March 23, 2019 a ***** representative came by my apartment and offered to clean my carpets so they can show off their ***** Avalir 2 vacuum cleaner. She showed us (my daughter ***** and I) how dirty our carpets were and how much cleaner my apartment would be if we were using a *****. The asking price of $2295 was too high, so I declined, however she kept pressing for the sale and offered to give us the full purchase price ($800) of our "under preforming" ***** vacuum as a trade in in lieu a cash down payment. My ***** vacuum was relatively new and working normally. The first time we used the ***** vacuum we had a problem with it. I called the number on the paperwork to explain the problem, the person on the phone assured me it will be fine and told me that I needed to bring it to their location in Salem NH. I told them how disappointing it is to already have a problem with it and would rather they pick it up and return my ***** Vacuum. They told me they couldn't do that, and I needed to bring it to them at their location. We packed everything up and drove to their location in NH. When we finally got there and reiterated how disappointed we were and asked to cancel the purchase contract and return our *****. They told us they couldn't do that; the problem was caused by "operator error" and they would replace the broken belt at no additional charge. This occurred within the first two of days and has been brought back to them five more times for the same reason. Although they kept citing the problem was due "Operator error" I never had these problems with any of the other vacuums I have owned. Due to illness we have only tried using the ***** a half a dozen times; my daughter in-law has been doing the cleaning using her own vacuum and therefore haven't had to use it. We recently tried using it and it caught on fire! Once again, I called the phone number on the contract and was immediately told it was probably another operator error and was told to bring it to them. I am 88 years old, it’s unfair of them to keep making me lug this heavy vacuum all the way to them, only to be accused of causing the problem due to operator error. Although I don’t have any confidence in their ability to ever make it work as described, I continued making the monthly payments until it caught fire last month.