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Business Profile

Optician

Broadview Eye Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Broadview Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Broadview Eye Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was in for an eye exam today. The student doctor asked if we wanted to do the class where they teach you how to put contacts in and take them out. I advised her that we did not want that because we already took the class last year and paid for it and if my daughter needed help I could show her because I wear contacts. She said ok. She got the trial contacts, she handed them to my daughter, stood next to her and proceeded to give her verbal tips on how to put them in while my daughter was attempting to put them in. She never once gave my daughter a chance to put them in herself, my daughter is a minor and I am the parent who just declined that service. Then I was charged $40 for Contact Lens Insertion and Removal Training. If a person declines a service and the provider provides the service anyways and to a minor by the way, that service should not be charged. The company is declining to remove the charge and arguing that they were not in the room to hear the conversation. Myself and my daughter were in the room along with the student doctor who we so kindly allowed to see us instead of the doctor we scheduled with. I’m not disputing the entire billed amount. I am disputing the charge for the service which I denied from the get go.

      Business Response

      Date: 04/21/2025

      The patient, ********, wanted to do a contact exam and when the student doctor gave her the contacts trials to insert in her eyes, ******** had no idea what to do, she stood there and looked at the contacts and said she hadn't worn them in a long time and didn't even know how to take it out of the package.  The student doctor then proceeded to help instruct ******** on what to do.  The student doctor spent extra time teaching ******** on how to insert and also remove the contact from her eyes.  The student doctor said that she misunderstood the mom because she thought they didn't want to come back a different day to do the class. When the mother and daughter checked out, the manager (who was on working on the floor that day because we were short-staffed) went over all the charges and if mom would have said something, we would have removed the charge right then and there without a problem.  We had several staff out that day and managers working the floor, so did not have an opportunity to call **** back.  Managers do not work weekends, so this would have been addressed on Monday.  Regardless, we already refunded the $40.00 charge. 

      Sorry for any misunderstanding.  Attached is the $40.00 refund receipt.

      Customer Answer

      Date: 04/21/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Although we are satisfied with the refund on the incorrect charge we are upset with the companies lies on the matter. The patient is ******** not ******** and the instruction was given voluntarily by the student doctor without anyone asking her to provide it. ******** did not stand there and say “I don’t know what to do.” She does know how to remove contacts from the package. It is appalling that this is how a student doctor behaves and how a business treats their customers. We tried to resolve the matter with the company with 4 phone calls on Saturday and speaking to a manager. If the charge would have been easily removed by a manager then why were we given such a difficult time when we tried to discuss our concerns with the company 4 times Saturday? Each time the company standing their ground and not budging. Then responding to this complaint with lies and misinformation. It’s upsetting to say the least and we hope the student doctor and the company will be able to provide better care and customer service to their future patients. 



      Regards,



      ***** *******









       

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