account is paid in full. The firm attempted to reach Mr. ****** by phone on October 25, 2024 to establish the payment agreement, but there was no answer.
  
  ***** ****** may contact us directly to establish the payment agreement by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

  Customer Answer

  Date: 11/13/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:10/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been trying to reach someone to speak to from levy and associates and it seems like I can’t get someone to answer me they freeze my bank account I have no money I have 2 kids I have no other income I can’t not get a hold of them I keep leaving voicemails and no one calls me back me .

  

  Business Response

  Date: 10/23/2024

  ****************
  
  We are in receipt of the above referenced complaint from ****** ****** claiming that their bank account is frozen, they cannot reach the firm and their voicemails are not returned.
  
  Our records indicate the file was placed with our firm by our client on or about August 2, 2024. The account was placed with our firm with Judgment being obtained. Judgment was granted on May 28, 2021 in amount of $6,530.70 plus post-judgment interest at the rate of five percent. The firm filed for a Post-Judgement Writ of Garnishment September 10, 2024.
  
  The firm conducted a search of our system of record with the Ms. ******’ phone number for two weeks prior to the BBB complaint.  Ms. ****** placed calls to the firm on October 16, 2024 and October 17, 2024. There were no representatives available at the time of her calls and she was given the option to leave a message for a return call.  The firm placed a return call to Ms. ****** on October 17, 2024. During that call Ms. ****** was advised that the firm is currently waiting an Answer for the pending bank garnishment.
  
  If Ms. ****** has additional questions she may contact us directly by corresponding to Levy Law Firm, ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.