Reviews
This profile includes reviews for Petland, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 88 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBarbara
Date: 04/04/2026
5 starsThe staff at the Terre Haute Petland have been so supportive of us as new puppy owners. They have text or called to check and see if we needed anything and have been so helpful with any questions. Also very knowledgeable about proper nutrition and supplements for our new addition.
Petland, Inc.
Date: 04/06/2026
Thank you so much for your kind words! Were honored to be part of your journey as new puppy parents. Our team takes great pride in providing ongoing support, so it means a lot to hear that the calls and check-ins have been helpful. Were always here for any questions you havefrom nutrition to supplements and everything in between. Give your new pup some extra love from all of us!Review fromJennifer F
Date: 03/30/2026
1 starMy son and I went into the petland REMOVED, REMOVED. The manager if the store was very rude and insistant on just getting us out the door. She refused to talk with us and when she finally did, she was smart mouthed and short. My friend also inquired about a puppy and to put it short and sweet she said "these puppies aren't for you" and hung up on her. Mind blowing that this business is putting their faith in someone who treats potential customers this way. Folks are coming to place one of their sweet animals in a forever home just to be talked down upon and shoved out the door. Management should be thinking about putting someone else in charge if they care at all about those animals. If they don't, they have no place being in business.Review fromMichel O
Date: 03/21/2026
1 starHorrible service at this location. When I came in no one even greeted me. There was around 4-5 people just talking about their weekend plans and getting ready to close the store when we arrived at 8:30pm and they close at 9pm. They were all just ignoring us and even when I asked one girl who would be helping us she mentioned it would be one of the other workers. No one even asked us anything for 20mins. We were ready to buy a dog that my son had loved and hes been wanting. One girl was just on her phone and the others just talking in the same spot. When one of them actually acknowledged us at 8:50pm, she said that they were closing at 9pm and that the kennels were close. When I told her we arrived at 8:30pm so we can see the dog and very highly buy it she just shrugged and then said they closed at 8:30pm. Will not be recommending this location at all. I went to the one in REMOVEDand I was treated amazing and I arrived there at 8:50pm and they showed me the dogs without any attitude. Hopefully management reviews the camera and action is taken for the workersReview fromChristy V
Date: 03/20/2026
1 starExtremely rude staff, I asked for prices and she refused to give any. I was interested in two puppies. . The girl yelled at me as I walked out. the door maid a scene. Worst experience .Review fromItalo
Date: 02/28/2026
5 starsA great and friendly place to go shop for pet food or for a pet. I love this place.Petland, Inc.
Date: 04/06/2026
Thank you so much for the kind words! Were so glad you love visiting usit means a lot to our team. Whether youre shopping for food or looking for a new furry family member, were always here to help. We look forward to seeing you again soon!Review fromBarbara H.
Date: 02/27/2026
5 starsI have 2 pets from here great people and my pets are awsome.Petland, Inc.
Date: 04/06/2026
Thank you so much for your kind words! It means a lot to us that youve welcomed two pets from us into your family. Were so glad to hear theyre doing awesome! Our team truly appreciates your support, and were always here if you need anything for your furry companions.Review fromJenny K.
Date: 02/27/2026
5 starsLove this place and the staff. Very friendly, helpful and kept clean.Petland, Inc.
Date: 04/06/2026
Thank you so much for the kind words! Were so glad you love visiting us. Our team works hard to create a friendly, helpful, and clean environment for both pets and their families, so your feedback truly means a lot. We look forward to seeing you again soon!Review fromAdrianna
Date: 02/27/2026
5 starsI had a wonderful experience each time REMOVEDpurchased a puppy from here. Great warranties and customer service!Petland, Inc.
Date: 04/06/2026
Thank you so much for your kind words and for trusting us time and time again! Were thrilled to hear youve had wonderful experiences with each of your puppy purchases. Providing strong support, reliable warranties, and great customer service is very important to us. We truly appreciate your continued support and look forward to seeing you again!Review fromShannon S
Date: 02/24/2026
1 starDisgusting and Shady they ran my credit without my permissionReview fromJully C
Date: 02/23/2026
1 starDANGEROUS AND DECEPTIVE. Petland REMOVEDsold me a puppy guaranteeing it was hypoallergenic for my asthmatic son. On Feb 12, my son was rushed to REMOVEDdue to an acute asthma attack caused by this dog. To make matters worse, they withheld the financing contract until Feb REMOVEDSpanish. They are refusing to take responsibility for a medical emergency they caused. BEWARE."
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.