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Business Profile

Painting Contractors

CertaPro of Chagrin Falls
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    cleanup my yard, there are paint chip all over the yard, I have called also a rep came out, but nothing has been done, I just want my yard cleaned up, I HAVE PAID FOR THIS, IT IS IN THE CONTRACT

    Business Response

    Date: 09/16/2024

    We do apologize for the oversight.  Cleanup kept getting delegated downstream until it reached somebody who obviously didn't share our urgency.  We have a technician on his way over to take care of things.  That's not the way we want to do business.

    Customer Answer

    Date: 09/19/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

     

    RECEIVED VIA PHONE BY BBB STAFF MEMBER:

    Consumer called & said everything has been taken care of.


  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I started to put my kitchen back together after they left I realized the company used poor quality materials and provided poor quality workmanship. I took pictures of the work and when I contacted them to try and rectify the issue the sales person ***** ******* called me a liar and threatened that he was going to believe his painters over me. The entire kitchen would have to be repainted so I need a refund so that I can contract with another company.

    Business Response

    Date: 02/28/2023

    *** ***** contracted with us to paint his kitchen, the cabinets and a bathroom.  He was consulted on the materials and advised our salesman that he preferred to save the money associated with our recommended products and selected the materials as provided on the contract, against the advice of our salesman.  I have attached copies of the contract and of the materials invoices for his project.

    His cabinets are very old, and had been previously painted with a latex product that was failing.  We sanded, spot primed and painted as contracted.  Our contract specifically states that we would do our best with the underlying surfaces,  but that the wear of age would not be completely eliminated.

    We do promise to return to do valid touch-ups, which we will be glad to do.  There is nothing in the pictures provided that can't be easily remedied in an hour or two.  What can not be remedied is the materials used on his cabinets, which he selected to save money.  

    Regardless, we  painted the bathroom, the kitchen walls, the cabinets as contracted.  We stand ready to do touch-ups, so we don't feel that any sort of refund is warranted.

    We do not intend to get into a he-said, she-said argument.  Our salesman is a 12 year veteran, and would never recommend the materials *** ***** selected as anything but a low budget solution.

     

    Customer Answer

    Date: 02/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******* *****




     

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