The Kirby Company World Headquarters

The Kirby Company, an unincorporated division of The Scott Fetzer Company, manufactures home cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products.

Products & Services

Kirby home cleaning systems, Kirby homecare products

Business Details

Location of This Business
1920 W 114th St, Cleveland, OH 44102-2322

BBB File Opened:	1/1/1961
Years in Business:	107
Business Started:	1/1/1914
Accredited Since:	4/1/1942

Type of Entity:	Corporation

Alternate Business Name

Kirby
The Kirby Company

Business Management

Ms. Adrienne N. Cvetkovic, Chief Compliance Officer
Mr. David Grzebinski, President/CEO

Contact Information

Principal

Mr. David Grzebinski, President/CEO

Customer Contact

Ms. Adrienne N. Cvetkovic, Chief Compliance Officer

Additional Contact Information

Fax Numbers

(216) 529-6146
Primary Fax

Email Addresses

Primary

Customer Complaints

13 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint

Complaint Type: Problems with Product/Service

Status: Resolved

10/19/2020

I have contacted the company numerous times about my vacuum breaking. I was told to contact the independent distributor as well as a licensed kirby repair center. Unfortunately, the independent distributor has gone out of business and none of the repair centers answered or returned my multiple calls. I again contacted the kirby company and was told that I would have to pay for someone to look at it to determine if it's under the warranty terms or pay for someone to rebuild it but the parts would be covered. This has been over a span of 1.5 years and an inoperable vacuum that I am still paying for.…Read More

Read 12 More Complaints

Customer Reviews

2 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

I actually have 4 Kirby vacuums in 2 homes. The first one was purchased in about 1973 and is the old red model. I do like the way they perform when they are in good working order. However, I have had trouble with finding a reliable place in my area to buy parts and to service them. I like to keep one upstairs and one down & one set up for hard floors and one for carpet. They are heavy for me to carry up and down. The oldest one, I use for the basement. It has a bag that you need to empty! I have one now that is not working at all and cannot find a Kirby dealer in my area to take it to to be fixed. I was told that these are guaranteed for a lifetime, however, they occasionally need parts or repairs and there does not seem to be a place near me as the one that was here has closed. They had a very poor reputation for customer service as I see from reviews. Can you please tell me where to take my vacuum to be repaired? I have obviously been a good customer. Thanks, ****** ****** ***** *** *****

The Kirby Company World Headquarters Response

10/03/2018

As always, than you for the opportunity to respond to Ms. ***'s concern. We will be contacting her today and taking care of her service and supply needs. There is an independent distributor in York, PA whom we know will be delighted to assist, but if Ms. *** prefers, we can take care of her right from our World Headquarters in Cleveland. Whatever works best for her will work for us. We look forward to making her a happy Kirby customer, and we again appreciate the opportunity to do so. Thank you.

Read 1 More Customer Review

Products & Services

Kirby home cleaning systems, Kirby homecare products

Business Details

Location of This Business
1920 W 114th St, Cleveland, OH 44102-2322

BBB File Opened:	1/1/1961
Years in Business:	107
Business Started:	1/1/1914
Accredited Since:	4/1/1942

Type of Entity:	Corporation

Alternate Business Name

Kirby
The Kirby Company

Business Management

Ms. Adrienne N. Cvetkovic, Chief Compliance Officer
Mr. David Grzebinski, President/CEO

Contact Information

Principal

Mr. David Grzebinski, President/CEO

Customer Contact

Ms. Adrienne N. Cvetkovic, Chief Compliance Officer

Additional Contact Information

Fax Numbers

(216) 529-6146
Primary Fax

Email Addresses

Primary

Business Categories

Producers

Local BBB

BBB Serving Greater Cleveland

More Info on Local BBB

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