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Business ProfileThe Kirby Company World Headquarters

Producers
Multi Location Business
BBB accredited business

Contact Information

1920 W 114th St

Cleveland, OH 44102-2322

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(216) 228-2400

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 4/1/1942

Years in Business: 109

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

1/5

Average of 1 Customer Reviews

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Customer Complaints

11 complaints closed in last 3 years

4 complaints closed in last 12 months

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File a Complaint

BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 4/1/1942

Years in Business: 109

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Related Categories

Overview

The Kirby Company manufactures home cleaning systems. The cleaning systems are sold through an international network of independent distributors, who provide in-home sales presentations and offer servicing of the products.

Products & Services

Kirby home cleaning systems, Kirby homecare products

Business Details

This is a multi-location business.

BBB File Opened:
1/1/1961
Years in Business:
109
Business Started:
1/1/1914
Accredited Since:
4/1/1942
Type of Entity:
Corporation
Alternate Business Name
  • Kirby
  • The Kirby Company
Business Management
  • Mr. David Grzebinski, President/CEO
Contact Information

Principal

  • Mr. David Grzebinski, President/CEO
Additional Contact Information

Fax Numbers

  • (216) 529-6146
    Primary Fax

Email Addresses

Read More Business Details

Customer Complaints

11 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

02/20/2023

Complaint Type:
Advertising/Sales Issues
Status:
Resolved
Despite clearly marked 'no soliciting' signs posted at the entrance to our development, a sales representative has been trespassing on private property and disrupting our residents making unsolicited sales calls.
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Read 10 More Complaints

Customer Reviews

1 Customer Reviews

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How BBB Processes Complaints and Reviews

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Most Recent Customer Review

Devin M

01/10/2022

DM
This Kirby vacuum is not worth the time and money. I just wanted to make everyone aware of this. I learned from my mistake and want everyone to learn from my mistake as well. I have a grand left to pay for this vacuum. This vacuum is more of hassle than it is a help and the belt on it is way too fragile and have to constantly buy new ones. If you have any pets you will constantly be taking it apart to clean the rollers and the putting it back together which is a hassle in itself. While it is too late for the BBB to help me out, I can help you out by warning you. I will leave you with this, you are better off just buying a 30 dollar vacuum than buying this.
DM

The Kirby Company World Headquarters Response

02/11/2022

Hello Devin, Thank you for reaching out to The Kirby Company through the Better Business Bureau. We hope you’re having an excellent day. We’re so sorry to hear of your dissatisfaction with your Kirby. Of course, we want you to love it and maximize its capability. Usually when you go through belts quickly, there is an issue with the installation. Please call our troubleshooting team at ************ between 8am -6pm, EST, weekdays and 9am-4pm, EST, Saturday. We look forward to assisting you and helping you with your concerns. Speak with you soon!

Products & Services

Kirby home cleaning systems, Kirby homecare products

Business Details

This is a multi-location business.

BBB File Opened:
1/1/1961
Years in Business:
109
Business Started:
1/1/1914
Accredited Since:
4/1/1942
Type of Entity:
Corporation
Alternate Business Name
  • Kirby
  • The Kirby Company
Business Management
  • Mr. David Grzebinski, President/CEO
Contact Information

Principal

  • Mr. David Grzebinski, President/CEO
Additional Contact Information

Fax Numbers

  • (216) 529-6146
    Primary Fax

Email Addresses

Read More Business Details

Local BBB

BBB Serving Greater Cleveland

More Info on Local BBB

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

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