Reviews

Review Details

• Review fromDianna M

  Date: 11/12/2024

  1 star
  Unscrupulous! Upon purchasing the car I told them that I misplaced my title. I asked what that was going to entail to get a new one. They assured me that it was no problem., that they could take care of it. However they never told me that they would charge me an extra $350!!!

  Westbury Toyota Scion

  Date: 11/15/2024

  Ms ********* financed a vehicle on Nov 9, 2024. During the sale process she stated she wanted to trade in her ***** but did not have the title with her. We told her we could take the car on trade and would take a ****** deposit that would be 100% refunded if she brought the title to us within 48hrs, otherwise we would need to obtain a duplicate title. We explained that the fee for that service includes ordering a duplicate title through a company that expedites the process. Generally, a duplicate title can take approx. 3-5 weeks if all the information submitted is correct, therefore we pay a title expeditor service to cut that process down to only a few days allowing us to be able to re-sell the trade in quickly before it depreciates. Unfortunately, she did not produce the title within that time. Westbury Toyota will always refund the duplicate title and expediting fee to the customer if they bring the title to us within the 48-hour time frame.

• Review fromCatherine F

  Date: 03/11/2024

  1 star
  Will never buy from Westbury Toyota again for the following reasons1. Told multiple times that I would get a much better rate with a good credit score score was over 850 but given a rate of almost 9% decided the next day to pay the loan off - was told by the finance manager I dealt with (****) said that I could not pay it off for two to three months - told me it says that in my contract. When I asked where he said he couldnt tell me because all contracts are different. He then added, TO BE HONEST, JUST WAITING THE TWO MONTHS IS NOT GOING TO CHANGE YOUR LIFE DRASTICALLY, ITS ONLY ABOUT $90 Toyota Financial said that is absolutely not true. I was able to set up an account and pay the car off (the daily interest rate was $10 A DAY)2. Picking up car- explained that I had to pick my son up from school was assured it would be no problem. I was there for over three hours and had to get someone to pick up son at the last minute.3. The sales rep I dealt with the first two times (****) was fantastic. Unfortunately, when I decided which car to buy, he was away so I dealt with *****. She is a nice person but had no regard for my time. She kept saying she would be right back and disappearing. I finally went to find her and she was seated with another customer. After the purchase, she was/is inconsiderate with returning calls. I have to call back. She said shed look into it and get back to me in an hour - she texted me 7 hours later but did not have the information I needed. I called a week ago and she did not return my call. I called again - no answer - so I texted and she responded that she is off and to call the dealership. When she left another clients license in my car, I called her. I was kind enough to drive it to her (took me an hour). 4. When I called about the financing issue, was told a manager would call me back - that was three weeks ago - still waiting 5. Still no second key fob - 6 weeks

  Westbury Toyota Scion

  Date: 03/28/2025

  We spoke with the customer regarding her option to pay off her loan. The key was cut March 12 .

• Review fromRoland P

  Date: 11/16/2023

  1 star
  On June 26, 2023, we purchase our leased 2020 4Runner from finance manager **** at Westbury Toyota. During this time he explained the new financing options and optional vehicle extended care, maintenance program and tire/wheel protection with optional cosmetic coverage and its cost as we determine the total purchase price to buy-out the leased vehicle. He explained and emphasized the benefit of having a peace of mind having service agreement for unexpected mechanical breakdown, worry-free regular maintenance and tire/wheels protection with ************************** a car wash package monthly for 1 year. In August, we tried to use the carwash **** setup for me on my cellphone during the time we purchase the vehicle. The App did not work and so I paid it on my own. We called **** regarding the failed attempt to have a free car wash and he advised that he made a mistake and it was not really a part of the transaction. my wife brought the car and the document stating that he gave us 6 months of free carwash that clearly states valid dates 6/26/23 12/26/23 (see attached copy). On this same **************** said to my wife that the vehicle have a dent and scratches coverage and told my wife to bring the car back to get assessed for repairs. On Sept. 5, my wife brought back the vehicle to get assessed and approved for the repairs and the Westbury shop provided her with a RAV4 loaner car. Sometime before Sept 15, we received a message from Westbury Shop requesting to bring the RAV4 back because it was due for repairs. During all this time they have not done anything with our vehicle. On Sept. 22 my wife brought back the RAV4 and they sent her home with a Highlander for loaner. On October 6, we requested to pull the vehicle back because we have a suspension upgrade schedule for Oct. 7. At this time, **** and Westbury Toyota is saying that the repairs are not covered.

  Westbury Toyota Scion

  Date: 11/29/2023

  Finance director and General Manager contacted the customer and had them come in to discuss their concerns. We were able to come to an amicable resolution in which we complied with the customer who requested extended coverages cancelled and refunded.