ComplaintsforAppliance Parts 365
Current Alerts For This Business
On November 18, 2022, BBB conducted another review of this business. To date, the pattern remains with the addition of concerns pertaining to failure to provide accurate products ordered and delayed response times”
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I order parts that were on back order. I continued to follow up on the orders and after time had passed I opened a case with the company that asked for my address so that a refund check could be issued. I still have not received a refund and it has been over a month. Attachments show the order as well as the case where my mailing address was asked for to mail out the refund. All phone numbers to to a voice mail that is never returned.Business response
03/26/2024
I do apologize for the delay in getting the refund processed. We will be sending out the check this week, via USPS.
Sincerely,
Your Parts Team
Customer response
03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint as I have not been seen any type of tracking info from UPS and have not received a refund yet. For your reference, reasons for rejection are included below.
Regards,
***** ********Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ********4/16/24 12:48PM customer called and reported promised refund still not received and he has sent them numerous emails and made phone calls and still nothing.
Customer response
04/22/2024
Per phone call from customer 4/22/24 2:57PM EDT he has received his refund and this complaint has been resolved.Initial Complaint
02/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order number ******* placed on Thursday May 18, 2023 with ApplianceParts365.com Washer timer for Whirlpool part # ********* ****** + shipping $6.90 + tax (Ohio) $6.13 = total $91.64. I never received the part and messaged them numerous times. I checked the online status but always received an error message. In September of 2023 I called and spoke to the billing department and was told I would receive a refund in 3 months. Still no refund as of February 2024.Business response
02/29/2024
We regret that issues arose with this customers order. A check was mailed 2/28/24 in the amount of $91.64. It is check #***** Please allow 10-14 days for that to arrive via USPS.
Sincerely,
Your Parts Team
Customer response
03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
12/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered part on June 4,2023. Order no.*******. Item back ordered. 11/7/2023 email ticket no.***** cancelled order response that order would be cancelled with address confirmation in case refund paid with paper check. 11/9/2023 emailed address. Emailed on same ticket number on 11/14/2023 that have not seen refund. 12/1/2023 email ticket no.***** giving information above and that have not received refund. Got a response saying it would be looked into. Called 12/12/23 left message saying needed to talk to someone that refund has not been received. Have not had call back. Called again on 12/27/2023 left message with again no call back.Business response
01/10/2024
Hello,
I do apologize that the customer was unable to reach us by phone. I did escalate the issue and a check is going out this week to the address on file. We apologize for all the wait time and inconvenience caused.
Sincerely,
Your Parts Team
Customer response
01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I received an email from the said business on January 8th 2024 saying that a check will be mailed. It is now January 17th. I have not received said check so I cannot say that my complaint has been resolved at this time.
Regards,
******** ** ******Business response
02/13/2024
The customer ** ****** was mailed a check week ending 2/9/24. We hope customer will update you when they receive the check.Sincerely,
Jordan R
Customer Service
Customer response
02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It’s just a shame that it took three months from cancellation to receive the refund.
Regards,
******** ** ******Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
12/18/2023 I order a LED light for a Whirlpool ref the item said in stock filled all information out correctly and payment information. The money was removed from my account but nothing sent back to me email on the order. On 12/20/23 I sent email to the company and they said that they couldn't find the order then replied that my email was incorrect. They said that the order was found No# ****** I then emailed them back if the order was in process or shipped with no reply. I then became suspicious if the company was a scam by checking BBB review site a lot of complaints delays dragging orders along so an email was sent to cancel the order and refund my account.Business response
12/30/2023
Dear Sir / Ma'am,
We're sorry you had a dissatisfactory experience with your order.
Upon checking, we show that your order was successfully shipped out and delivered to your address, and was shipped out on 12/20/2023, and we show that your order was placed with us the day prior on 12/19/2023.
We'd be happy to give you a refund but will require the item(s) in your order returned to us without having been used.
If you'd like to do so, please use our RMA system online or contact us via our chat system to request this.
Warm Regards,
**** with Appliance Parts 365Initial Complaint
12/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On June 3, 2023 I order a ***** Dishwasher Control Panel from ApplianceParts365.com. I was charged $130.65 for this part on my credit card. I received an email saying the part had been backordered. On October 1, 2023 I asked via email to cancel the order if they still didn't have the part. I then sent two more emails (10/15/23 and 11/7/23) requesting a refund. Today is 12/17, more than six months after I ordered the part, and still have not received a refund.Business response
01/03/2024
We sincerely apologize that this has happened.
We've initiated a refund on our end and just need to verify your mailing address.
We've left a voicemail at the number provided.Warm Regards,
Appliance Parts 365
Customer response
02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *****On June 3, 2023 I ordered a panel for my dishwasher from this company for $130.65. They immediately charged my credit card. The next day I received an email saying that the panel was on back order. On October 1, 2023 I asked about cancelling the order. I wrote to them again on October 15 and November 7 asking them to cancel the order and refund my money. In January I filed a complaint with the Better Business Bureau. Shortly after that, I received a call from "John" from the company who wanted to confirm my address so they could send me a check. After a couple of weeks when I hadn't received the check, I called John back and he said "the check is in the mail". It is now almost March and I still haven't received a check.
Desired Resolution: RefundBusiness response
02/29/2024
We do apologize for the delay in getting your refund check sent out. The check #**** was mailed out on 2/28/24 in the amount of $130.65. Please allow 10-14 days for that to arrive via USPS.
Sincerely,
Your Parts Team
Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
purchased a refrigerator part in May 2023 and was informed it was on back order even though every time I checked they showed it to be in stock on their website. after multiple emails from April to October, I was finally informed that the order was canceled and they would get accounting to refund the money. Now December 2023 and they won't even respond to emails and if you call their phone number it just picks up and asks you to leave a voicemail.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered replacement part for for my stove on 11/12/2023. Incorrect part arrived on 11/20/2023. An RMA was created via their website on 11/20/2023. No other information has been sent to me. I have emailed them, called them, and updated the RMA on their website - all with no response from them.Business response
12/13/2023
Hello, I have included a screenshot to show a portion of the message that was sent to the customer more than 20 days ago. I did copy/paste and re-send again. I would say the messages are most likely in the spam folder. We do regret that the customer has not had a satisfactory experience.
Sincerely,
Your Parts Team
Customer response
12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I only JUST NOW received a message from the company on where to send the return. Only thanks to your intervention. They never sent me a message 20 days ago! They never tried to resolve. They never updated their own web messaging system. I have sent the part back under the following FedEx tracking number: ************, at a cost of $40 I have to pay...due to THEM sending the incorrect part!
Regards,
** *****
Customer response
01/04/2024
The consumer received the refund and considers the matter resolved.Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a sensor for my ***** dryer. It came in a clear, plastic package. It was obvious that the part was incorrect. I contacted the company and received an RMA (*****) with instruction on how to send back. The plastic wrapping was not opened. I followed the instructions and paid for return shipping. I received an email confirming that the package was received on their end and that it might take as long as 2 weeks to receive a credit (less re-stocking fee). Two weeks have come and gone but I have not received a credit. Yesterday I received an email in response to one I sent and was told that the credit would would be processed the same day. Still no credit.Business response
11/29/2023
Hello,
We regret that this customer had a less than awesome experience shopping with us. A full refund was processed back to the original payment method ending in ***** on 11/14/2023.
We now consider this matter resolved.
Sincerely,
Your Parts Team
Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *********Initial Complaint
11/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on June 19, 2023 for a replacement AC bracket. My order # is ******. As of November 10, 2023, I have yet to receive my order. Please issue a refund!!!!!!Business response
11/10/2023
Hello,
The customer's order was cancelled due to an issue with payment August 7th, 2023. There was an issue with the payment method, so there is no refund to be given. Please see enclosed screenshot. We consider this matter resolved.
Sincerely,
Your Parts Team
Initial Complaint
11/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placean order for a part formy dryer and hadn't heard from anyone so I emailed them and after not getting any updates I emailed them again with still no responseBusiness response
11/07/2023
Customer left voicemail stating they wanted order cancelled. I can confirm the order was cancelled and the temporary hold voided on the payment method. We consider this situation resolved and hope the customer finds this satisfactory.
Sincerely,
Your Parts Team
Customer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* ****Very dissatisfied that this company can not reach out either by phone or email to apologize instead ii have to file a complaint with the BBB to get any action.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
433 total complaints in the last 3 years.
116 complaints closed in the last 12 months.