Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 391 total complaints in the last 3 years.
- 133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I shop at **** every time I buy Box of 10 packs of puffs. The tissues do not come out of the box the right way and I pay a $18 for a box of 10. I would love to send a picture, but the company does give me the option. ! Thank you. ***** *********.
E- Mail
***********************
Business Response
Date: 02/14/2024
Thank you for contacting the Better Business Bureau (BBB) and Puffs.
We are very sorry to hear of your experience. Please know that, it can take up to 48 hours for our team to respond to emails.
Please look for an email from our Puffs team with details about how we can further assist. To attach photos, simply reply directly to the email and attach them.
We appreciate your patience and the opportunity to address your concerns.Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for an Oral B IO 10 toothbrush on 1/14/24 under order #****** and UPS tracking number ******************, which was then transferred to USPS Tracking number 9************************* and reported delivered at 9:52 am on 1/21/24 "to the front door." Upon determining the package was not received, I waited until 1/22/24 before contacting Oral B to report the missing item.
I spoke with ******* and was transferred to ****** to explain the circumstances. I was a victim of porch piracy on 1/21/24 and was informed a request for a replacement toothbrush had been submitted. On 1/24/24, I followed up with Oral B again to see if they needed any documentation on my end and spoke with Cora B***, who informed me they did not need any documentation and replacement requests take 3-5 business days for a decision and then 7-10 business days for a replacement unit to be delivered and then told to call back on 1/30 if I had not received a response from Oral B on their decision.
On 1/30/24, I spoke with *****, who "could not provide me with an update" and stated a supervisor would contact me within an hour, which never happened. On 2/2/24, I called Oral B again to inquire on the status of my replacement request and spoke with ******* then transferred to ******** and informed the decision of the claim required 5-7 business days from filing (which already expired) to get a decision and advised to wait to hear from them. On 2/12/24, I spoke with ******* and was informed they followed up with UPS and determined the package was traced to my home, and they have denied replacing the toothbrush. I again explained the package was stolen after delivery. UPS was not the delivering carrier, and porch piracy was the issue; Oral B refused to reverse their decision or consider a refund without merit as they investigated with the wrong carrier.Business Response
Date: 02/21/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B.
We appreciate you reaching out to us directly regarding this issue. We did open an investigation with USPS, and their tracking shows it was delivered. As per our shop policy on our website, "Orders when conformation of delivery is provided by the carrier will not be replaced". We're sorry, however it is important to understand the terms of processes such as returns regarding situations like these. You can review our shop policy using the link below.
https://**********************************/
Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
Customer Answer
Date: 02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Proctor & Gamble has not provided evidence they conducted an investigation, rather a canned response in the hopes we “take them at their word”. Therein imposing bad faith aspects toward me as the consumer in this claim.
Further, their “investigation” states the package was delivered and conveniently negates the basis of my request to file a claim in that the product was not successfully delivered to me, but intercepted by a malicious third party before I could accept ownership.
I request the Better Business Bureau attain proof of Proctor & Gamble’s alleged investigation for further review.
Regards,
**** ********
Business Response
Date: 02/22/2024
Thank you for responding
and again, we're sorry for your continued disappointment with the policy stated
on our website. As consumers ourselves, we know it can be frustrating when a
package is stolen, but this is beyond our control as a company. It is up to consumers
to provide a safe, secure place for package delivery or make appropriate
accommodations if they’re in an area they believe may not be secure. In addition,
it is important to review policies prior to ordering from a company, in the
event you are not aligned.
Below
is the tracking information, including the transfer between UPS and USPS.
UPS tracking ******************
USPS tracking USPS Tracking was **************************
In addition, our internal team opened the
following Service Requests ******** with USPS. The first was filed on 1/23/24
and closed 1/25/24 after a voicemail was left for our team, which advised they
confirmed delivery on geo tracking. We did call back several times asking for
email documentation but did not receive an answer. Therefore, we opened another
request in February, service request ********* Included below is that confirmation
via email we received that the package was delivered with a geo scan that
matches the ship to address, along with the USPS supervisor information who provided
the confirmation.
DELIVERED, FRONT DOOR/PORCH 01 01/21/2024 09:52 ****** ** ***** Scanned MDD ** ********** (interface type - wireless) Scanned by route ********
Sincerely,
Rxxx Hxxxxx
Customer Service Supervisor
Nampa Carrier Annex
Based on the information provided above and the policies on
our website, we’re unable to provide further assistance.
We wish you the best.Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Swiffer duster the pad fell off the handle and down into my heat vent and almost started a fire!! Had to get it removed professionally!! Don't use this product!!Business Response
Date: 02/14/2024
Thank you for contacting the Better Business Bureau(BBB) and Swiffer.
We are very sorry to hear of your experience. As with any duster, we always recommend being careful around any edges that it could get snagged on, especially in areas you may not be able to see well. If you’d like to start a Damage Claim for the issue you had, we would be happy to send you the material. This would allow you to return paperwork requested, the duster and handle you experienced the issue with, and receipts for the cost of the repair. The mailing will contain details about our damage claim process and it is important to share this is not a guarantee of reimbursement but it is a guarantee of a fair evaluation and consideration.
We look forward to hearing from you and appreciate the opportunity to address your concerns.Initial Complaint
Date:02/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company will not accept more than 1 return. E-commerce site is designed to delay acceptance of payment creating the appearance of a faulty order causing multiple orders to be made. Rip off return scheme. Horrible business and non existent customer care. Different messages sent to me one says yes return the 2 erroneous orders the next said I could only return 1 item per lifetime.. ridiculous. Which message is correct? Can I return both or just one. Get it together oral bBusiness Response
Date: 02/12/2024
Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We're sorry to hear about this experience, be assured, we’ve shared this with the rest of our team.
We appreciate you reaching out to us on 02/05. We can confirm there are only two orders in our system, orders ****** and ******. The third charge you are seeing is a pending charge, which will fall off, so you will not be charged. We have been informed by ****** that it can take up to 21 business days to see a pending charge fall off the account. We hope you’ll return the one extra order to our Money Back Guarantee as outlined in the email you received from us.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 02/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ******My payments were not made with pay pal. I was charged and received 3 water picks. I ireceived 2 messages from Oral B with contradicting instructions. 1 said return both erroneous orders, and 1 said I was only allowed to return 1 item per lifetime. If oral b cannot answer which message is correct. It's no wonder they only see 2 orders. Ridiculous lack of customer service. Oral b exhibits nothing but poor communication.
Business Response
Date: 02/13/2024
Thanks for reaching back out to the Better Business Bureau and Oral-B and we're sorry for any confusion our reply caused.
While there were initially three orders, two of those by accident, the third wasn't completed and should drop off your credit. This would leave two orders, one that you wanted and the second one, which we would recommend returning via the return process we provided via email.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 02/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
**** ******I never received notification by Email to respond, this is just as bad as Oral B's lack of communication. My questions were never answered by the company they took my money and there has been no charge reversed as they say there has been. Ridiculous
Customer Answer
Date: 02/26/2024
This is ridiculous, the responses from proctor and gamble addreess exactly nothing in my complaint. They do not even attempt to answer my question, Can I return more than 1 item?.. seems simple doesn't it. Answer my question. The nonsense that there are only 2 orders...I sent 3 order confirmation emails in the original complaint.Business Response
Date: 03/01/2024
Thank you for your patience, and for reaching out to the BBB and Oral-B.
We're sorry for any confusion, as we were not aware another order was placed using a separate email address. Please keep an eye out for an email from us directly regarding returning the two additional orders.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 03/04/2024
Better Business Bureau:
I am grateful that my messages were finally read by Proctor and Gamble. To receive responses from P&G that addressed none of my concerns or questions was frustrating. I have mailed back 2 orders and have not received any refund yet. Still disillusioned by P&G's business practices and lack of attention. I will accept the resolution although it is not completed yet. Thanks to the BBB for keeping case open, ihave reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Business Response
Date: 03/05/2024
The consumer didn’t say where he mailed two brushes back to, the unique address we gave him in *********, or the ***. Can you ask him which one? If he sent to the *** they will deny the two unless we intervene which is why we gave them the other address. Thanks.Customer Answer
Date: 03/05/2024
Better Business Bureau:
I have reviewed the multiple response made by the business in reference to complaint ID ********, they eventually read my questions and actually were able to never answer any of them, it was very revealing as to their business practice and professionalism I was able to return 2 erroneous orders after way to much effort on my part contacting P&G, their policies and procedures make it very prohibitive to even attempt any returns, thus is obviously built into their non user friendly business model. When i receive my refund on the pre-paid charge cards (for some unknown reason they can take my money instantaneously but cannot return my funds to my card) at the time I have them in my possession then I will find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dentist wants me to use lower Relative Dentin Abrasion (RDA) toothpaste. I have called 3 times and I was told that the RDA is less than 250 for Burt's Bees Charcoal+Whitening Fluoride Toothpaste but they will NOT tell me the actual number. Their response is that less than 250 is safe to use and they do not share the number with the public. It may be if you do not have dental issues. I think I should follow my dentist's guidelines. And if they tested to know that it is less than 250, they know the number. All I want to know is the RDA of Burt's Bees Charcoal+Whitening Fluoride Toothpaste.Business Response
Date: 02/13/2024
Thank you for reaching out and we're sorry our response regarding the RDA of Burt's Bees toothpaste was disappointing. As background, while the RDA is below 250, the exact RDA of our toothpaste is proprietary so we're unable to provide an exact number. We understand and respect that this may eliminate our product as a choice for your dental hygiene routine.
Kind regards and we wish you the best.
Customer Answer
Date: 02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
* ******Customer Answer
Date: 02/15/2024
Many other toothpaste manufacturers provide that information (see below-compiled by these sources) & many of these indicate that 151-250 is "regarded as a harmful limit & 100-150 is "highly abrasive." And " Toothpastes with RDA numbers of 250 or less can gain certification from the ADA, although the FDA recommends an RDA number of 200 or less." The fact that P&G will not provide that information to the public or dental/medical community is unacceptable.
****************
****************
****************
****************
(My apologizes for yesterdays response as I thought Proceed just uploaded the files and then I would have a change to respond.)
Initial Complaint
Date:02/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 18th i recieved a product from Procter and Gamble/Braun. I sent an email to them stating i did not purchase this item and that i wished to return it, they replied back but never followed up after i responded.
November 23rd I emailed again, same status they replied back but never followed up to my response. At this point ****** also informed me that i was also charged for this item.
November 29th I called and spoke to someone who emailed me a return label and said when they got back the shipped product they would refund it to my ****** as this was a fraudulent purchase. Label is ********************** and it was shipped out THAT DAY
January 8th i called to find out the status as i assumed it should have been delivered at this point, over 5 weeks later. They informed me there was no record of the email on the 23rd, 29th, or the call on th 29th. Or the fact that a label was sent. They sent me an email Mon, Jan 8, 2:36 PM called "US Braun 100 Day Money Back Guarantee [ ********************************* ** and said to reply back with the shipping label email that was sent to me so they could investigate and they would have upper management call me. That night at 4:44pm ANOTHER return label was sent to me ********************** obviously at this point the product was already sent and i couldnt send again.
January 10th Another label was sent to me **********************
January 30th I called again and demanded a manager and was hung up on twice, third time i spoke to Julia who said none of the previous calls or emails were recorded and no one escalated anything. she would escalate and email for me. She did email me asking if i had recieved my product back, but i have not. And now there is no response.
This is not something i purchased, i sent back what was sent to me, this should not be so difficult to deal withBusiness Response
Date: 02/13/2024
Thank you for reaching out regarding a Braun order, please know the dates in your message to the BBB were not consistent with our records. Also, we would recommend you investigate further since you reported that you did not place the order, yet someone used your ****** and your address. As background, at this time, since the mailing has not reached us, we are investigating with the shipping service and have opened a claim with them. Based on the tracking from USPS, the package has been sent
to the Recovery center in **** ****** *** which is quite unusual. Once they are in touch with us with photos of the package, label, etc, we'll be in touch.Kind regards.
Customer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded me
Regards,
********* ******Initial Complaint
Date:01/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 2 months ago I bought from Costco a 4 pack of ******** Clear Gel Advanced deodorant. I used one of the deodorants. When I got the other 3 deodorants from my storage area I discovered that all 3 other deodorants had liquefied and about three quarters of the "gel" had leaked out the bottom of the deodorant containers. I had to throw all three of these deodorants into the garbage.Business Response
Date: 01/30/2024
Thank you for contacting the Better Business Bureau (BBB), and ********.
We are very sorry to hear about your experience with our clear gel. When this happens, it is typically because, the product is either past its shelf life or, has been exposed to extreme heat. Please look for an email from our ******** team about how we can further assist.
We appreciate the opportunity to address your concerns.Initial Complaint
Date:01/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned 3 items that I ordered. 3 were ordered by mistake and I re-ordered the correct ones. The 4th was a duplicate item ordered by mistake. I was given a UPS return label and mailed the items back. They were signed for on 1/16/2024. To date I have not heard anything nor received my refund.Business Response
Date: 01/29/2024
Thank you so much for your loyalty to Olay and for reaching out regarding your return. Since you included your full information I was able to reach out to our returns team and they confirmed the tracking and that a refund was requested via your method of payment. Please allow 7-10 business days for the refund to appear.
Be sure to reach out anytime and kind regards.
Customer Answer
Date: 01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21197458, and find that this resolution is satisfactory to me.
Regards,
Edith BeckInitial Complaint
Date:01/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Braun Series 7 7075cc Electric Razor about two years ago to the date. I love this razor, it's worked great for me.
Sadly, while cleaning it, one of the springs that is inside the area under the blades/razor area, popped out and I am unable to get it back in. It seems like it may require some type of machine to actually utilize pressure to get it back in.
The razor will not work without this spring, as it just makes a grinding sound when I turn it on. I have taken VERY great care of this thing as it was not cheap.
I am hopeful that someone can offer a one time courtesy replacement which would be great. I used to spend hundreds of dollars a year on electric razors, and have not had to since i got this one, so I am hopeful that it can be replaced so I can continue to use it.Business Response
Date: 01/25/2024
Thanks for reaching out to the Better Business Bureau and Braun. We’re sorry to hear about your experience with the 7075cc shaver.
Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Our razors come with a two year warranty for repairs from the date of purchase, so long as you have your receipt. We understand you’ve had the shaver for two years already, so we’d like to see how we can best assist you. Please keep an eye out for an email from us directly regarding your shaver.
We appreciate the opportunity to address your concerns.Business Response
Date: 02/21/2024
Thank you for letting us know you shipped the unit back. Please let us know if you have any additional questions or concerns.
Kind regards.
Customer Answer
Date: 02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
****** **********Initial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently engaged with Procter & Gamble (P&G)'s rebate offer, where customers could receive a $15 prepaid gift card for every $50 spent on eligible products. I submitted two rebate claims under this promotion, expecting a total of $30 in return (two $15 gift cards). All my purchased items were eligible, and I soon received emails confirming that both rebates were approved.
However, the issue arose when I received two $5 gift cards instead of the expected $15 ones. Contacting the P&G rebate center, they requested resubmission of my receipts, which I promptly emailed. To my surprise, they then claimed that the product IDs (UPC codes) did not match, which was bewildering as these were the same items I initially submitted for the rebate.
Upon further inquiry, I learned from a representative that there was a mix-up in reference IDs for my rebates, causing a mismatch in examining the item list against the receipts. Tired of the back-and-forth and seeking some resolution, I decided to compromise and resubmit for just one rebate. Yet, even this attempt was met with rejection, with claims that the UPC codes still did not match, despite these being the identical items that were initially approved.
This process has been incredibly exhausting and frustrating. I have spent considerable time and effort, only to face constant roadblocks and inefficiencies. Therefore, I am now requesting P&G to issue a prepaid gift card for the full amount of $20 that I am rightfully owed. This would compensate for the $10 shortfall in each of the two rebates, rectifying the ongoing issue and acknowledging the inconvenience and confusion caused by this situation.Business Response
Date: 01/23/2024
Thank you for reaching out regarding your Rebate submission and we're sorry for your disappointment. As background, we do not have access to promotions so we have reached out to the Promotions Team for details on their denial. We'll be in touch when we have additional information to share.
We appreciate your patience.
Customer Answer
Date: 01/23/2024
Dear BBB,
Thank you for your prompt attention to my complaint (ID ********) against The Procter & Gamble Company. I appreciate the efforts of the BBB in facilitating this process and ensuring that my concerns are addressed.
Regarding the response from The Procter & Gamble Company, I acknowledge their acknowledgment of my issue with the Rebate submission. However, I would like to highlight the following points:
1. Issue Addressal: While the company has recognized the problem, it seems they are still in the process of investigating the matter with their Promotions Team. At this stage, I cannot confirm that the issue has been fully addressed as the outcome of their investigation is still pending.
2. Resolution Offer: As of now, no specific offer of resolution has been made by the company. Their message indicates a need for further investigation, and I am yet to receive a concrete solution or offer to resolve the dispute.
3. Next Steps: I am willing to wait for a reasonable period for the company to complete their investigation. However, I would appreciate a clear timeline and a more definitive response on how they plan to resolve the issue.
In conclusion, while I appreciate the company's initial response, the issues of the dispute have not been fully addressed yet. I look forward to a more detailed and solution-oriented response from The Procter & Gamble Company.
I will submit this response through the online system as requested. Please feel free to contact me if further information is required. Thank you for your assistance in this matter.
Sincerely,
****** ****Business Response
Date: 01/29/2024
Thank you again for reaching out. We did hear back from the Promotions Team and using the submissions you made to the Better Business Bureau, the additional rebates were approved. As background, they shared that when uploaded for the rebate, some of the documents did not contain a date of purchase, which is required for verification of
purchases within the promotion period and has no retailer identification. However, the documentation to the BBB indicated that these
purchases are from a service called “gopuff.” Since some of the purchases could not be verified
within the promotion period, they were excluded from the Qualifying Purchase
Total, which then fell below the $50 threshold, so the rebates were changed to
$5 rebates.Again, thank you for the documents to share with them. We would recommend looking for the additional rebates in 3-4 weeks.
Kind regards.
Customer Answer
Date: 02/01/2024
Dear Better Business Bureau,
I am pleased to see that we are nearing the conclusion of this issue. However, I kindly request that this case remains open until I have received the prepaid **** card and have been able to confirm the correct amount. Given the challenges and near impossibility of directly reaching out to the P&G rebate center on my own, should there be any issue with the prepaid card or if it does not arrive, keeping this case open provides an essential safety net.Please find my detailed reaction below:
I appreciate the company's response and the efforts it has taken to resolve my issue, including their decision to issue an additional prepaid **** card to compensate for the difference in the rebate amount.
However, I must highlight a crucial point from my initial letter to the BBB, which remains a significant concern for me. Despite my efforts to rectify the situation by providing the necessary purchase dates for ****** services, the P&G rebate center did not approve my rebate *even after* this information was submitted. This refusal occurred after they had already approved my rebate for a lesser amount ($5 instead of $15) without informing me of their decision or requesting the missing purchase dates. It was I who had to initiate contact to provide these details in an attempt to correct the issue, only to have my purchases refused for honor.
This experience represents a considerable disrespect to me as a loyal customer who has invested time and effort into applying for the rebate and attempting to make amends for a mistake that originated from the P&G rebate center.
Nonetheless, I am relieved that this issue is nearing resolution. However, I kindly request that the case remain open until I have received the gift card and can verify that the amount is correct. This final confirmation is crucial for me to fully consider this matter resolved.
Thank you for your attention to this issue and for facilitating the communication between me and The Procter & Gamble Company. I look forward to your confirmation on keeping the case open until the final resolution is confirmed.
Sincerely,
****** ****
Business Response
Date: 02/07/2024
We appreciate you writing back and sharing your concerns. Please let us know if the rebate issued by the Promotions Team does not arrive in the coming weeks.
Kind regards.
Customer Answer
Date: 02/14/2024
Dear **** ***** and The Procter & Gamble Representative,
Thank you for your assistance and attention to my complaint (ID ********). I am writing to confirm that the issue has been satisfactorily resolved.
The Procter & Gamble Company effectively addressed my concerns by issuing two gift cards, each valued at $10, totaling the $20 rebate in question. I have received and successfully activated both cards today.To The Procter & Gamble Company, I extend my gratitude for your prompt and effective resolution of the matter. Your responsiveness to my concerns has been greatly appreciated.
To the Better Business Bureau, I would like to express my appreciation for your role in facilitating this process. Your efforts in ensuring that my complaint was communicated to The Procter & Gamble Company and in providing a platform for resolution have been invaluable.
This resolution concludes my complaint to my satisfaction, and I am thankful to both The Procter & Gamble Company and the BBB for your roles in reaching this outcome.
Thank you again for your support and assistance throughout this process.
Best regards,
****** ******** ****
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