Business ProfileforThe Furnace Man Heating & Cooling, LLC

In august 2021 we had a new HVAC unit installed, it was not installed correctly. The line set was not changed and it was too small for the new unit, 5/16th lines set vs a 3/8ths. We attempted to contact the furnace man at that time, left messages and no return call. This past month our brand new unit they installed completely stopped working, the new compressor blew up because the lines set was too small, we called furnace man and left message to call us to see. No call back now over 2 weeks. Our warranty is no good on the unit since it was not installed correctly. Being summer with 2 small kids we had to pay out of pocket for a brand new unit from a different company. We would like to be reimbursed for the cost. Our new unit is nicer than the one they installed, so the cost of the unit they did install would be sufficient. We attempted to have them correct the issue themselves but no follow up was ever provided. Here is the report from diagnostics done after the original install from another company showing how it was incorrectly done. Per TP107 long lineset application guide, unit MUST be installed with 3/8 lineset, and TXV on AHU. Unit currently has a 5/16 lineset and a .57 piston Blower speeds set incorrectly. Unit was set for 450cfm, requires a minimum of 700cfm to operate properly. 1