Business ProfileforKokosing Solar

We purchased a 30 solar panel system for our home from ***** *** a number of years ago. They did a good job installing the system and it has worked well. The company was subsequently sold or changed to Kokosing Solar. The cost of the system was over $34,000 In 2023, one of our panels went bad. We had purchased LG panels for the house and I contacted Kokosing about the warranty and getting it replaced. I was told that they would look into it and heard nothing back. When I next contacted them, I was told that LG was no longer producing solar panels and that they could not get in touch with them about any warranty claim. We had been told by ***** *** that if there was a warranty claim, they would handle it for us. KoKosing, said since LG no longer made panels that they had tried to contact them with no success and thus it was now our problem, not theirs. Aside from not keeping their word about supporting any warranty claims, it is interesting that on their website, it still shows that they carry LG products. But they could not get in touch with them on our behalf???? The next issue was recently (2024). When ***** *** installed the panels I specifically asked what we would do if we needed to replace the roof. They said that they would remove and replace the panels for around $4000. This seemed reasonable to us. We are now replacing the roof and when I contacted Kokosing about removing and replacing the panels, they said that it would cost over $19,000 and that they could not even schedule us for at least 3 months out. Even given inflation, going from $4000 to $19,000 is outrageous. I should point out that I am an owner of a solar business that operates in non-residential sector of the industry. So I know the market. The message is not to trust this company when it comes to service after installation service. They are not responsive, not honest, and not fair on costs. As we plan our next solar project we will avoid this company and urge others to do the same.

Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience and frustration you've encountered regarding the warranty process for your solar panel and service inquiry. First, we want to clarify the situation regarding LG. While LG has stopped production of solar panels, they continue to manufacture solar batteries, which is why they are still listed on our website. LG no longer makes solar panels, and the information we received from LG was that we can get the homeowner a few hundred dollars to replace the panel. In August of 2023, the quote was declined by the customer, until he needed further service work done. Regarding your concerns about the cost of removing and replacing your panels during a roof replacement, we understand your disappointment with the service cost. After a review of our files, we were not able to find the quote for $4,000 deinstallation and reinstallation. Even back in 2016, $4,000 for this scope of work would have been too low to cover our costs given the site complexities. Since your initial installation in 2016, the industry has seen significant changes in labor rates, operational costs, and material costs. While we acknowledge your disappointment with the pricing, we assure you that our aim is not to overcharge but to cover our operational expenses and maintain the quality of our services. As a fellow participant in the solar industry, we understand the importance of trust, honesty, and fair pricing. As the company has transitioned from Third Sun Solar to Kokosing Solar, rest assured that the majority of the solar team and leadership team have remained the same. The commitment to our integrity and commitment to our clients is unwavering and has only been bolstered by the transition into the Kokosing group of companies. We value your feedback and will use it to improve our services moving forward. Once again, we apologize for any frustration or inconvenience you've experienced. Please feel free to reach out to us directly at [email protected] if you would like to further discuss your concerns or if there's anything else we can assist you with.