Reviews

Review Details

• Review fromMary P

  Date: 06/24/2024

  5 stars
  Excellent product. Allowed my aunt to stay in her own apartment and is providing family with peace of mind. I cant say enough good things about this product and company.

• Review fromJack M

  Date: 05/08/2024

  5 stars
  LifeFone has been a game-changer for our 82-year-old grandmother, bringing us peace of mind we never had before. With their at-home and on-the-go system, there's always a member of the LifeFone customer care team ready to respond to any scenario.We've been impressed by the caring nature of their team, who truly make us feel like more than just customers. We appreciate the reliability of their team and for treating our grandmother like their own family. I would highly recommend LifeFone as its level of service is top-notch.Thank you, LifeFone, for giving our family peace of mind and bringing a sense of independence back to our grandmother.

• Review fromMari H

  Date: 01/04/2024

  5 stars
  We had LifeFone for my mother-in-law until she passed away. Several times she had to push the button and got immediate help which saved her life. It was so reassuring to know that she had access to assistance if she needed it. If another family member or a friend is in need of a medical alert button, I'll be sure to use LifeFone again.

• Review fromC. A

  Date: 01/02/2024

  5 stars
  I have been using LifeFone for over 3 years and I am very satisfied with my purchase. At first I was upset thinking my daughter's were carrying on about me getting this system as I live alone and they aren't nearby. I felt there was no need as I am fit, healthy, and had been doing things on my own for a while. Unfortunately I had tragic accident happened to me while taking a morning stroll and i was alone. Looking back, now see the importance of having this system for those emergencies when I'm out and about alone and my cell phone isn't assesable. The fall detection along with my GPS device gives me and my family confidence to be alone and still have my independence. I also love that the customer service is friendly and will notify my loved ones if I need them to when I cannot.

• Review fromKristen W.

  Date: 07/21/2022

  1 star

  Kristen W.

  Date: 07/21/2022

  Used this for one week! My family member using it couldnt remember to charge it and ended up having dementia. I ended up paying almost $600 just for that because they wouldnt stop billing me until the equipment was returned and no one told me in the beginning that you are RENTING the button. So after months of trying to get it back from another state I finally had to just pay to $195 so I could stop being billed every month. So what a wonderful money pit that was. **************** is also very rude and not very helpful, they make you feel like youre interrupting their very important schedule. I highly recommend another company.

  LifeFone

  Date: 07/22/2022

  Hi *******, Although we spoke as recently as yesterday, 7/21/22, we do appreciate the opportunity to reply to your review. Our management team reviewed this situation and we want to offer some additional insight. Our company receives high ratings for our customer service team so if there was any misstep, we will surely address it internally once we review the calls. However, we also know that sometimes sticking to a policy may come across as rude to someone so for that we apologize. We see that you had paid for four months of service but called in May asking us to suspend service for a month so we credited you with that months fee. We realize you arent the person who is using the system, though youre paying for it, and that you are unable to get the unit back from your family member or get her to send it back. This must be very frustrating but we do require that the equipment be sent back upon cancelling or that you pay the fee and the equipment becomes yours. This is in the service agreement that was provided with the system. While you paid the equipment fee yesterday, we are willing to refund that amount if youre able to get the system back to us. We have several ways we can help facilitate this so feel free to call us back at ************** and we will go over the options with you.