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          Granite Depot Ohio has 1 locations, listed below.

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            Business ProfileforGranite Depot Ohio

            Countertop Fabrication
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 11/26/2019

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Granite Depot Ohio, LLC provides comprehensive countertop design and installation services. Custom kitchen countertops are built from scratch according to the homeowner’s specific design requests.

            Products & Services

            natural stone slab, granite slab, quartz slab etc.

            Business Details

            BBB File Opened:
            2/12/2019
            Years in Business:
            5
            Business Started:
            10/1/2018
            Business Incorporated:
            1/1/2019
            Accredited Since:
            11/26/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Granite Depot Ohio, LLC
            Business Management
            • Mr. Zhongxi Chen, Manager
            Contact Information

            Principal

            • Mr. Zhongxi Chen, Manager

            Customer Contact

            • Mr. Zhongxi Chen, Manager
            Additional Contact Information

            Fax Numbers

            • (216) 265-8188
              Other Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kim C

            03/28/2021

            Unfortunately, I cannot recommend Granite Depot Ohio (GD). On October 10, 2020 I selected a Calacatta Laza quartz from MSI International (MSI). Which is displayed in their showroom. Emily Z. assisted me with this purchased, measurement, and install of the kitchen countertop. However, after the countertop was installed, I had a conversation with Emily over the phone, and discovered she did not collaborate with MSI to purchase the quartz I ordered, and Mr. Z**** ** **** *he co-owner of (GD) installed a knockoff quartz from their warehouse called Laza and It was more expensive than MSI quartz. Install day was a nightmare. Mr. **** arrived with his team of installers, and he only speaks Mandarin. I purchased a sink from **** *****. The sink was being installed as an undermount. He removed the sink from the box then sawed off the faucet holes. I asked, why cut the sink? verse predrilled holes in the countertop for the faucet and soap dispenser. One of the installers said it is easier for them to customize faucet holes. Mr. **** told his team not to speak to me. Although, the installers are fluent in English and Mandarin. I replied the sink has a 5-year limited warranty which was just voided due to this. Mr. **** hirers novices and half-lived hands meaning inexperienced or beginner: Job post #1 https://www.168worker.com/page/63613 Hire granite countertop installation master The city of Cleveland, Ohio is looking for skilled granite and marble countertop installation masters and several skilled polishing masters. In addition, novices will be hired, and half-lived hands will be employed. You only need to be serious about doing miscellaneous tasks, and don't delay. Don't call if you are in trouble, and don't waste each other's time. The accommodation is all single rooms. The dormitory is a ten-minute drive from the company and a fifteen-minute drive from the Chinese supermarket in Chinatown. The dormitory is only a few minutes away from ******** *** ***** ****. People are easy to get along with, working hours are 9 am-6 pm, call for details. Phone: Location: Ohio Job posting #2: https://jieshaowang.com/jobs/45131.html Location: {Ohio}, City: {Cleveland}. We are looking for several masters of marble, granite, and countertop installation, who need to be skilled, (no interruption, no interruption, thank you!) The company personnel are very easy to get along with, help each other, stay in one room, independent house, free inside the house Washing machine and dyer. The workplace is five minutes away from the dormitory, and the company provides SUVs for daily use by workers. There are daily convenience supermarkets near the workplace, such as ********* ***** ***** ***** and the company is 15 minutes away from Chinatown by car. There are various Chinese seafood supermarkets. Working hours are nine in the morning-six in the evening. It’s about seven hours’ drive from New York, and the bus departs from Manhattan’s Chinatown. Tangren buses run once a day and once each back and forth. For more information, please call this phone number to call, Mr. C*** (please do not call a phone number starting with 646, and this. starting with 917) CONTACT INFORMATION: Contact Mr. C***: Person Contact (redacted) Number I have made multiple attempts to resolve this complaint with GD without success. I had to file a small claim compliant. About a week later I received a letter from their attorney requesting the following relief: dismiss my compliant, and award GD reasonable attorney fee, cost, and such further relief to which the court deems just and proper. Interesting! GD is asking me for more money. Granite Depot Ohio: 1. Deliberately installed a knockoff quartz countertop in my kitchen. 2. The company lacks integrity. 3. Employees lack language etiquette in the workplace. They intentionally use their fluency in Mandarin to isolate me and other ethnic groups within an English conversation. 4. GD offered me a one-year labor warranty but failed to give me anything in writing. Do your due diligence check public court cases, Yelp and Google reviews etc. I wish I had.

            Local BBB

            BBB Serving Greater Cleveland

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