Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order on 2/19 with Crest, under the P&G family. I noticed a week later that the order was shipped, but had never arrived. I reached out to Crest via email and it took days to hear back and I was told that the order was sent back to Crest and I would be refunded when it got back to them. I then called Crest to confirm this information, and they told me that it wasn't true and the order was out for delivery and to wait until day or so. So I waited.... another week. I called and asked to speak with a supervisor who told me to just wait and the order should arrive, but when I told him the email I was sent about it being sent back to him he changed his story and said that was probably right and I couldn't get a refund until it got back to their warehouse. When I called USPS they said it should take up to 10 business days to get back to them so they should have received it. It has now been well past that amount of time, I'm having trouble getting back in touch with Billy, the supervisor. He said he would call me back, he hasn't - I've had to spend hours on hold and giving my case number. I need a resolution to this.
  
  Order number: ******
  Case number(s): ********, ********

  

  Business Response

  Date: 03/25/2024

  Thank you for reaching out and we appreciate the opportunity we've had to work with you directly via email. We're sorry your order was returned and see where a confirmation email was sent to you on 3/21/24 advising the refund was processed and to allow 3-5 business days for it to appear. Please let us know if you it has not appeared by the end of this week.

  Kind regards. 

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received these from ******* last week they’re the puffs ultrasoft six pack. They’re cut in half are in thirds when I pull them out of the box. This is the third box I’ve opened and about 15 out of each box is like this. This is the first time this has happened. Please advise.

  

  Business Response

  Date: 03/06/2024

  Thanks for reaching out to the Better Business Bureau, and Puffs. We’re sorry to hear about your experience with your latest purchase of Puffs.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. Please keep an eye out for an email from us directly regarding compensation.
   
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor and Gamble had a P&G ****** Spend $100, Get $25 program with a limit of two ****** ships Cards per membership number valid from 8/28/2023-9/24/2023. I had purchased P&G products on September 23, 2023, which rendered after discounts and before taxes/shipping costs $211.67.
  
  I did receive (1) physical $25 ***** Shop Cards, however, I purchased P&G products on September 23, 2023, which rendered after discounts and before taxes/shipping costs $211.67. According to P&G ****** Spend $100, Get $25 2023 program, I should have received (2) physical $25 ***** Shop Cards.
  
  Please refer to my attached "Proctor and Gamble Complaint" word document for specifics regarding my complaint.

  

  Business Response

  Date: 03/13/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear that you did not receive your $25 rebate. Although we do not handle this promotion directly, we would be happy to assist. Please look for an email from our P&G team, with details about how we can help.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:03/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's very unfortunate that I've had to go through this twice. I have been stacking my pampers diapers points to get a good amount of cash off coupons. I had received a $5 off for diapers as a gift and for whatever reason it did not work. It was embarrassing standing at the register redeeming different points so I would be able to have enough for my purchase. None of my rewards or gifted coupons worked and I ended up having to change what I was purchasing. Again this is the second time this has happened to me while at the register paying. Customer service does nothing to help. I've had my coupons expire because this happens and I get no help from pampers.

  

  Business Response

  Date: 03/12/2024

  Thank you for contacting the Better Business Bureau (BBB) and pampers. 
  
  We are very sorry to hear about your experience with our rewards program. Please look for an email from our Pampers rewards team with more information on how we can assist. 
  
  We appreciate the opportunity to address your concerns 
  

  Customer Answer

  Date: 03/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I feel as though this does not make up for what I've lost in coupons and rewards. And another issue is that they never work when being redeemed then they just end up expired because it's exhausting to deal with.
  
  
  Regards,
  
  
  
  ******* ********
  
  

  

  Business Response

  Date: 03/22/2024

  
  Thank you for reaching back out to the Better Business Bureau (BBB) and pampers.
  
  We are happy to hear that you received your pampers reward. We are also sorry for your continued disappointment. Please know that, all of this feedback will be shared with the rest of our team. We requested screenshots previously so that, we could continue to troubleshoot the issue. If you could provide those screenshots, we would be more than happy to look into this and further assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G LAUNDRY REBATE WAS REJECTED I PURCHASE ALL THE ITEMS WERE LISTED AS VALID REQUIRED TO QUALIFY FOR THIS REBATE, BEFORE THIS REBATE BEEN SUBMITED ALL WENT FINE BECAUSE ****** IS A VALID SHOP IM VERY DISAPPOINTED BECAUSE I THINK P&G WILL TREAT ALL CONSUMERS THE SAME WAY BUT IM BEEN FEELING AS YOUR FULFILLMENT COMPANY DISCRIMINATED AGAINST US I HOPE I COULD RECEIVE MY $10 DEBIT CARD SOON THANK YOU

  

  Business Response

  Date: 02/28/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are sorry to hear of your experience. Although we do not handle promotions, directly, please look for an email from our consumer relations team, with details about how we can further assist.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G advertise rebates at local stores, such as purchase $50 in their products and get a $15 rebate card. for 9 months I have been trying to collect the $15 gift card. I have attempted to chat with them, call them, email them and either I receive no response or am told to wait 6-8 more weeks each time. This time, I was told by their agent that I waited far to long as it is now 9 months and they cannot access the rebate anymore and I should have contacted them sooner!. I have been contacting them and get bounced around to different departments or given different numbers to call. I tried calling PG themselves but they say that the rebate team is a different entity and they cannot help me as a company. I just want the gift card mailed or a check sent for the $15 owed.

  

  Business Response

  Date: 02/26/2024

  Thank you for reaching out and we're sorry to hear of your disappointing experience with a promotion, we'll be happy to assist you.  We were not able to find a contact in our P&G Consumer Relations database for an inquire from you using your email address, so it sounds like you may have been working with the Promotions Team that handles these. Since we do not have access to their records, we'll need to reach out to them directly to investigate this. If you would please reply with your full mailing address since that did not come through the report, we would appreciate it.

  We look forward to hearing back from you. 

  Customer Answer

  Date: 02/27/2024

  I was asked to respond to the business but I did not see a way to do so. They asked for my mailing address which is *** ******** ** ******* ** *****
  
  
  
  
  

  

  Business Response

  Date: 02/28/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are sorry to hear of your experience. Although we do not handle promotions, directly, please look for an email from our consumer relations team, with details about how we can further assist.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Cascade powder dish soap and it stained all my dishes. I want a refund for my soap in cash and payment for all my previous ruined dishes.

  

  Business Response

  Date: 02/28/2024

  Thank you for contacting the Better Business Bureau (BBB) and Cascade.
  
  We are very sorry to hear about your experience. We will be issuing a refund for the product of $10 via a prepaid debit card. You can expect it to arrive in the coming weeks. Also, we appreciate you taking the time to share information with our damage claim team , they will be following up with next steps.
  
  Finally, we hope you will use the coupon to give Cascade another chance. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *******

  Per 3/22/24 email from customer:

  Hello,
  
  This wasn't resolved.
  
  ***** *******
  

  
  

  

  Business Response

  Date: 03/25/2024

  Thank you for replying back to the BBB. Our response to your claim was sent via postal mail on 3/8/24, we're sorry if you're unhappy with our findings. In the event you would like to start a physical claim, so the individual product and dishwasher safe items impacted can be returned for physical evaluation, we are sending prepaid mailing material and a questionnaire to fill out. Once the items are received, you'll receive our response in 6-8 weeks. If the claim is denied, your items will be returned to you.

  Please look for the mailing to arrive in about 10 business days. 

  Kind regards. 

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months I have been using P&G **** ******** website. P&G intices people to provide personal information with emails such as "$5 eGift Card opportunity is inside" and "Mike, you are so close to a $5 eGift Card!". For months I have been completeing surveys, uploaded a receipt, and did everything I needed to do to earn a gift card. Now that I have reached the amount of points for a $5 gift card, I find that they have none to provide, and encourage you to donate your points. Huh? I have spent MY TIME providing P&G data (my end of the deal) but yet P&G is not upholding their end of the deal ($5 giftcard). I called P&G and was told their gift cards "sell out quickly" and for me to continue to visit the web site and if timing is good, I may be able to get a gift card. I say No. I will not only stop visiting the P&G **** ******** web site, I will stop buying P&G products all together if I don't receive my $5 gift card. Furthermore, I will return all of the P&G products I have unopened in my house, and that's a lot of stuff.
  
  When I get enough points on my credit card to get a gift card or cash back, I am not told, sorry, we ran out of gift card or we ran our of money. I expect nothing different from P&G.

  

  Business Response

  Date: 02/28/2024

  Thanks for reaching out to the Better Business Bureau, and P&G. We’re sorry to hear about this experience in regards to receiving the prepaid debit card from our P&G ************ program.
  
  
  We’re continuously testing various rewards, including gift cards, with different member groups to see what types of rewards our members love. This means that the rewards catalogue may vary by member. Our goal is to continue to provide new and exciting rewards for our members and to continue to test and learn on the rewards available in our catalogue As you may know, gift cards are also subject to availability, and they can sell out
  
  Since we value you, please keep an eye out for an email from us directly regarding this gift card.
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the $5 gift card is provided within 7-10 business days as the other email I received stated. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened the toothpaste this morning to find a disgusting site! A white worm wiggling around the tube

  Customer Answer

  Date: 02/22/2024

  I don’t have a receipt I bought a 2 pack of crest and got this about a wk ago on the 15th of February a* ****** in **** ******* **

  

  Business Response

  Date: 02/28/2024

  Thanks for reaching out to the Better Business Bureau, and Crest. We’re sorry to hear about this experience with your latest purchase of Crest toothpaste.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Please keep an eye out for an email from us directly regarding product compensation. In the future, please contact us directly using the contact info on the product so that we can gather information from the product so that we can assist you.
  
  Again, we are very sorry for your experience, and appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned Oral-B electric toothbrush items back to Oral-B 60 days money back guaranteed they have not yet refunded my money for over 6 months since last august when they items have already been received by them I have been hang up on the phone and they were very rude I did not have memorable experience from this brand and it's been frustrating

  

  Business Response

  Date: 02/20/2024

  Thank you for reaching out to our team on 2/15/24 and to the Better Business Bureau. We're sorry for your disappointment and appreciate the opportunity to assist you. It is important to share that the number we provided is for the Money Back Guarantee Team you would have submitted the request to, we hope you'll call them at call ###-###-####. If needed, please request to speak with a supervisor. We would also recommend you have copies of your proof of purchase and shipment tracking information for the MBG Team to investigate further. Finally, in your correspondence with both our team and the BBB, your full last name and mailing address were not provided, for additional research those would be needed.

  We wish you the best. 

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   We already called these numbers###-###-####. Did request to speak with a supervisor we couldn't talk with the supervisor they said that she's in the vacation and they were very rude  to us it wasn't memorable customer service experience we already provide the information they said that is being processed but since August of last year we haven't received the money back guarantee refund. Last name *** ***** *** ****** ******** ** ***** BBB, thank you serving for us

  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 02/21/2024

  Thanks for replying with your information. We reached out to the Promotions Team that handles the Money Back Guarantee, they confirmed you first spoke with them on 2/15/24 and then contacted them about five additional times. The information they shared with you was also shared with our team and that is the refund via debit card was sent 9/1/23 and that the bank that issues the card confirmed the balance was used in full on 10/10/23. If you or someone in your household did not use the debit card and believe it was used fraudulently, we recommend you call the number for the bank the Promotions Team provided to you which is ###-###-####. They'll be able to start the fraud process with you. I'm sorry, we're unable to start the process for you and since the funds were issued and used, you'll need to work with the bank.
  
  We wish you the best.

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Representative for the money back guarantee they have hang up on the customer and refuse the transfer the call to supervisor  have to make 5 times phone call that's unacceptable businesses they provided different phone numbers and none of them is working requires for that number 16 digit card number which they never provided it is P&G responsibilities resolve this issue and they have never provided any tracking number as  mailed  sent out and they failed.  We would are Oral-B electric toothbrush return back and never purchase their product again very dissatisfied horrible customer service 

  
  
  Regards,
  
  
  
  
  

  

  Business Response

  Date: 02/26/2024

  We're sorry for your continued disappointment. Please know, the debit card refund was sent to the address you provided and was used in full, therefore we have fulfilled our end of the Money Back Guarantee as the balance of the card was used in full on 10/10/23. If you or someone in your household did not use the debit card and believe it was used fraudulently, we recommend you call the number for the bank ###-###-#### to report fraud. Please do this ASAP in the event there is a time limit on when you can file fraud.

   

  We're sorry we cannot assist further, but as shared the card was used in full. 

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  P&G never provided tracking number # for the refund for the money back guarantee they kept our Electric  toothbrush and refuse the mail it back since they never issue refund and never provide the tracking number that's unacceptable services we called numerous time the number provided and they are not really assisting us we wanted to talk to supervisor they were saying that supervisor in the vacation it's not a memorable experience with the P&G
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/13/2024

  We're sorry for your continued disappointment, we do not provide tracking numbers for shipments of debit cards. As shared previously, the debit card refund was sent to the address you provided and was used in FULL, therefore we have fulfilled our end of the Money Back Guarantee as the balance of the card was used in full on 10/10/23.

   

  If you are stating you or someone in your household did not use the debit card and believe it was used fraudulently, YOU need to call the number for the bank at ###-###-#### to report fraud. Please do this ASAP in the event there is a time limit on when you can file fraud.

   

  We're sorry, we cannot be of further assistance as again, the card was used in full. 

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  P&G money back guarantee kept our electric Oral-B toothbrush product and failed to send us refund they did not provide any tracking number  or any 16 digit card number these are all obligation falls to sender....  P&G money back guarantee failed the properly sent the customer to receive it's their  refund since they never provided any tracking number for the shipment or the card so now they refuse to give us the refund that's an acceptable horrible customer service

  

  Business Response

  Date: 03/25/2024

  Please know, our debit cards are not sent by tracking, and it is not in the terms of our Money Back Guarantee so we're unsure why you have mentioned it. As stated previously, the debit card was sent, and the bank confirmed it was used. If you're claiming it was not used by you or someone in your household, we're unsure why you will not call the bank as we have advised. You can contact them directly at ###-###-####.  

  We're unable to be of further assistance. 

   

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  P&G money back guarantee kept our electric Oral-B toothbrush product and failed to send us refund  all responsibilities and obligation falls to sender to resolve this issue P&G money back guarantee failed the properly sent refund that's an acceptable horrible customer service