Reviews

Review Details

• Review fromLa’Quatta W

  Date: 04/12/2025

  1 star
  DO NOT BUY A HYUNDAI . I needed an engine they put one in but since my check engine light comes on every other week and I am constantly spending money . It’s not worth the headache. I spoke with Brianna in sales and she kept telling me all supervisors and everybody that was working there was so busy but yet she kept answering the phone. When I was buying the car everybody in the world was available to me . Like I said I wouldn’t suggest buying a car from any Hyundai dealership unless you want your car in the shop more than you drive . The only staff member who I can say is willing to help and make sure you know what’s going on is Curtis Cheney . This place is a joke and literally only want your money for a vehicle that will not be working long . Just beware . Customer service after you buy the car is like goodluck trying to get ahold of anybody . We the customers are the reason any of them have a job, it’ll be nice if they took our concerns more seriously . I’m highly frustrated all this money I have spent and still spending and can’t get a soul on the phone or if you leave a message no return calls . It’s ridiculous

• Review fromPablo R

  Date: 11/27/2024

  1 star
  I went in today as I had a flat tire on my ******* ******** and was running on a donut. I went to the nearest Hyundai to me as I live on the far east side as I carried the Hyundai Tire protection insurance. I was first told by the associate in the service center that "not all insurances are covered by every dealership" (falsehood #1 - the insurance is universal). Second, he claimed to be evaluating my coverage and then after barely looking at it he said that I was better off going to Brunswick where I purchased the vehicle as when the vehicle is "within the radius of purchase that one has to go back to the original purchasing dealership as it is a really complicated process to claim the tire with that insurance" (falsehood #2). When I pressed him to check if the dealership honored the Hyundai purchasing insurance, he acted like he was evaluating the tire and then claimed "you're never going to be believe it but the computer just went down. (falsehood #3) I'm sorry I really wanted to help you." (falsehood #4)
  I subsequently drove another 30 min on the spare donut tire and was courteously treated at Brunswick Hyundai immediately. The process to process the Hyundai insurance claim took the service professional in Brunswick about 3 minutes to process. While they could have been honest and simply said "we don't have bandwidth today but can help you another day", the approach was utter dishonesty.
  Take home point - Hyundais are great cars, their service plans are great, but do not step foot inside the Bedford dealership as they are incredibly dishonest and have no desire to service the customer. If you want good people who look out for the customer, go to ********* ******* ** ********

• Review fromRobert H

  Date: 10/23/2024

  1 star
  I have a Hyundai Sonata 2013 that Hyundai Of Bedford replaced the motor last year June 2023. This year July 2024, the motor started to overheat in which the head gaskets were blown! I took the car back to Hyundai Bedford I was charged with two diagnostic fees and a radiator cap which did not fix the issue! They refuse to work with me to repair this issue and they refuse to accept responsibility for putting in a possibly bad motor! they told me I would need another motor which cost more than the car itself! I’m upset and very angry because they claim negligence of maintenance on my part ! Which is complete bogus! The car only has 74,000 miles on it and now we will be going on it’s third motor for this car! Hyundai‘s business practices are unfair and unsatisfactory! This experience has deterred me from ever considering looking at another Hyundai!!

• Review fromRonnie G

  Date: 10/14/2024

  1 star
  I wont go there again. I took my 8,500 mile, perfectly running vehicle there to have an oil change and my tires rotated. After their service, My vehicle was pulling to one side and they charged me a price that was different than what was posted. Asked why I was charged a different price, they didn't have an answer. I feel as though they did something to me vehicle to get money. I took my vehicle to another dealer to have it serviced and it is running like it was BEFORE i took it to Hyundai of Bedford.

• Review fromFatimah S

  Date: 10/04/2024

  1 star
  I took my car Hyundai of Bedford for a warranty service repair. Under the code P1326 Hyundai is responsible for giving me a new engine according to their warranty. Hyundai of Bedford had my car for a week and a day. When I received my car, I drove around the corner to my mother’s house parked. It came out two hours later and my car did not start. Thinking It was the battery, I asked my sister for a jump. When I went to open my hood with the lever inside of the car that is usually under your steering wheel by your emergency brake. My entire level was gone. Broken off and missing. Because I couldn’t open my hood, I left my car on the street in a no overnight parking zone. While collecting my items out of my car, I found my lever in my cupholder. The next day, I caught Hyundai to report what had happened and they told me they would take care of it. Only for me to get a call back from their service manager, saying the lever and battery is not their issue. When I went up there to speak with someone, Their receptionist picked a fight with me. And their service manager backed him. The manager said those things break easily and that it wasn’t their problem. I had to take a site panel off of my car to locate the cord inside of my car to open my hood. I replace my battery which was fine before I brought it to Hyundai because I just got a check when my car start acting funny. And when I got my car to run, the engine light was still on. They have still not resolved this problem. I didn’t want to give any stars to this establishment. I have called corporate. I have contact their GM. And I am waiting for Hyundai to respond! I am very upset.

• Review fromSierra F

  Date: 06/21/2024

  1 star
  Recently brought a car here a week ago. The actual process of buying the car was fine. We had an owe you for a simple windshield fluid pump replacement. Made the appointment on a Saturday for Monday. Then got called Monday to make the appointment but then was met with confusion when I said I already had an appointment.
  Then I told the original appointment time I had “wasn’t enough time” for the whole 160 point inspection and fix the part. I said okay that’s fine and we changed it to next day morning drop off. I was told on the phone that they needed to diagnose it and I’ll be called about update.
  All day passed and I actually had to call one hour before they closed to see what was going on with my car. I was told it wouldn’t be done till next day. Definitely very frustrating when I wasn’t told at all, and I TOLD the service technician to call me about updates because I clearly just got the car and I traded in my old one that didn’t work anymore and I needed my car for work.
  Next day came I wasn’t able to pick my car up till later that day then I went home.
  I was never given ANY PAPERWORK AND WAS TOLD ALL GOOD ON THE CAR!
  Yesterday when the car was in my possession again after not being for 2 days, I’m having a loud creaking sounds come from inside my car!!! I have videos of me driving the vehicle before my service appointment and NO ISSUES AT ALL!
  When I called to ask about the problem I wasn’t helped and brushed off and told to just make an appointment for next week! I’m driving around a car I just brought from the dealership that’s making horrible loud sounds and I’m supposed to pay for it??? I’m still trying to contact them about receiving paperwork about the “160 point inspection” they did while my car was there. Because clearly they took some service notes on the inspection and they put my car was all good and I was told that as well from Beverly the service technician!
  I would like paperwork and help about what they did to my one week old car

• Review fromElonia E

  Date: 06/13/2024

  1 star
  Evan at Bedford is the worst! Baited my daughter in and use trickery to get a sale and the staff allowed it. Try to return the car within 24hrs and told me and my daughter basically she was at the point of no return. Why have a title as a Consultant when you did not provide expert advise just Chicanery.

• Review fromJeanette H

  Date: 05/02/2024

  1 star
  The service department is very unprofessional. I brought my 2017 hyundai elantra march 2nd. It went to service that day. Didn't get my car for 2-3 weeks. They gave me a loaner so no problem. A few days after I got the car I noticed vibrating while during the Freeway and noise when I turn the wheel. Took it back They said they couldn't find a problem. I took it to Goodyear april 12th. They told me it was the rack and pinion. End of april the heat wouldn't come on. May 1st the car started over heating. Under the hood it was antifreeze on parts of the car .. clearly a leak. I took the car up there 30mins later they told me there's no leak they must have forgot to add the antifreeze when the serviced it the first time. I told them I show the antifreeze under the hood they wouldn't listen. Today May 2nd I took it to firestone they found the leak and told me the dealer would have to fix it because they can't order the part I need. I went back to the dealership to speak with the manager they said he was in a meeting I spoke with the service department to have him call and speak with me. I still have got any calls. I don't not recommend this dealer.

• Review fromEvan B

  Date: 02/23/2024

  1 star
  When purchasing a vehicle, Randy ******** the Finance Director told me "the State of Ohio requires you sign a binding arbitration agreement"
  I pushed back "Requires? There is no opt-out?
  He responded "No there is no opt out"
  A very little bit of research shows this to be completely false. I contacted the dealership and after some back and forth they voided the arbitration agreement. While I appreciate Randy's willingness to rescind the arbitration agreement, this wasn't oversight or misunderstanding -- he intentionally lied.
  I would suggest to anyone considering purchasing a Hyundai to find a more reputable dealership.
  You do not need to sign an arbitration agreement.

• Review fromBret H

  Date: 12/20/2023

  1 star
  I was lied too about a vehicle that I inquired about on 12/14/23. Was told it was in their garage for inspection. I asked if I could get ahold of the sales man paul/Pete on 12/18/2023 to come look at the vehicle. Called on 12/18/2023 to be told is still in the garage. On 12/19/2023 I decided to just go and look at the vehicle. The vehicle was outside on the lot, covered in snow. Went inside asked to test drive, was told there is another person there first before me looking at the same vehicle, ok no problem. Test drove the vehicle, made some concerns about, the winch not working, radio not working, lights not working, no spare tire, not even a bracket to mount the spare on, plus a 3rd break light is missing that is standard "safety feature" on all jeep makes, nor did the back up camera work. I told them I was interested in a cash offer, no financing, I was asked to sit and they would get back to me. 2hrs later I was told the car was sold to the other customer because of financing compared to a cash offer, I had some words with the sales department and left went back to akron only to get a text to come back in they are wanting to do a deal with me on the same vehicle. I texted back saying the deal could have been done by now, I'll be back shortly. When i arrrived back in bedford at the dealership that's when I found out the vehicle never went into their garage for an inspection, that they aren't going to fix any of the items that either didn't work or were just not there. I asked well I hope you can take something off the price of the vehicle. I was told $250 is all they would deduct, but when he flipped the paper over the price was still the same, 28,950. 31,000. With tax and title. I wasted my time and effort. This type of business needs to stop. Bad bad business dealings. 12/20/2023 still told by salesman that they looked at the items that didn't work and they can't get them working, nor will they!! hyundai of bedford needs to close!! Both Kevin and Seth good luk