Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 428 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  132 N Barron Street Suite A Eaton, OH 45320

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  Roto-Rooter Plumbing & Water Cleanup

  2251 Rombach Avenue Suite 103A Wilmington, OH 45177

  
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  Roto-Rooter Plumbers, Inc.

  630 Forest St Marlborough, MA 01752

  
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  Roto-Rooter Plumbers, Inc.

  97 Central St Ste 400 Lowell, MA 01852

  

Review Details

• Review fromNikki B

  Date: 02/15/2024

  2 stars
  I had to have a brand new ejector & sump pump replaced. It was a very expensive task. I’ve always used Roto Rooter for all my plumbing needs because over the years they’d always did a professional repair. I’ve always referred family & friends & neighbors to this company. I’ve sent them a lot of business. However things changed on Friday, February 2, 2024. The plumber was kind & professional but didn’t run tests to show, prove to me that both my new sump pump & ejector were working properly. It wasn’t until nasty, dirty, foul smelling sewage was running over my carpeted floor. The sewage damaged my carpet & padding. Roto Rooter sent out their investigator who decided that I would need my carpet replaced. I said it was such a small area that a professional carpet cleaner would suffice. I text several pictures of sewage & filthy nasty carpet to Dan one of the managers who deal with this issue as it comes up with customers. I left him several voicemails, pictures and text messages in addition to wanting to know when Roto Rooter would send one of their carpet cleaning service guys out to clean my carpet. This task maybe would have to take 20 minutes. This Dan individual has YET to respond to my text messages, voicemail or pictures. He has totally ignored me & all communication regarding my carpet that was clean before Roto Rooter entered my home & it became dirty. I can’t help but to wonder if this man is racist & not even having the common courtesy & respect of acknowledging my communication. Or if he’s simply an arrogant man who displays an attitude of disrespect to a customer who spent thousands of dollars on Roto Rooter’s equipment.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/16/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromEvelyn F

  Date: 02/15/2024

  1 star
  Business is not accredited caused damage to property and lies about repairing damage. Douglas J*****, referred Brian D******* from ****** to replace tracks for sliding mirror doors that were unnecessarily removed on 12/26/23 nothing has happened. I’m continually told parts are ordered there is no ETA per Brian from his Director of Operations. Roto-Rooter has put a lien on my house because I refuse to pay bill until tracks are replaced. How can a company do this? What about little old me what could I threaten them with. Very unprofessional. ****** ******** 

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/16/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromLee D

  Date: 02/14/2024

  1 star
  I booked an appointment online the day before. My appointment was for 8am to 10am arrival. They called to say plumber would be late. I talked to the plumber at 11:30am and he was still at lease 45 minutes away. I was late to work as a result and still didn't get my service done that I had scheduled because I couldn't wait any longer. Very bad communication and unreliable.

• Review fromJe K

  Date: 02/14/2024

  5 stars
  Called and they were able to send Jason within 90min while competitors couldn't. Jason completed the job thoroughly and great to work with. Pricey but worth it rather than waiting around with a back up drain. Thanks!

• Review fromJe K

  Date: 02/14/2024

  5 stars
  ***** came out to provide camera work after a drain unclogged and found the issue with a shifted drainpipe. Not exactly thrilled with needing additional expensive work done but he clearly and transparently explained the issue and got setup with a plan. thanks

• Review fromlinda h

  Date: 02/14/2024

  1 star
  I had a very small job, to replace fill valve in toilet. Job was completed in about 10 minutes or so and I was presented a bill for $406.98. I have paid the bill, but feel the cost was outrageously high considering how small the job was. I will surely never this company and would never recommend that anyone use their services.

• Review fromCarolyn E

  Date: 02/13/2024

  5 stars
  Doug was very professional. He answered all my questions. I feel confident that his plan to fix my issue will be successful.

• Review fromEmily B

  Date: 02/13/2024

  1 star
  My husband and I noticed a small leak that started underneath our toilet; this issue was made significantly worse by our original plumber- ******** Plumbing- whom caused our entire bathroom to flood.Roto Rooter came out promptly and got right to work! However, during the process of snaking our drain, our personal items were destroyed. Roto Rooter did credit us $500, which we are appreciative of, but we wish they could have shown more care to our personal property- especially since reconstruction just wrapped up on our home and we were left with our newly renovated white bathroom covered in ***** We will likely still be cleaning our bathroom due to this for several weeks.Roto Rooters blade got stuck in our sewer line, so we had little choice but to use them for excavation. It cost $11,050 to remove the blockages. Our front yard is small- meaning our sewer line isn't very long- yet the cost was astronomical! Approximately 11 feet of sewer pipe was replaced during this job. They agreed to remove the blockages. However, we were able to see another blockage on camera, that they neglected to take care of once the initial problem was fixed. The tech even pointed it out to me, but rather than clearing it out, they just said to limit our toilet paper usage. This will likely pose an issue for us in the future and we are angry that Roto Rooter did not complete the job as agreed upon.If you are able to find a different company, I highly urge you to as our experience with Roto Rooter was needlessly expensive. Plus, they did not complete the job.For $11,050, I would expect more professionalism and care. At the end of the day, our bathroom was destroyed and our sewer line left with an additional blockage that they should have removed.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 02/14/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromPHILIP S

  Date: 02/08/2024

  4 stars
  About a month ago I did report about a troubling experience I had with Roto Rooter. As a result of my comments, I was contacted by someone from corporate. I am happy to report that they helped resolve my issue. It is good to know that the corporate office is so responsive. While I will have to contemplate using the local office for service I am pleased with the outcome.

• Review fromRad B

  Date: 02/08/2024

  1 star
  Case #: *********** I wanted to raise a concern over Roto Rooter practices of taking advantage of the clients by concealing and then inflating water remediation bill out of proportions. We had a misfortune of clogged sewer pipes and enlisted help of Roto Rooters. We were quoted $15000 for the overall job that included $9000 for pipe repairs and the rest for water restoration in basement. However, Roto Rooter representatives multiple times, and over and over repeated that all water restoration will be covered by insurance. Assuring us with all confidence that $9000 is all we will have to pay out of pocket. Once work in the basement was completed, we received a bill for $13,000+ in addition to the $9000 that was paid the first day. The work that was done in a 200sq basement included removal of laminate flooring and 2 panel walls, spraying walls with herbal solution, couple of fans and a dehumidifier. All the external contractors whom we contacted afterwards did not quote anything more than $3,000 for the same work. My insurance company generously sent a check to Roto Rooters in the amount of $7800 to cover the cost of the water restoration. However now, Roto Rooters are billing us for the remainder of the amount and threatening to place a lean on the house if we do not. The negotiation that Roto Rooters proposed, took less than $1K off the bill. Speaking with the Insurance company, Roto Rooters also failed to justify all the charges. Roto Rooters prolonged negotiation with the insurance and did not present required documents in a timely manner before the claim was closed. Insurance has reached out to Roto Rooters in December to request justification for the inflated bill, which Roto Rooters did not provide. Now that the claim is closed, Roto Rooters are saying there is nothing else they can do and that remainder of the bill is payable by us. The practice of misleading customer, inflating the bill, and concealing the final amount is as close to fraud as it can get.